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“we had a lovely stay.”

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Belle Maison Resort
Certificate of Excellence
Reviewed 6 April 2014

The unit was stayed in was very spacious. It was clean and had everything we needed for our 4 day stay. We were on the second floor and didn't hear any noise from other units. It is only a block away from many lovely restaurants and shops. We used the gym daily although we didn't swim because it was raining the pool looks lovely.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with this hotel
Thank megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 10 April 2014

Dear Megan
Thank you so much for your positive review you have posted regarding your recent stay with us, we are very pleased you enjoyed your stay with us and all that Broadbeach has to offer. We greatly appreciate your comments and look forward to welcoming you back for your next adventure on the Gold Coast

Kind Regards
Management & Staff

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317 - 323 of 389 reviews

Reviewed 26 March 2014 via mobile

Stayed in a premium 2 bedroom apartment for 5 nights and had gorgeous views to the hinterland, Surfers and Broadbeach. Apartment was great as were the amenities. Close to everything in Broadbeach and a lovely stroll on the beach to Surfers. Definitely recommending.

Stayed: March 2014
Thank Daniela2703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 30 March 2014

Dear Daniela
Thank you for taking the time to review your recent stay with us and we greatly appreciate your positive comments. We are pleased you enjoyed your stay and look forward to your return visit to Belle Maison

Regards
Management & Staff

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Reviewed 21 March 2014

Our stay was pleasant and it has been our 4th year there.
We were there in Feb-Mar and it was hot.The second room had a faulty
fan which we complained about and it was changed.
It was good to see the tennis courts re-surfaced and had great game.
The manager was very helpful and would recommend it to others

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank theo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 23 March 2014

Dear Theo
We thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay with us and our great facilities. We are thankful for your positive comments of our prompt service with issues that arose during your stay.
We hope to welcome you back to Belle Maison in the future

Regards
Management & Staff

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Reviewed 17 March 2014

Stayed on 4th floor in apartment 16 it is simply the best on offer just like home !!!!. I loved Belle Maison the grounds are so well kept, Rooms Are fantastic just like home with everything. Close to surfers as in walking distance and Broad beach nightlife just up the road.
The staff are very friendly and kind help with everything. Parking is easy and getting to the rooms in stress free. The pool is clean and spa very tidy.
I loved it here and will be back again

Room Tip: Apartment 16 if free is simply great
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  • Stayed: March 2014, travelled as a couple
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Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 18 March 2014

Thank you for taking the time to respond about your enjoyable stay with us. We appreciate your positive points as we do strive to provide helpful assistance to all of our guests.

We look forward to your return visit in the near future.

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Reviewed 16 March 2014

I recently stayed in these holiday apartments. I have to say I was thoroughly disappointed and extremely upset at the standard of the apartment and customer service for this holiday apartment block.

Firstly check in time is 2pm. we were there directly on 2pm and were told to wait in the foyer for 25mins because we were told they were inspecting the unit. If there is not enough staff to accommodate having the unit ready for 2pm check in then the process needs to be looked at.

We then had to pay the bill on check in before we had even seen the condition of the unit. if we had seen the unit before paying we would have not completed out stay there.

the unit had a bed which was king size which was as hard as a board to sleep on. I tried to modify this with taking bedspreads off the other beds and using this as padding underneath the sheets but to no avail. management answer to this was they like a hard bed as they have a bad back which defeats the purpose as they are not sleeping on this particular bed

the state of the unit in terms of cleanliness was less than par. there were black hairs in the bathroom drawers and clothes left from a previous holiday occupant. in one of the other bedroom drawers.

There were no facecloths with the towels in the apartment.

There were no instructions of how to operate the washing machine, dishwasher or televsions with austar with the remotes anywhere in the unit. I had to google to work out how to use the equipment.

The dishwasher was a brand new Miele dishwasher and had not been installed properly. It jep saying it needed salt and therefore it was not washing the plates and cutlery correctly. the cutlery was not clean at all.

The staff attitude was not very friendly or helpful to us in our enquires.

I am gald I do not have a holiday apartment for rent under their management.

We had stayed here a few years ago and were disappointed in how the standard has dropped in a few short years.

We ended up moving to a new unit in a different complex altogether which was of a exceedingly higher standard.

  • Stayed: February 2014, travelled as a couple
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2  Thank snow w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, General Manager at Belle Maison Resort, responded to this reviewResponded 18 March 2014

Thank you for taking the time to review your recent stay with us. We appreciate your comments however, Management did respond at different times at the request of the guest to rectify the issues the guest had and feel they were fixed promptly.

As this apartment has had a full renovation in the past 2 years, it is held at a very high standard.
The owner has chosen to have good quality furnishings and appliances for the guests ease and comfort. This apartment is also one of our most popular and guests regularly rebook this apartment.

We are disappointed that the guest did not enjoy their stay and if we were aware of other issues we would have attended to these at the time.

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Reviewed 10 March 2014

This was our 4th stay at Belle Maison. We booked a 9 night stay early March. We requested the same apartment as our last stay & even though were told it could not be guaranteed we were lucky and did get to stay in our favourite room. Some aspects of our stay were really disappointing this time around. On our first night we found the Pool room door to be locked which was annoying as peering through the window everything seemed in good order. Our son was really disappointed as he looks forward to challenging his Dad to numerous games of pool during our stays. Anyway thought we might take a dip, it was only 7pm so went back up stairs & changed into bathers only to return to the pool to find the in pool lights switched off making it quite dark so thought we would hop in the spa instead, 2 of us got in with our son pressing the spa switch to find it was not working either. So instead we all sat in the warm but not working spa for a few minutes considering our next option. We decided just to head back up to our room for a quiet night watching the telly. This apartment has foxtel on 1 tv & 2 other tv's with one very conveniently located in the master bed. After a long day of travel I decided to relax in bed watching the tv however this also was not going to happen as the tv was not working. We must have spent near on an hour trying to get it to turn on to no avail. Oh my god what a start in a place I totally love. Anyway I approached reception Sunday morning to ask about the unlockable door to the pool room. The receptionist said she had no idea but would try to find out. Shortly after the room appeared unlocked & we could access it as needed for the rest of our holiday. I also told reception that the tv in the bedroom was not working. It was replaced with another set on our 3rd day. This was appreciated. The pool lights never came on at night until our 7th night there so I bit the bullet & swam in the dark each night. The spa although displays hours of 7am to 9pm never would work past 7pm any night of our stay. It would be appreciated if they could amend the signs to let guests know that it is turned off after a certain time & before the advertised time. Problems aside this is an excellent place to stay, reception staff could be a lot friendlier and understanding that guests get disappointed when problems occur & make us feel it is a priority to get things fixed. Also please make sure you take your own consumables ie toilet paper only 4 1/2 rolls on arrival & we were staying 9 nights, I took my own dishwasher tablets as they only supply 1 single use packet. I understand it is just for initial use but all of these items had they been supplied would not have set them back more than $5 with 2 rolls of extra toilet paper at $1 per roll & dishwasher tablets are as little as 20 cents each. Whereas for guests it is actually difficult to buy these small quantities at supermarkets so this is why I take my own. Again love the apartment, love the building, love the location, love the facilities but any interactions with staff I never came away feeling better about dealing with them. I would like to return again within the next 6 months but am now thinking might check out nearby Oceania or Carmel by the sea which is a real shame as I have said over many times I love most things about this building but holidays take a long time to work & save for & while I know things will never be perfect I think we accept what might go wrong if we feel valued & listened to.

Room Tip: Ask for a higher floor the views are spectacular
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  • Stayed: March 2014, travelled with family
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Thank Trellios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 18 March 2014

Thank you for your response.

We appreciate all your comments but we would like to bring to your attention that some of the issues that you have commented on, ie:pool lighting, pool spa time, etc were due to a major Energex Electrical Substation malfunction here in Broadbeach which affected a lot of the Broadbeach area and these issues took time to repair.

Regarding the consumables, self-contained apartments offer a starter pack for guests arrival and further supplies are the responsibility of the guest. Further supplies however, can be obtained from reception.

We do care how our guests feel and strive to make their stay enjoyable and attend to any concerns that guests may have get promptly resolved.

We hope to see you return to Belle Maison in the future.

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Reviewed 9 March 2014

This was the first time we have stayed at these apartments. We chose the renovated 2 bedroom option and were delighted with the excellent apartment which was immaculate, modern and tastefully decorated. The kitchen had everything we needed and the pool area was well set out and the grounds beautifully maintained.

Room Tip: Renovated room was beautiful with great views.
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  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank 49Barbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle129, Front Office Manager at Belle Maison Resort, responded to this reviewResponded 11 March 2014

Hi Barbara
Thank you for taking the time in reviewing your recent stay with us, we greatly appreciate your positive comments and are pleased you enjoyed your stay. We look forward to your return to Belle Maison


Regards
Managament & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belle Maison Resort

Address: 129 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 51 Speciality Lodging in Broadbeach
Price Range: £75 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Belle Maison Resort 4.5*
Number of rooms: 129
Official Description (provided by the hotel):
Belle Maison Apartments is a 4 & ½ star apartment building located in beautiful Broadbeach. Belle Maison is positioned on two acres of manicured gardens and is a short stroll from the beach, restaurants, shops, casino and convention centre. Apartments are all fully self-contained and very spacious, all with private balconies. There is lots to do with facilities include heated outdoor swimming pool, outdoor and indoor heated spas, sauna, gymnasium, BBQs in the garden areas and two full size tennis courts. ... more   less 
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Also Known As:
Belle Maison Resort Broadbeach, Gold Coast, Australia

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