My husband and I went away for a peaceful & indulgent weekend. However the weekend was definately not that. When we arrived at the hotel, we were completely ignored by staff at the front door - not even a half smile. The room was ok, very ordinary for the price, not as nice as other sofitel hotel rooms.
When we ordered room service, the operator had to try and find a pen and did not speak professionally at all over the phone, we thought we may have accidentally phoned the local fish and chip shop.
However the food was absolutely devine, the chef's are obviously doing a great job in that department.
When it was time to go to sleep, well - we accually didn't get to sleep as the night club next door we could hear very clearly even though we were on the 11th floor. We then phoned reception in regards to this and they stated that we should get some ear plugs. Not keen on that Idea - we decided to put the air conditioner on in winter and try and drown out the sound. This was worse than the night club noise. The airconditioner sounded like and industrial fan.
Will never stay there ever again! Not a relaxing weekend at all. Would not recommend this hotel. A complete rip off I would say.
- Official Description (provided by the hotel):
- Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more less
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- Also Known As:
- Sofitel Gold Coast Broadbeach Hotel Broadbeach
- Accor Gold Coast Broadbeach
- Sofitel Broadbeach
- Broadbeach Sofitel
- Sofitel Gold Coast Broadbeach Australia