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“Worst stay EVER!!” 1 of 5 bubbles
Review of Mantra Sierra Grand

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Mantra Sierra Grand
Ranked #7 of 21 Hotels in Broadbeach
Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Worst stay EVER!!”
1 of 5 bubbles Reviewed 17 April 2014 via mobile

We stayed in a river view room on the 23rd floor. What a joke, for 4.5 stars there was no DVD player. The beds in the second room were cheap Super A Mart and the master bedroom bed had springs hanging out. Old TV not even digital. Master bedroom had no TV. Filthy carpets. Kitchen lacking the very basics. One tiny lounge for 4 adults really only suitable for 2. Bedding was crap, no nice spare blankets and we were cold. Pillows were flat and worn. Fridge was tiny and was all scratched on the front. Crap view looking over the roof of the shopping centre. No champagne glasses. Wouldn't come back!!!!!!!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank KEB0087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Enoggera, Queensland, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

We stayed here for 3 days (we actually went through Gold Coast property services we normally book through Wotif & you can def notice the difference , we had soooo many rules & regulations etc with Gold Coast property services) & stayed in a 1br apartment on level 13, the room was quite small & dark but the balcony was nice. The bed was two singles put together & to be honest i was a bit disappointed with the bed. I don't no if the other units are small but this one was. The facilities at the prop were good & the staff seemed nice.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank shez19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 10 April 2014

We stayed here 5th-6th-7th April 2014. It was for a hens weekend. We stayed in unit 1101 and in the sub-penthouse 2902. Firstly both apartments were very spacious and both 3 bedroom. The balcony on floor 11 was larger, however the sub-penthouse apartment was larger overall. The view from 11 was good and we could see the ocean, although not the surf (but didn't bother us as the rest of the view was wonderful). The view from the sub-penthouse was beautiful and you could not only see the ocean, but also the beach,surf etc. Be aware that this building does have another very large building in front of it. So don't expect an uninterrrupted view of the beach. Didn't bother us as the views were awesome anyway. Very easy check-in and check-out. All staff were very friendly at all times. The apartments were very clean and modern. Didn't use the pool area but some of our party did and they said it was lovely and clean and lots of shady places if needed. There was some road noise from Floor 11, however with the sliding doors and windows closed, you hear nothing. It was brilliant. Would definately recommend!

Room Tip: Higher floors get better ocean views and less road noise.
See more room tips
  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rox27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

The Mantra Sierra Grand is located across the road from Pacific Fair and just down from Jupiters Casino. We stayed for a weekend in a 3 bedroom apartment. The apartment was very spacious and had a great balcony with a view. The staff were very friendly - the check in and check out process were so quick. Would definitely stay here again.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kellie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 April 2014

We stayed at the Sierra Grande for 5 days for a quick trip away. We were in a 2 bedroom with a study area and the space was great, looked over the ocean and near the pool on the 14th floor. The pool was great with enough shady spots. The room was clean and the beds were comfy. A quick walk to get to the beach and up to Broadbeach. The Japanese restaurant downstairs was also super yum. Looking forward to going back there later in the year. Only criticism was that the aircon didn't work in our room

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

We located this hotel after trawling through the Internet. We were impressed, very central, clean and well equip with facilities.

Upon closer inspection we were a little disappointed with some aspects. The facilities were all capped with a 930pm lockout which was frustrating for late night use. I would understand if they were near rooms but the facilities are at the bottom of the tower.

Our room also lacked some maintenance. Our shower leaked terribly resulting in a very wet and slippery floor.

The rooms were very spacious and clean.

Overall we were very happy with our stay and enjoyed the resort. Would stay again.

Stayed April 2014, travelled with friends
Helpful?
3 Thank Burls-was-here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

My partner and I stayed there for a week, our first time to GoldCoast and we absolutely loved it!
We arrived in late from Brisbane airport and staff were so good they waited till we got there to check in.
Our 1 bedroom apartment was so beautiful with the views overlooking Pacific Fair. Not to mention staff were absolutely on point w service! 100% recommend staying here!! 100% friendly and the best customer service around! At the end of our stay we didn't want to leave :(

And also Mantra Sierra is in the middle of everything!!! Everything is seriously in walking distance! Buses to the worlds and theme parks are just a few minutes down the road.

Thank you Sierra for showing us a good time!

Room Tip: Ask for a room across from Pac fair or one that overlooks the beach.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LeasoT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Sierra Grand

Property: Mantra Sierra Grand
Address: 22 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Broadbeach
#10 Family Hotel in Broadbeach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Sierra Grand 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
Located just 250m from the beach, Mantra Sierra Grand offers modern and stylish One, Two and Three Bedroom Apartments all within walking distance of sidewalk cafes, superb restaurants, boutiques and specialty shops as well as Jupiter's Casino, Gold Coast Convention Centre and Pacific Fair. The resort offers one, two and three bedroom self-contained apartments all featuring contemporary furnishings, air conditioning, wireless internet access, full kitchen and laundry facilities. All boast wide balconies. Start the day with a sauna or spa. Swim some laps. Enjoy an al fresco breakfast. Relax in the in-house theatre. Arrange a few sets of tennis. Plan a poolside barbecue with your neighbours. Visit the patrolled surf beach waiting just a few minutes walk from your door or stroll to the sidewalk cafes and boutique shops of nearby Broadbeach. Later, dine out at one of the fine local restaurants, and try your luck at the Casino. The property offers a variety of facilities and services available to all guests including heated pools and spas, sauna, steam room, tennis court, fully equipped gym and in-house theatre. With a variety of accommodation options, numerous dining options, sun drenched beaches, boutique shopping and vibrant nightlife the resort is the perfect place for your next getaway. ... more   less 
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Also Known As:
Mantra Sierra Grand Broadbeach, Gold Coast, Australia

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