I recently stayed at Mantra Sierra Grand for a conference. I was looking for an apartment where I could possibly do some cooking if I so wished in relative comfort, and whilst Mantra Sierra Grand EVENTUALLY delivered this, the first evening did considerable damage to the rest of my stay.
On a positive note, the pools are nice, the gym is good, and the views are lovely. The staff are pleasant and friendly. It is in a great position for walking into Broadbeach and to the conference centre. I suspect though, that this much can be said for any hotel/apartments in this area of Broadbeach.
The first apartment I stayed in was superficially pretty clean but consistent with previous reviews the furniture was cheap and tired and the overall outlook not especially appealing. The stove was broken and completely did not work (which presumably should have been checked before I entered). Worst of all, however, was the constant (and loud!) electrical noise which kept me awake all night. I may have just been unlucky, but on the first day of the conference I felt like I had been run over by a bus. To her credit, the lady at the concierge (Caitlin) was pleasant and helpful and organised another room for me. This was in the same position near the communications cables on another floor, but the noise was much reduced. The second apartment was better appointed and the stove worked. If I had been put into this apartment straight off the bat, I think my review would have been much more favourable. Having said this, given that I had had a few issues, a courtesy call or email to see how I was getting on probably would have been well received. So in the end it achieved the aim - but if I am ever back at Broadbeach I won't be returning. Very disappointing for a hotel that purports to be 4 stars.
Additionally - only a very thin sheet on the bed and poor thick bedding. In winter, for someone who gets cold (I can't be the only one!) this seems a little silly. There ARE blankets in the cupboard but surely something could be on the bed?!
- Official Description (provided by the hotel):
- Mantra Sierra Grand offers modern and stylish One, Two and Three Bedroom Apartments all within walking distance of sidewalk cafes, superb restaurants, boutiques and specialty shops as well as The Star Casino, Gold Coast Convention Centre and Pacific Fair. The resort offers one, two and three bedroom self-contained apartments all featuring contemporary furnishings, air conditioning, wireless internet access, full kitchen and laundry facilities. All boast wide balconies. Start the day with a sauna or spa. Swim some laps. Enjoy an al fresco breakfast. Relax in the in-house theatre. Arrange a few sets of tennis. Plan a poolside barbecue with your neighbours. Visit the patrolled surf beach waiting just a few minutes walk from your door or stroll to the sidewalk cafes and boutique shops of nearby Broadbeach. ... more less
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- Also Known As:
- Mantra Sierra Grand Broadbeach, Gold Coast, Australia