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“Avoid this place at all costs!!”
Review of Neptune Resort

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Neptune Resort
Certificate of Excellence
Reviewed 8 July 2014

The location is okay but this place is not in great quality...there is a ton of construction happening here and the STAFF IS EXTREMELY RUDE.
There are many other better option in the neighbourhood and I know for sure that I or anyone from my family will never return to such an unprofessional place again.

  • Stayed: June 2014, travelled with family
    • Location
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1  Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 9 July 2014

Dear Jen C,
We were so disappointed to read this review. Obviously something has happened to make you feel this way. To my knowledge and that of our reservation team, we have had no guest complaints so are dismayed at this review. I would be very grateful if you would contact me personally and let me know what exactly happened so we can be assured this is a true and accurate review. Our guest satisfaction, as you can see from all other reviews, is our number one priority. As far as "construction happening here", the light rail is completely finished and due to commence operating next weekend, with free rides for everyone Sunday 20th July . We are so excited about this and know our guests will benefit greatly with this transport option so close by. Hope to hear from you soon Jan.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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198 - 204 of 252 reviews

Reviewed 7 July 2014

Having stayed at Neptune Resort just last month, I am very impressed with the knowledgable, friendly staff, who are always there to help you! Prices are great, and the location is amazing! Wether you want to walk across the road to Pacific Fair for a shop or go to the casino, or walk to the amazing beach or fabulous cafés, you are close to everything in Broadbeach. Something for everyone! Rooms and amenities are very nice! Plenty of car parking too! There's a pool, spa, sauna and gym! I highly recommend Neptune, thank you for making my stay fabulous! We will be back again very soon!

  • Stayed: June 2014
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2  Thank Fabulous43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 9 July 2014

Dear Fabulous 43,
We love receiving reviews such as yours, thank you so much for taking the time to post it for us. We hope to see you again in the near future.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Neptune resort was a brilliant hotel. Staff were friendly and bent over backwards to make stay enjoyable, especially Wendy...thank you Wendy! Very clean. Nice furniture. Room facilities great, easy to cook when not eating out. Fantastic location- few min walk to pacific fair, draculas, local gym, restaraunts and the shops. Great stay, would definitely recommend staying here and will be back in the near future!!!! Kateos and Lukeos

  • Stayed: July 2014
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3  Thank kateosandlukeos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 5 July 2014

Dear Kateous & Lukeous,
We are thrilled you loved it at Neptune Resort . We have been working so hard the last 12 months to get our apartments up to a fresh standard and we are so happy you appreciated it. Thanks so much for taking the time to leave this review and we look forward to seeing you again in the near future.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

For my very first stay there, they were friendly, understanding and very accommodating for my family. Really enjoyed my stay there, and even went back a second time to stay there while working nearby. The Staff are very friendly and welcoming from the moment we walked into the door. The units are clean, tidy, and feel very spacious. Looking forward to being there again when working on the coast. The Beach is close, the shops are close, and the cafes and clubs are just a stone throw away. Highly recommend this resort, purely for comfort, ease, friendly vibe and price.

Room Tip: I really like room 103. It may be close to ground, but has plenty of space and feels like a house
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  • Stayed: May 2014, travelled on business
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1  Thank Brendan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 27 June 2014

Hi Brendan,
Was lovely to see you again and so happy you enjoyed your second stay with us. Looking forward to seeing you for the Jazz festival in August also!
Thanks for reviewing Neptune Resort, we really appreciate it.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Reception was friendly and efficient. The unit was clean and tidy and handy for cafe and restaurants. Shopping was a short walk. The beach is only a few minutes walk.
A floor higher than one would be more quiet. We enjoyed our stay.

Room Tip: as above go higher than one
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  • Stayed: June 2014, travelled as a couple
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2  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 22 June 2014

Hi Peter,
We appreciate the time you took to review Neptune Resort and thank you for the nice feedback regarding our team on reception. Our location is always at the forefront of reviews as we are so close to everything, such an ideal spot for our holiday makers! We are so happy you enjoyed your stay with us.
Kind regards,
Wendy
Neptune Resort Onsite Manager

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Reviewed 18 June 2014

Our second stay at Neptune and equally as good as the first.
Spacious, clean and well-appointed room. (The room also had new carpet and drapes.)
Friendly and helpful staff, and a great location.
We’ll be back again next year.

A ‘must’ is breakfast in the café on the ground floor – you won’t be disappointed.

Room Tip: We had a room with a balcony facing Margaret Av. - which gave views to the hinterland and south to T...
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  • Stayed: May 2014, travelled as a couple
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2  Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 18 June 2014

Thanks Ian,
Your kind words are appreciated. It was lovely to see you back again. We have had many of our apartments renovated in the past 12 months and our guests are certainly enjoying it. Next time you come the exterior painting will be complete also so watch this space! Our cafe is under new management and is getting rave reviews from our guests, we will be sure to pass this review onto them also.
Thanks again Ian,
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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Reviewed 17 June 2014

I had an excellent stay here ! The rooms where beautiful, spacious and great condition. Customer service was superb!!!! Staff are so friendly and i would defiantly go here again ! 10/10 rating. Best resort I have ever stayed at. Would recommend to anyone The pricing was extremely reasonable for what is given. Cant wait to come back !!!!!

Room Tip: All rooms are great.
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  • Stayed: June 2014, travelled with friends
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1  Thank Courtney773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy M, Manager at Neptune Resort, responded to this reviewResponded 18 June 2014

Hi Courtney773,
You have made our day with this fantastic review! We definitely try our best to give our guests a great holiday with lots of nice memories to take home(not to mention lots of shopping to take home also). Thank you for taking the time to spread the word.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neptune Resort

Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #15 of 51 Speciality Lodging in Broadbeach
Price Range: £75 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
Reservation Options:
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Also Known As:
Neptune Resort Broadbeach, Gold Coast, Australia

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