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“Family holiday”

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Bel Air on Broadbeach
Certificate of Excellence
Reviewed 19 May 2014

Had a wonderful stay here with my wife and kids , lovely location and the service was exceptional from the receptionist all the way to the managing director Mark Small. Definitely value for money loved the bbq and also the pools will have no problem returning in the future.

  • Stayed: May 2014
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1  Thank MoeElomar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 21 May 2014

Dear MoeElomar
Thanks so much for the 5-star rating. I loved hearing that you were so happy with your stay and that you were well looked after. We do have great staff here who always do the best for our guests.
Great to hear that you will return - we look forward to seeing you then.
Best regards
Mark Small
Managing Director

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870 - 876 of 1,016 reviews

Reviewed 4 May 2014 via mobile

Wonderful Staff, best Chai we have ever had at Cafe. Room awesome. Had everything we needed. Booking shows etc at Reception a breeze. Aa++ We will be staying every year from now on. Perfect location to Pacific Fair, buses.

Stayed: May 2014, travelled as a couple
Thank leeann69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Dear Leeann
Thanks so much for the AA++ rating!! We are very happy to hear that you will be coming back and look forward to seeing you.
Best regards
Mark Small
Managing Director

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Reviewed 2 May 2014

Loved the stay, close to Pacific Fair, Walking distance from Restaurants, service was great, rooms were lovely, it will be fantastic when the light rail opens this month, location was close to everything!

Room Tip: stayed in North tower and views of Pacific Fair, Casino and looking towards Broad beach mall
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  • Stayed: April 2014, travelled with family
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Thank Luisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Dear Luisa
Thanks for the 5 star rating! We are thrilled to hear that you enjoyed your stay and look forward to your return.
Best regards
Mark Small
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

Excellent service at reception, our room was clean, well maintained with nice furniture - everything you need for a comfortable stay. Even had Foxtel so we could watch the footy with the kids.

Our 2nd floor apartment overlooking Pacific Fair and the pool, so the view as pleasant and the pool inviting.

The facilities are amazin with BBQs and in and outside pools, secure parking and the Cafe makes the best Toasties and the Barista Leanne has won awards for her coffee which I highly recommend.
Bel Air it is so close to everything - dining in Broadbeach, or shopping at Pacific Fair (across the road) or travelling around to the popular tourist places like Cavill Ave in Surfers Paradise on the tram line (when it's finished in a few months) will be a breeze as the station is also literally across the road.

I highly recommend it. (Even better experience when the tram comes into service.)

  • Stayed: April 2014, travelled with family
    • Location
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Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Dear Michelle
Thanks so much for your encouraging words. The start of the tram service is only a few weeks away now which we are very excited about! It will be a great facility for our guests.
Come back and see us soon.
Best regards
Mark Small
Managing Director

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Reviewed 2 May 2014

Lovely 2 bedroom apartment with lovely views. Hotel facilities excellent, especially the large outdoor pool with spa. Loved the indoor pool too. Quiet location and very close to cafes and shops. Loved the café downstairs and the delicious range of breakfasts and coffee. Had a wonderful stay!

Room Tip: Two bedroom apartment fantastic for a family of four or more. Kids had their own room and ensuite an...
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  • Stayed: April 2014, travelled with family
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Thank Anita796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Dear Anita
Thanks for this great review. I am glad to hear your enjoyed the cafe. It has become a well kept secret that we have an award winning barrista running the cafe now who is making some of the best coffee you will find on the Gold Coast!
We hope to see you again soon.
Best regards
Mark Small
Managing Director

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Reviewed 20 April 2014

We're currently staying at Bel Air over Easter and it's great value for money. Our room 2061 has fab views and is in the North Tower at the end of the building so no people walking past or lift noise (if there is any!). speaking of lifts, as busy as they are they're very efficient and reliable.
Our apartment is very sufficient and clean, having everything you would require (dish detergent and a few other basics will have to be purchased if u stay more than couple days). An overhead fan in 2nd bedroom would be great as there's no air con in there. There's a great choice of pillow types for everyone which is a bonus.
The pool areas are great and you're very spoilt for choice with outdoor and indoor pools plus a spa, sauna and gym! We hired beach towels from reception for $5 each for duration of stay-mega convenient!
Staff at reception were always lovely and helpful and had good local knowledge.
The only thing I'd like if given the option would be more comfortable outdoor furniture as it's gorgeous out here!!
We hired a car but you could get away without it if just staying put as there's a bus and soon to be light rail (lots of annoying road works) just out front. Pacific Fair Mega shopping centre across road with cinemas etc. Beach is about 400metre walk. Downstairs under Bel Air are shops that include takeaways/restaurants, liquor and convenience store.
Hello, why would you need to stay in the bustling centre when you can have this?!

  • Stayed: April 2014
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2  Thank Tricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Dear Tricia
Thanks for taking the time to write such a comprehensive and encouraging review! We are thrilled to hear you enjoyed yourself so much. I will immediately install a ceiling fan in that room on our recommendation. We have put a lot of new ones in over the past year or so but clearly we have not got to that unit yet. I will also review the outdoor furniture in that apartment as we have some great new options for that.
Thanks again for providing such a helpful review!
Best regards
Mark Small
Managing Director

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Reviewed 17 April 2014

great location lovely resort views very good from 7th floor pools were fantastic.
girl at reception very friendly and helpful.
would have liked tv in bedroom.
when we had strong wind at night there was something rattling outside which kept us awake at night.
otherwise very nice stay will be back.
John B

Room Tip: go higher floors if possible to get full advantage of views
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded 11 May 2014

Hi John
Thanks so much for your positive feedback. As it turns out we are installing a whole new TV system next week which will result in almost every bedroom having a TV. The new system will also bring wi-fi into our rooms and Movies on Demand as well which will be a great improvement to our offering. Sorry about the rattle outside. We will investigate that but as you might imagine, such things often only reveal themselves in the middle of the night!
Best regards
Mark Small
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bel Air on Broadbeach

Address: 2633 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Mantra Bel Air)
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 50 Speciality Lodging in Broadbeach
Price Range: £81 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bel Air on Broadbeach 4*
Number of rooms: 100
Official Description (provided by the hotel):
Location is everything! Staying at Bel Air on Broadbeach you will be perfectly positioned to enjoy all that Broadbeach and the Gold Coast has to offer. Situated directly across the road from Pacific Fair Shopping Centre, the Gold Coast Convention Centre and the new light rail system. Just a short stroll away are our beautiful patrolled beaches, as well as the cosmopolitan Broadbeach dining and entertainment precinct and The Star Casino. 4 star Bel Air on Broadbeach offers one and two bedroom apartments, and three bedroom penthouses, many boasting ocean, hinterland and canal views. The perfect accommodation choice for your next Gold Coast holiday you will have access to facilities including a Roman style cascading outdoor pool, indoor lap pool, gym, children’s wading pool, several BBQ areas, meeting room and onsite cafe and much more. Spend your days taking advantage of Bel Air’s great amenities or venture out and explore the attractions that the Gold Coast is famous for. PROPERTY FACILITIES • Two-tiered Roman style cascading outdoor pool • Kids wading pool • 11m Indoor lap pool • Fully equipped air conditioned gymnasium • Sauna • Outdoor heated Spa • Several BBQ areas • Onsite Café with free Wi-Fi • Meeting / Conference Room (up to 14 delegates) • Free secure undercover parking • Tour desk • 1 x 2 Bedroom disabled room available on request • 24 hour on-site management and security Disabled access: For guests with a disability Bel Air on Broadbeach has one, two bedroom disabled-friendly, wheelchair accessible apartment. This apartment has one larger, wheelchair accessible bathroom with handrails and the shower is equipped with a fold out seat. Subject to availability. ... more   less 
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Also Known As:
Mantra Bel Air Hotel Broadbeach
Mantra Bel Air Broadbeach
Mantra Bel Air Hotel Apartments
Bel Air On Broadbeach Gold Coast, Australia

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