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“Package deal good value.”

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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Package deal good value.”
Reviewed 11 April 2013

Recently took advantage of a package deal which included accommodation, show and a delicious buffet breakfast. Our hotel accommodation was well appointed with views of the Gold Coast's beautiful hinterland. Surf beaches and extensive shopping complexes are within easy walking distance of the hotel, or take the monorail. What more could you ask for?

Room Tip: High and facing the hinterland.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianeJLindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 14 April 2013
Dear DianeJLindsay

Thank you for choosing Jupiters Hotel & Casino for your recent visit to the Coast, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (458)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Billericay, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 April 2013

Travelled around this part of Oz augusrt 2012 and was very surpsrised at how expensive everything
is and how understated the dress code is!! Jupiters lovely hotel, accommodation excellent, food
ok! but weird that ladies bothered to dress reasonably ok in the evenings for the bar and casino
but the guys looked like they had just been on a beach hike!!! Dont bother taking any nice clothes to Oz the grungier you look the bettter you fit in. Definitely an eye opener especially the cost of
everything not just in hotels but everyday stores.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flybeLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 14 April 2013
Dear flybeLondon_England

Thank you to you both for coming to stay at Jupiters Hotel & Casino, and for your review on this experience.

We believe feedback is the most important way to identify where we are performing well and where we need to improve.

Again, thank you for taking the time to let us know and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
353 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 9 April 2013

As a local I frequently takes my guests to one of Jupiter's Casino restaurants. T his time it was the more casul cafe/ restaurant called Spinners. Quite a busy lunchtime with plenty of atmosphere this day. We ( 3 of us) were quickly ushered to a front table setting for a birthday luncheon. Waitress explained the menu and the special for the month for members @ $10.00 Two of us selected the special - a lovely baked salmon with prawn skewers and salad. My guest being elderly selected a small tasty pizza. We all had wine - red and white to complement our meals. Restaurant was very busy and quite good for people watching we all thoughtr! Service was quick / pleasant staff -, water was offered beforehand and 'topped up without asking. We bought a birthday balloon for table and a surprise complimentary small cake and candle was provided at end of our meal. Other nearby diners joined in singing happy birthday to my guest who was most impressed. Spinners does not take bookings except for large groups so sometimes expect a wait at busy times. Good parking with member's cards.

Room Tip: Just visited restaurant this day.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BabsGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 16 April 2013
Dear BabsGoldCoast

Thank you for visiting Spinners and for taking the time to share your thoughts on your experience via Tripadvisor.

I was delighted to read that our high standards have been met and you enjoyed your overall experience in Spinners.

Thank you for providing your feedback and we look forward to have the pleasure of welcoming you back soon.

Warm regards
Jan Kalendra
Sales Manager Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 April 2013 via mobile

Stayed the night to celebrate husband birthday after getting a package deal in Wotif.com. Great deal - show ok - bit too long for my liking but well presented. Lovely dinner and nice hotel room. Had a swim in the pool which was lovely before the Breakfast buffet - also very nice.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jersey2066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 21 April 2013
Dear Jersey2066

Thank you for choosing Jupiters Hotel & Casino for your recent visit to the Coast, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 7 April 2013 via mobile

Stayed here for a long weekend special that we got on Wotif. It included car parking which in the interim had become free anyway, breakfast included and free in room wifi. From the time of check-in until check-out we had great service, our room was spotless and well appointed and although on a lower floor it was very quiet. My only concern was the terrible smell of cigarette smoke in our room on the first night even though we were on a non smoking floor. I would certainly consider going to Jupiters again!!!

Stayed March 2013, travelled as a couple
Helpful?
Thank annabelle2904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 14 April 2013
Dear annabelle2904

Thank you for coming to stay with us here at Jupiters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel.

I was delighted to read you enjoyed your overall experience with us, thank you for providing your feedback and we look forward to having the pleasure of welcoming you back to Jupiters again soon.

Warm regards
Jan Kalendra
Sales Manager Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2013

If there was one good thing to say about Jupiters Hotel & Casino it would have to be how friendly and attentive the staff had been during our stay.

My partner and I have recently stayed there from the 6-7 April for one night and the stay was great from the time we got there to the time we left.

Checking in was quick and easy even though there was a large line up of over 20 people the staff were able to check us in within 10 minutes from lining up. Our room was fair size, but clean and tidy and had everything you needed for an overnight stay. The TV was a great addition being a top of the line Samsung.

From the hotel you can catch a Mono-rail which I would recommend just for the experience and FREE passes are available from the reception for any guests, it takes you to the local shopping centre (Oasis) close to the beach.

The casino was a great atmosphere they have everything you would expect from a casino. There are many restaurants ranging from Business Class professionals to family based.

We were looking for somewhere to eat, and we were a little lost at one point and asked one of that staff where our restaurant of choice was and she was kind enough to put us in the right direction but also give us a free meal each, how lucky?

All in all

Staff 9.5/10
Facilities 9/10
Location 8/10

Room Tip: Superior rooms are the best value for money.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DBadcock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 7 April 2013
Dear DBadcock

Thank you for your lovely review of your recent stay at Jupiters Hotel & Casino Gold Coast.

We are pleased you positively reviewed many aspects of your stay, we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

Our team here looks forward to your return visit, and we thank you again for the time you have taken to review your stay.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Browns Plains, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 April 2013

Our hotel room was disgusting, very dusty and the sheets had what looked like cockroach or mice poo on them, on another occassion we went for lunch at the Spinners restaurant and after waiting an eternity our meals came out cold the meals were sent back to the kitchen,after another long wait the meals came out cold again, it looked like the food had been emptied out of the dishes and then poured back in again as sauce dripping marks were all down the sides of the re-used bowls. On both occassions mentioned above our complaints fell on deaf ears and we did not even receive an apology, disgusting for a so called 5 star not so cheap establishment.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lynette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiters, Manager at The Star Gold Coast, responded to this review, 14 April 2013
Dear Lynette L

Thank you for taking the time to share your thoughts on your recent visit to Jupiters.

I was concerned to hear that our usually high standards have not been met with regard to your experience at Spinners along with your accommodation room and I sincerely apologise for your unsatisfactory experience with us. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence.

Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Jupiters again soon and above all meeting your expectations and restoring your faith.


Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach, Australia

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