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“Everything We’d Hoped For”
Review of Neptune Resort

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Neptune Resort
Certificate of Excellence
Coffs Harbour
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Everything We’d Hoped For”
Reviewed 18 June 2014

Our second stay at Neptune and equally as good as the first.
Spacious, clean and well-appointed room. (The room also had new carpet and drapes.)
Friendly and helpful staff, and a great location.
We’ll be back again next year.

A ‘must’ is breakfast in the café on the ground floor – you won’t be disappointed.

Room Tip: We had a room with a balcony facing Margaret Av. - which gave views to the hinterland and south to T...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 18 June 2014
Thanks Ian,
Your kind words are appreciated. It was lovely to see you back again. We have had many of our apartments renovated in the past 12 months and our guests are certainly enjoying it. Next time you come the exterior painting will be complete also so watch this space! Our cafe is under new management and is getting rave reviews from our guests, we will be sure to pass this review onto them also.
Thanks again Ian,
Kind regards,
Wendy
Onsite Manager
Neptune Resort
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233 reviews from our community

Traveller rating
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    11
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    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

I had an excellent stay here ! The rooms where beautiful, spacious and great condition. Customer service was superb!!!! Staff are so friendly and i would defiantly go here again ! 10/10 rating. Best resort I have ever stayed at. Would recommend to anyone The pricing was extremely reasonable for what is given. Cant wait to come back !!!!!

Room Tip: All rooms are great.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Courtney773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 18 June 2014
Hi Courtney773,
You have made our day with this fantastic review! We definitely try our best to give our guests a great holiday with lots of nice memories to take home(not to mention lots of shopping to take home also). Thank you for taking the time to spread the word.
Kind regards,
Wendy
Onsite Manager
Neptune Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 June 2014

The hotel is an older one but it has all the amenities required. It is just 400m from the beach and the location is perfect. Wendy and her partner were brilliant hosts and made me feel at home. The room, a studio apartment, was very spacious and had all that was needed. The condition inside the room was good and the condition of the hotel and the grounds was also a good standard. I enjoyed my time there and I would recommend Neptune to anyone and everyone. I will be back next year!

Room Tip: Higher floors have good views and are away from street noise.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan-Phillips6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 6 June 2014
Hi Alan,
Thank you for your very kind comments. It is what makes our day fun interacting with our guests and hearing about their adventures. It is such a vibrant city with so much happening it is hard to keep up sometimes. I do plan on coming to the convention you attended next year, sounded motivational and inspiring! See you then,
Kind regards,
Wendy
Onsite Manager
Neptune Resort
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Ohaupo, New Zealand
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2014

Spent 5 days at the Neptune. Location was great. We had a one bedroom appartment towards the highway. This was a little nosey at times. The appartment was a good size with all you needed to cook and do washing and drying. Wendy and Alan along with the staff do a wonderfull job. The appartment was spotless the gardens and outdoor areas are all well presented. The ability to book tickets and tours is a plus. New Tram station is across the road. Would recommend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marina0072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 6 June 2014
Hi Marina,
We are so excited as the trams are due to spring into action this month. It has been many many months of disruption but is looking fantastic and such an asset for our resort guests to have it so close. Thank you for your review and we look forward to welcoming you back one day.
Kind regards,
Wendy
Onsite Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014 via mobile

My Husband & I,along with my Mum & Sister, have just returned from a 2 week stay at Neptune Resort.
The apartments were very clean & spacious, the kitchen was well equipped & it was handy to have a laundry as well.
The bed was very COMFY.
Each night we had a lovely sunset to look at, and during the day we could go down to our mum & sisters room for a beach view, we had the best of both worlds.
The resort is within walking distance to shopping centres,casino,a fantastic playground for kids & the beautiful beach.
You couldn't ask for nicer managers.
Wendy, Alan & Staff were very helpful with any of our Questions, & we loved just having a chat about anything.
The reception area was always lovely to be near as the smell coming from the "moodmist diffuser" was beautiful.
The outside of the resort was having a facelift, we can't wait to see the final result.
We will definitely go back when we are next in Broadbeach, & we will not hesitate to tell our family & friends about the Neptune Resort.

Stayed May 2014, travelled with family
Helpful?
1 Thank Kerrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 30 May 2014
Thanks for the great review Kerrie, we really appreciate it. We cannot wait to show off our freshly painted building in just a few more weeks, it is coming along nicely. I will post some photos onto our facebook page so watch out for that. Make sure you call us direct next time you visit so we can do our best to put you into your preferred room. We look forward to welcoming you back and hearing of your other travels.
Kind regards,
Wendy
Onsite Manager
Neptune Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2014 via mobile

Have just come back from a 2 week holiday at the Neptune Resort at Broadbeach.
We stayed in a one bedroom apartment which was very clean, a great size & had a really well equipped kitchen & laundry.
We had a beautiful ocean view from our room & spent a lot of time relaxing on the balcony, soaking up the view, the Neptune is centrally located to Pacific Fair, Oasis shopping centre, Jupiter Casino & a very short walk the the gorgeous clean beach.
Wendy,Alan & all the staff are really lovely people who helped make our stay all the more enjoyable,we had a chat every time we came back to the resort.
Wendy was also very helpful when our son / brother dropped in to visit & stayed the night, a rollaway bed & extra towels were sent straight up to our room, it was much appreciated.
We would not hesitate to recommend the Neptune Resort to family & friends, we will stay again

Stayed May 2014
Helpful?
1 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 29 May 2014
Hi Julie,
It was such a pleasure to have you and your family stay with us. We thoroughly enjoyed hearing about your daily activities and dining experiences on the coast. We look forward to meeting you again in the future and thank you so much for leaving such a lovely review.
Kind regards,
Wendy
Neptune Resort Onsite Manager
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Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

Stayed over Easter this year, Fantastic location to Pacific Fair and Jupiters Casino. Minutes away from the beach. Fabulous staff very friendly and helpful. Rooms are very clean and tidy, view from my balcony was gorgeous. Outside was getting painted, can't wait to see what Neptunes has in store for the future.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissAnnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this review, 3 May 2014
Dear Miss Annah,
We are so happy you enjoyed your stay with us over Easter! There was certainly alot happening and the weather was spectacular. Yes, please keep an eye on us as when the painting has finished we will look amazing!
Kind reagrds,
Wendy
Onsite Manager
Neptune Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neptune Resort

Property: Neptune Resort
Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #7 of 36 Speciality Lodging in Broadbeach
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
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Also Known As:
Neptune Resort Broadbeach, Gold Coast, Australia

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