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“Fantastic”

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic”
Reviewed 12 June 2014 via mobile

Plenty to offer in the area beautiful room, staff were exceptionally nice especially I think Sam his name was very friendly felt like part of the family. a proper shower not one them at deisel a over your shoulder, lots of included facilities very impressed thanks a lot for a lovely weekend!!!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Dale R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 17 June 2014
Bonjour Dale R,

Thank you for this lovely feedback from your recent stay at Sofitel Gold Coast.
I am pleased that you loved everything in your room as well as the facilities within the hotel and surrounding area of Broadbeach. Thank you for mentioning the great service you received from our team and especially from Sam, I have shared this with them to enjoy also.

We look forward to seeing you again on your next visit to the Gold Coast.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,681 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 June 2014

Very pleasant stay. Reception staff went out of their way to make you feel welcome. We were upgraded on arrival and given two drink vouchers. Bumped into a few celebrities in the elevator due to the Sydney Swans staying at the hotel. View of the ocean was amazing. Rooms were clean and roomy. Only small gripe was the bed was a little hard. All in all I would definitely recommend. Can't wait to come back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fraserland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 11 June 2014
Bonjour Homer_888,

Thank you for this feedback from your stay recently.
It sounds like our reception staff took great care of you and I am pleased that you loved the Ocean views from your room. An exciting bonus to have shared the lift with some of the Sydney Swans while you were here!

Thank you again and we can't wait to welcome you back to the hotel soon.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne Australia
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 June 2014

It is a 5 star, luxury hotel. Everything is lovely as you would expect for the price. The bed is large & comfortable. The location excellent. The buffet breakfast good too. But why oh why do luxury hotels only provide 1 ply toilet paper. I am staggered that a hotel that charges $300+pn still want to charge for both in room wifi & parking, these should be complimentary facilities in luxury priced hotels.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goferit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 11 June 2014
Bonjour Goferit,

Thank you for sharing your honest feedback with us from your stay.
It is pleasing to see that you loved almost everything during your time with us. I agree with you that we have an excellent location as well as delicious choices on our buffet breakfast. I am a little bit surprised about your comment regarding the toilet paper as we do provide two rolls of the 2 ply variety in every room. We often have packages available which include internet & parking for a discounted price, please check with our reservations team at the time of booking.

Thank you again and we hope you get another opportunity to stay with us on your next visit to the Gold Coast.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bilpin, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 June 2014

A classic Sofitel; comfortable bed in a well appointed room, excellent food, good service but a bit on the expensive side. The hotel is well positioned for conventioneers being just across the road from the Gold Coast Convention centre and I would imagine a more personal residence than the casino across the road. The only downside during my stay was that both restaurants in the hotel, Room 81 and Bistro on 3 were closed one nght for private functions and I had to fall back on room service, not happy. Overall it was a very pleasant and comfortable stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 11 June 2014
Bonjour John S,

Thank you for sharing this review with us from your recent stay.
I am pleased that you loved our location across the road from the convention centre and that you found this to be convenient for attending your conference while you were here. It was unfortunate that both of our restaurants were closed at the same time for private functions. I apologise for this inconvenience but I am glad you found the food on the room service menu to still be excellent.

Thank you again and we hope you get another opportunity to return for another visit soon.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 June 2014

I was staggered to be told that I had to pay a daily rate for internet connections. As a business person, having "30 minutes free in the lobby" is a joke. When I complained about this I was told that the policy was the policy and that's that. What should have been an enjoyable visit was spoiled by $100 added to my account for a basic Wi-Fi service that in most hotels is included in the daily room rate. Until Sofitel join the 21st century they can do without my business. There are many 5 Star hotels around who have a different approach.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Professor1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 11 June 2014
Bonjour Professor1950,

Thank you for sharing this feedback with us from your stay in May.
It is disappointing to see that our current internet policy has made such a negative impact on your overall stay at the hotel. Our hotel will be joining the Le Club program from the 1st July which is a free loyalty program with Accor, as part of the benefits for members silver level and above there are allowances for internet usage which will assist with alleviating some of those charges. We also have packages that include internet if it is requested when booking with our reservations department.

Thank you again for taking the time to provide us with this valuable feedback.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014

We attended a conference at the gold coast. Excellent service on arrival. Offered a paid upgrade if we wanted a king bed. So we accepted. Being 5 star would have thought being on level 17 we would have double glaze windows to stop any noise from the mall below - wrong, lucky the buskers didnt go too late. Block out curtains in Queensland you would think are essential - wrong again. Yep 5.00 am bright sun coming through the curtains. Things come in 3's so we come back to our room mid afternoon and still not clean, looking out on the floor no one around so called for help. Eventually someone came, we were working in the room, so all that happened was make the bed bring in towels and empty one bin. Glass in the bathroom was still there from the mornings use. I was disappointed how the room was cleaned. Just wonder what happens normally.
Breakfast staff excellent - the actual buffet wasnt great for for either the price or the selection.
If you get a "deal" this hotel is ok, if you pay normal price you will be disappointed

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaye P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 11 June 2014
Bonjour Kaye P,

Thank you for these honest comments from your recent stay.
I am sorry to see that you experienced some inconveniences while you were here for your conference. We are in the process of putting block out curtains into our rooms and we have currently finished the top 4 floors of the hotel, please don't hesitate to request one of these rooms for your next stay. I have passed on your feedback regarding the delay and the manner in which your room was serviced to our housekeeping manager to investigate and I apologise for this disruption.

Thank you again and we hope to see you back for another stay in the future.

Warm Regards
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Broadbeach
#3 Business Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Sofitel Gold Coast Broadbeach Australia

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