We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel in spectacular setting” 5 of 5 bubbles
Review of The Hermitage Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
The Hermitage Hotel
New Zealand
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Nice hotel in spectacular setting”
5 of 5 bubbles Reviewed 11 August 2014

Stayed one night. Hotel location is amazing - view from our room breathtaking and we were on the first floor. Room nicely renovated and very clean. Staff very friendly and helpful. Restaurants and bar well priced.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 4kiwistravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 2 September 2014
Dear 4kiwitravel.
Thank you for choosing the Hermitage Hotel for your recent stay and for the full score. We are delighted you enjoyed your experience; I will pass your positive comments on to the team.
Yes our location is one of the best in the country the mountains and the surrounding landscape is not to be missed, our hotel is located with the best seat in the house right in front of Mt Cook.
Thanks
Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,846 reviews from our community

Traveller rating
    579
    668
    403
    139
    57
See reviews for
364
1,087
73
18
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (466)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
sydney
Level Contributor
333 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

We stayed here for two nights in a chalet which contained a double and two single beds. The room was cosy but comfortable, with a small kitchen and bathroom. The view from our chalet was what made our stay so special though. The views of Mount Cook and the surrounding area are absolutely stunning- words can't do it justice! I couldn't stop looking outside! Unfortunately, the weather was unusually bad, with severe weather warnings for our full day at Mount Cook village, but it was nice being in the chalet in the pouring rain and gale force winds! We walked up to the hotel each morning to have our buffet breakfast, which was quite nice. We couldn't justify spending that much money to eat dinner in the hotel, so ate elsewhere in the village. Very glad we stayed in the chalets and not the hotel. Hope to stay again one day!

Stayed October 2013, travelled with family
Helpful?
1 Thank ladybugsSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 2 September 2014
Dear Ladybugssydney.
Sorry unfortunately the weather does not always go the way we want but I’m glad that it was clear enough for you to have a great view of the mountains and surround areas.
We offer the guests a range of accommodation to suit many markets, choosing the chalets was a great option as you said cosy and comfortable, with its facilities and only a small walk up to the hotel. It’s very convenient.
Thanks again for you feedback
Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

Hotel rooms have been upgraded since our visit 2 years ago. It's. A great improvement . Rooms were small but well appointed and clean and comfortable. Would have preferred fresh milk in room fridge rather than small pots do UHF milk. Complimentary continental breakfast was good with large selection of cereals and fresh fruit
Front staff desk very helpful and had a welcoming smile
Overall a great nights stay

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hondarider1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 5 August 2014 via mobile

The rooms we had have an awesome view towards snowy mountains.
I could see using binocular provided how the snow transform into water.
But other than that, the room itself need refurbished. Cleanliness slightly below average.
Dinner at panorama room was delicious and quite comforting, since the rain never stopped a single moment during our time there.

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Lime82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Stayed at the Hermitage for 2 nights last weekend. The hotel itself was quite nice, clean and a good size room (we had a premium room which they offered to us at an upgrade cost of $30/night). Unfortunately when we arrived we found out that the planetarium was not working (awaiting a part to be fixed/replaced) and with the days filled with cloud cover, there was little else to do. We had pre-booked the stargazing tour which did not proceed, so a refund of the tour was confirmed.

Overall i would stay at this hotel again for the location, however it can be hit & miss if there are weather issues, and you go solely for the purpose of visting the dark sky reserve.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank faelmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owings Mills, Maryland
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

Stayed here overnight with Collette Tours. Very comfortable, great views. Each room had a terrace. There was a buffet that was very good, even had sushi; huge variety for every taste bud. Disappointed that free wi-fi wasn't included.

The lodge is surrounded by mountains and there's a hiking trail that leads to an observation point about a 15-20 min walk from the lodge. Be careful if you are driving a car to this lodge, as the kea birds are in love with the rubber stripping on cars. I witness them pecking away at many guest cars.

Room Tip: You want to get a room on the front side of the lodge so that you can have spectacular views of Mt...
See more room tips
  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alawrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathmandu, Nepal
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

Probably the best hotel in the vicinity but only good for one night, just for sleeping at night and getting out fast in the morning, hotel is old and musty, very large, not quaint that one would want and expect in this location. Restaurants are best described as dinning rooms of large convention centre. Overall, expected a nice small hotel turned out to be a convention center type.

Room Tip: Top floor rooms of the aoraki wing, they have the best possible views and are expensive. Leave the c...
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Arun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mt. Cook Village
24.6 mi away
Aspen Court Franz Josef
Aspen Court Franz Josef
#1 of 14 in Franz Josef
4.5 of 5 bubbles 1,091 reviews
24.4 mi away
Te Waonui Forest Retreat
Te Waonui Forest Retreat
#3 of 14 in Franz Josef
4.5 of 5 bubbles 645 reviews
24.4 mi away
Scenic Hotel Franz Josef Glacier Hotel
Show Prices
Show Prices
Show Prices
0.4 mi away
Aoraki Court Aoraki/Mt Cook Village
0.4 mi away
Mt Cook Lodge and Motels
Mt Cook Lodge and Motels
#4 of 4 in Mt. Cook Village
3.5 of 5 bubbles 322 reviews
0.5 mi away
YHA Aoraki Mt Cook
YHA Aoraki Mt Cook
#1 of 4 in Mt. Cook Village
4.5 of 5 bubbles 243 reviews
Show Prices
Show Prices
Show Prices

Been to The Hermitage Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Hermitage Hotel

Property: The Hermitage Hotel
Address: 89 Terrace Road | Alpine Village, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999, New Zealand
Region: New Zealand > South Island > Canterbury Region > Mackenzie District > Aoraki Mount Cook National Park (Te Wahipounamu) > Mt. Cook Village
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Mt. Cook Village
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 164
Official Description (provided by the hotel):
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Travel Republic (UK) so you can book your The Hermitage Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing