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“Decent but nothing special” 3 of 5 bubbles
Review of Sofitel Gold Coast Broadbeach

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Sydney
Level Contributor
410 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Decent but nothing special”
3 of 5 bubbles Reviewed 31 July 2014

I stayed at the Sofitel for one night on a recent trip to the Gold Coast. The hotel is in a very nice location in Broadbeach. The hotel itself was ok. The rooms are sizeable and comfortable but are nothing special.

The gym feels like an afterthought - it's tight and small.

I found the hotel quite noisy through the night so it might be a good idea to try to get a higher room.

Room Tip: Ask for a high room
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank klkh2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 31 July 2014
Bonjour klkh2002,

Thank you for taking the time to provide this feedback to us.
I am glad you loved our location in midst of the vibrant area in Broadbeach. I apologise that you experienced some disturbance from the adjacent mall area, may I recommend for you to request one of our Ocean view south side rooms for your next stay. These rooms are on the opposite side of the building and start from the 7th floor upwards.

Thank you again and we hope to see you back for another stay when you are next visiting the Gold Coast.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,621 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

Stayed here for 7 nights combining a few days relaxation with attendance at a conference in the nearby Gold Coast Convention Centre. A lovely luxurious hotel with charming staff and great facilities. Room service was great, hotel breakfast the usual buffet fare but good quality and you can order a "real" coffee included in cost. Great bed and spacious good quality bathroom. From about level 7 the views are excellent especially on the side facing the ocean. Watching the winter sunrise was magic. My only criticism is they still charge outrageous prices for internet access in your room. Sofitel needs to catch up with the fact that all over the world hotels are realising this cannot be justified. Nevertheless I would definitely stay here again.

Room Tip: Try for a room facing the ocean if possible.
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 31 July 2014
Bonjour Jennifer L,

Thank you for providing us with this great feedback from your stay.
It is good to see you had the opportunity to combine some relaxation time after your conference. I agree, our location would have been perfect for attending your event at the convention centre across the road and a good spot to enjoy your leisure days with the surrounding shopping areas and beach nearby.

Thank you again and we hope to you are able to return for another visit soon.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 28 July 2014 via mobile

Well, the hotel is ok. It is basic but clean and in a good location. But as a business traveller it is ridiculous to be charged $30 a day to use the internet and to have this restricted to only 500mb a day. Once you exceed this amount of data transfer they throttle your speed back to dial up modem speed or you can continue to work at the same speed and be charged per megabyte.

What a joke. It is 2014 and most hotels around the world do not charge for accessing the internet, let alone charge and then restrict your usage to only 500mb!

Stayed July 2014
Helpful?
3 Thank AT000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 31 July 2014
Bonjour AdamT007,

Thank you for taking the time to share your constuctive feedback with us from your stay.
It is disappointing to see that your experience with our wi-fi service has caused such an overall low rating of the hotel. It is unfortunate that the cost of providing internet services in Australia is still very high and we do our best to provide this to our guests at a reasonable cost. Additionally we are now part of the Accor Le Club program as of the 3rd July which entitles Silver and Gold status members to access free internet during their stay.

Thank you again for your review, we appreciate you taking the time to share your experience with us.

Warm Regards,
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 July 2014 via mobile

We stayed here for two nights, always request or book a room with a ocean view and you will not be disappointed. The rooms are clean and modern and the hotel offers everything you could want. The pool is lovely. With easy walking distance to the beach and restaurants it's the only place we stay when in the goldcoast.

Stayed April 2014
Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 27 July 2014
Bonjour Kiwisteve99,

Thank you for posting this lovely review from your stay in April at Sofitel Gold Coast.
I agree with you, we have a fantastic spot in the heart of Broadbeach with easy walking access to the surrounding attractions as well as the beach. I am pleased to see that you had a wonderful experience during your 2 nights with us and we look forward to welcoming you back for another visit soon.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 24 July 2014 via mobile

I stayed here on a business trip, the hotel staff are extremely friendly. I could even order my own type of pillow on the "pillow" menu. It's a short walk to the beach and located next to the shops. I highly recommend this hotel to anyone staying in the area.

Stayed July 2014
Helpful?
Thank Bec S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, 27 July 2014
Bonjour Bec S,

Thank you for sharing this quick review with us from your stay at Sofitel Gold Coast.
It is great to see that you were well looked after by our staff and that you enjoyed the use of our pillow menu. There is a great choice of 5 different types of pillows to choose from so I am pleased that you found one which suited your preference.

Thank you again and we look forward to welcoming you back when you are next visiting the Gold Coast.

Warm Regards
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Broadbeach
#3 Business Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Sofitel Gold Coast Broadbeach Australia

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