This was our 4th stay at Belle Maison. We booked a 9 night stay early March. We requested the same apartment as our last stay & even though were told it could not be guaranteed we were lucky and did get to stay in our favourite room. Some aspects of our stay were really disappointing this time around. On our first night we found the Pool room door to be locked which was annoying as peering through the window everything seemed in good order. Our son was really disappointed as he looks forward to challenging his Dad to numerous games of pool during our stays. Anyway thought we might take a dip, it was only 7pm so went back up stairs & changed into bathers only to return to the pool to find the in pool lights switched off making it quite dark so thought we would hop in the spa instead, 2 of us got in with our son pressing the spa switch to find it was not working either. So instead we all sat in the warm but not working spa for a few minutes considering our next option. We decided just to head back up to our room for a quiet night watching the telly. This apartment has foxtel on 1 tv & 2 other tv's with one very conveniently located in the master bed. After a long day of travel I decided to relax in bed watching the tv however this also was not going to happen as the tv was not working. We must have spent near on an hour trying to get it to turn on to no avail. Oh my god what a start in a place I totally love. Anyway I approached reception Sunday morning to ask about the unlockable door to the pool room. The receptionist said she had no idea but would try to find out. Shortly after the room appeared unlocked & we could access it as needed for the rest of our holiday. I also told reception that the tv in the bedroom was not working. It was replaced with another set on our 3rd day. This was appreciated. The pool lights never came on at night until our 7th night there so I bit the bullet & swam in the dark each night. The spa although displays hours of 7am to 9pm never would work past 7pm any night of our stay. It would be appreciated if they could amend the signs to let guests know that it is turned off after a certain time & before the advertised time. Problems aside this is an excellent place to stay, reception staff could be a lot friendlier and understanding that guests get disappointed when problems occur & make us feel it is a priority to get things fixed. Also please make sure you take your own consumables ie toilet paper only 4 1/2 rolls on arrival & we were staying 9 nights, I took my own dishwasher tablets as they only supply 1 single use packet. I understand it is just for initial use but all of these items had they been supplied would not have set them back more than $5 with 2 rolls of extra toilet paper at $1 per roll & dishwasher tablets are as little as 20 cents each. Whereas for guests it is actually difficult to buy these small quantities at supermarkets so this is why I take my own. Again love the apartment, love the building, love the location, love the facilities but any interactions with staff I never came away feeling better about dealing with them. I would like to return again within the next 6 months but am now thinking might check out nearby Oceania or Carmel by the sea which is a real shame as I have said over many times I love most things about this building but holidays take a long time to work & save for & while I know things will never be perfect I think we accept what might go wrong if we feel valued & listened to.
- Official Description (provided by the hotel):
- Belle Maison Apartments is a 4 & ½ star apartment building located in beautiful Broadbeach. Belle Maison is positioned on two acres of manicured gardens and is a short stroll from the beach, restaurants, shops, casino and convention centre. Apartments are all fully self-contained and very spacious, all with private balconies. There is lots to do with facilities include heated outdoor swimming pool, outdoor and indoor heated spas, sauna, gymnasium, BBQs in the garden areas and two full size tennis courts. ... more less
- Reservation Options:
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- Also Known As:
- Belle Maison Resort Broadbeach, Gold Coast, Australia