I attended a conference at the Sofitel Gold Coast last week. I must admit my expectations were a bit high, considering the claims/representations made in their website.
While I had a beautiful view from my room, I was disappointed that the walls were quite thin and I could here conversations in the adjacent rooms. There were also no L'Occitane bathroom products, as claimed in the website.
The broadband in my room did not work. The technician who came to check it did not know what settings needed to be changed on my laptop so I requested him to refer me to someone to help. I also left a message for the duty manager through reception (since the duty manager's line was busy) since the technician said the duty manager was in a better position to handle my problem. Until the end of my stay, I had still not heard from the duty manager.
Breakfast every day was a repeat of the previous day. Same for lunch (eg. braised lamb 2 days in a row).
An attendant came into my room on my 2nd day ostensibly to replenish the bottled water in the refrigerator. I thought nothing of it until they tried to charge me for bottled water I did not consume.
On the whole, it was a pleasant enough stay, but could've been better without these annoyances.
- Official Description (provided by the hotel):
- Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more less
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- Also Known As:
- Sofitel Gold Coast Broadbeach Hotel Broadbeach
- Accor Gold Coast Broadbeach
- Sofitel Broadbeach
- Broadbeach Sofitel
- Sofitel Gold Coast Broadbeach Australia