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“Roglyn 2013”
Review of Neptune Resort

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Neptune Resort
Certificate of Excellence
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Roglyn 2013”
Reviewed 5 November 2013

We had a great, hassle free stay. Rooms’ ideal for our needs. Great to have a good W/machine & Drier.
Staff were 100% helpful & friendly.
A great Restaurant with great food at very reasonable prices.
Perfect location, with Pacific Fair & Jupiter’s across the road & a very short stroll to the beach.
We will DEFINITELY stay again

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rogerwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 6 November 2013
Dear Rogerwayne,
Wow, we just love receiving reviews like this, thanks so much for taking the time to write it. It makes us so happy to know we have provided great service and really look forward to welcoming you back again.
Kind regards,
Wendy
Owner/Onsite manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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233 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
Green Point, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2013

We stayed for 1 week at Neptune in october 2013 from the first time we checked in i had a good feel about the place. The staff are very friendly we're willing to assist with any needs during the stay mostly positive but the only thing i found was it was a bit noisy at night due to the roadworks going all night(builiding the light rail) and the party goers it was hard to get a good nights sleep.And we are a family with a 2 year old!!! Everything else was perfect, location to shops and restaurants and a great cafe which serves a fantastic breakfast. I would stay there again but wait until the light rail is finished.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank h0lidaymaker1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 6 November 2013
Dear Holidaymaker1973,
Thanks for the nice comments regarding our staff, location and our onsite cafe. We really do try to attend to all our guest requirements. As you mentioned what is out of our control is the lightrail project. Unfortunately whilst you were staying the nightworks was in full swing due to the breaking up of old concrete to access the underground waterpipes. Thankfully this very noisy job is now completed. We have to be excited that it is so close to being finished and the bonus it will be to have the lightrail so close to our resort. We do hope you come back and stay with us again and we will be sure to look after you.
Kind regards,
Wendy
Owner/Onsite manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

Thankyou so much for such an enjoyable stay. The staff at this resort are super friendly and helpful. The location is perfect... close to pacific fair, draculas, jupiters casino, oasis shopping centre, beach and restaurants. There is going to be a spectacular railway stopping right outside so will be be even better for getting around. The weather was amazing!!! Recommend this resort without a doubt! :)

Room Tip: Level 8/9 has spectacular views
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 26 October 2013
Hi Linda,
We are so glad you found your stay with us enjoyable. Neptune Resort is definitely perfectly placed for almost anything on the Gold Coast, smack bang in the middle of all the action. The weather as you say has been superb. Looking forward to welcoming you back soon. And thanks for taking the time to leave feedback it certainly gives us a nice feeling to receive it.
Kind regards
Wendy
Owner/Onsite Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 October 2013

We had an amazing stay at Neptune resort. The staff were friendly, accommodating and the rooms were very clean. Would definitely stay again. Thank you for making our family holiday so enjoyable and stress free.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 21 October 2013
It makes us very happy to think we contributed to your "trip of a lifetime" Jessica. We really enjoy our guests and love sharing our local knowledge. Thanks for taking the time to leave feedback, always appreciated.
Kind regards,
Wendy
Owner/Onsite Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muckadilla
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2013

Personal service from friendly and helpful staff. Clean apartment, quiet and restful. Easy parking for my mini bus and for my children that came to visit. Close to shops and easy walking to all the restaurants and beaches. Great place for a very good coffee and breaky. Looking forward to my next break so I can book again.
Thanks Sue Mcintosh

Room Tip: East side rooms are quiet
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 18 October 2013
Hi Sue,
We are so pleased you had a lovely stay with us and appreciate the great feedback. I am very proud of our staff who always try to make our guests holiday memorable. The secure and ample parking here is such a bonus, especially as you can park the car up and walk everywhere. Hope to see you again in the future.
Kind regards,
Wendy
Owner/Onsite Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2013 via mobile

What really made neptune resort stand apart from the rest was the friendly staff and location to everything important! :)
Wendy is always so helpful and makes you feel welcome with a friendly smile that you miss when you are away from home.
Definitely would recommend Neptune to my friends and family :)

  • Stayed October 2013
    • Value
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    • Service
Helpful?
3 Thank Rkrause92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 13 October 2013
Wow, thanks for this great review. Makes me feel very proud to have great staff that look after all our guests. Look forward to welcoming you back when you have saved up enough money again to spend in those shops you emptied!
Wendy
Owner/Onsite Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 October 2013

Overall I am very happy with my stay. I came up for a post grad interview with my mum and needed a room that was quiet so I could prepare.
Due to work commitments we were unable to get to the Gold coast prior to 7pm- the time check in closes. However we called up on the day to notify staff and they arranged to have our keys left in the safe right next to the front door. All we needed to do when we arrived, was to press a button next to the door which notified a staff member, which we received a code off.
This was very easy and in the morning just needed to give credit card/license details.

We had a quiet room with 2 single beds which were really comfortable. There were great water views on level 8 and the room was quite spacious for 2 people. The accommodation is really affordable, great value for money for the family. The pool is quite large and heated- looks great, I didn't actually swim as I didn't have enough time- due to business trip.

The accommodation is practically across the road from pacific fair, a short walk to the bus stops.
(About 20 minute bus ride to Robina (Bond uni) and 45-60 minutes to Harbour town, Biggera Waters)

I would definitely recommend this accommodation for people in the future.

Room Tip: Choose to have a view opposite the beach as there is no street noise.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Owner at Neptune Resort, responded to this review, 13 October 2013
Thank you Claire S for taking the time to leave such a detailed review. We think you summed our Resort up perfectly
We are so happy that we are able to provide such convenient and well located accommodation for our guests.
See you next time,
Kind regards,
Wendy
Owner and Onsite Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neptune Resort

Property: Neptune Resort
Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #7 of 36 Speciality Lodging in Broadbeach
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
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Also Known As:
Neptune Resort Broadbeach, Gold Coast, Australia

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