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San Mateo Apartments Gold Coast
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Reviews (81)
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44 - 49 of 81 reviews
Reviewed 16 May 2014

I chose this apartment based on the reviews I had read. I booked a fully self contained luxury penthouse which was far from the truth. The location and views were excellent and very easy to walk to broadbeach restuarant and shopping. We stayed there as a family of 4 with 2 children and I was having my invalid cousin come and recooperate after an operation there with us. Cleanliness was the biggest issue for me her and quality of the 'self contained' items. On arrival I had to request some cleaning products as all glassware, pots, pans and cutlery were very dirty and had food and drink remnents on them. Some utensils like knives and the brrom were broken and dangerous. The kitchen drawers and fridge were full of grime, carpets were stained, cupboard handles and outdoor furniture were sticky, dining chairs had exposed metal on them, couches, stools and cushions were stained. The bathrooms were mouldy and we had not been given enough towels to use. For our 7 day stay half of the week we had loud banging on the roof from 8am in the morning which was not pleasant as renovations were being done. Fan switches did not work, curtain holders were ripped, we were provided with a single bedspread cover for a double bed, the pool was laddened with leaves and the pool toilet did not work. Not ideal when you have small children. As our invoice stated there was to be wireless internet to be included. However this was not the case and you had to sign up to an exensive provider for the duration. On leaving we were advised that we paid too much money to stay there and we should book direct instead of going through an agent and that we picked the wrong week as the apartment was going to be painted. This was definately not in any shape or form a luxury penthouse!

  • Stayed: April 2014, travelled with family
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5  Thank belinda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this reviewResponded 24 August 2015

Hi Belinda,
Thank you for your review and feedback. It is extremely disappointing to us that you did not enjoy your stay here at San Mateo. We have implemented several new policies and housekeeping staff to ensure this doest happen again. Your review was sent to the individual unit owner to help us with repairs. If there is anything we can do to set this right, please contact us on +61 7 55 601 444

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

Walking distance to EVERYTHING yet a quiet location. I found this place thru Lastminute.com at the very last minute. When everything else on Wotif was ridiculously expensive over the long weekend, I found this little gem of a place. The manager even upgraded our room to an 'ocean view' on a higher floor, at no extra cost. It has a large verandah where the view truly is spectacular. A beautiful sunset every evening. The hallways are a little bit cramped and we had neighbours who were cooking stinky stuff and were a bit noisy but that was only because they had adjoining rooms and had their doors open. Otherwise a nice, quiet, centrally located apartment complex. If you stay book direct and the manager promises an upgrade if it is available. We also road a skateboard and a scooter from San Mateo all the way to Burleigh Heads. I highly recommend you bring or hire bikes and do the bike track. Very scenic.

Room Tip: Book directly with the manager. Rooms on a higher floor have better views.
  • Stayed: April 2014, travelled as a couple
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2  Thank gozziestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this reviewResponded 24 August 2015

Thank you so much for your review. We are so glad you enjoyed your stay and your kind words mean the world to us. It is always best to book direct as the managers get a moment to have a chat and find out exactly what you need. When booking through websites we don't get that opportunity. When booking direct we can usually offer a better rate or match any rate on-line. Again thanks for the great review and hope to see you again soon.

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Reviewed 20 April 2014

This was our second stay over a six mth period and we felt like 'coming home' when we arrived. We stayed on level 3 for 8 days and this unit was recently refurbished and that was nice. The air conditioning, dryer and washing machine worked well and it had a few little extras like plastic plates, cups which were perfect for our 5 yr old. We really liked the homely and fresh feel of this unit compared to the previous unit on level 4. This unit also had drawers in the wardrobe which came in handy. Jan and Jim were really helpful and friendly. Our daughter loved the pool and spa and the location is really close to the beach. She didn't want to leave today. Thank you for everything Jim and Jan. we highly recommend San mateo! Peter, Carrie and Caitlyn

  • Stayed: April 2014
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Thank Peterandcarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this reviewResponded 24 August 2015

Hi Peter, Carrie and Caitlyn, thank you for your outstanding review. Over the years we have tried our very best to make San Mateo a home away from home for families to come and relax with all of the facilities of home. We are so glad you enjoyed your stay and we hope to see you for a third visit.
Make sure you give us a call and we can do you a great repeat guest rate.

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Reviewed 17 March 2014

We stayed in a 2 bedroom apartment on level 2, great location and close to some shops and a nice cafe called Lola's great breakfast for $5 BWS and a convenience store close by, only minutes from the beach. The apartment we were in was in need of a facelift, looks like new carpet but most of the other things needs a modern upgrade. Apartment was clean and staff great just needs some TLC.

Room Tip: request high room to get some view
  • Stayed: March 2014, travelled with family
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3  Thank o12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this reviewResponded 24 August 2015

Thanks for your feedback, we have passed on your suggestions to the unit owner and has since replaced the curtains and is in the proceeds of updating the furniture. Thank you again for staying with San Mateo on Broadbeach and hope that you will visit us again.

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Reviewed 10 March 2014

San Mateo was booked by our daughter who lives just along the beach. What a find it was. The position was perfect just one block from the ocean. Jan and Jim made us very welcome. We had one apartment for the first week which was excellent. After a weekend trip to Brisbane we were given a different apartment. This one was rather tired but we understand soon to be refurbished. A couple of problems were very quickly sorted out and it certainly didn't spoil our stay. The BBQ area and pool are great. We would certainly stay there again on our next visit.

Room Tip: Had 3rd floor and 6th floor apartments. 6th floor better ocean view but more early morning bird song!!
  • Stayed: February 2014, travelled as a couple
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Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this reviewResponded 24 August 2015

Thanks for your review and feedback. All apartments here at San Mateo are individually owned. Majority of the apartments have had renovations or updates done to the units. We are still working with the few owners that are yet to upgrade. Again thank you for staying with San Mateo and hope that you will visit us again soon.

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