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“Just as expected from a high-class hotel”

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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
George Town, Malaysia
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Just as expected from a high-class hotel”
Reviewed 6 October 2013

I stayed here for two nights with my wife and baby daughter back in August. The hotel is located in an isolated corner off the Gold Coast Highway, and being isolated brings with it the serene feeling of being able to relax and get away from the city life. The room was spacious, with a king-sized bed, a huge work desk with a wall-mounted LCD TV, and ample walking space.

We didn't really spend much time at the hotel as we spent more time going for sightseeing around Gold Coast. On the last morning of our stay however, we did manage to have a swim at the nice hotel pool, as well as a nice dip at the hot jacuzzi adjacent to the pool. After our checkout, we had our lunch at the Chinese restaurant (Zen), which serves great 'dim sum'. Overall, it has been a great stay for us here and I would recommend this hotel, especially for those gambling aficionados.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekeat79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear ekeat79

Thank you for taking the time to share your experience with all on TripAdvisor.

It is wonderful to hear that you enjoyed your stay with us and it is very satisfying to read your feedback as we strive to provide all of our guests with fantastic accommodation while they are travelling for business or pleasure.

I do hope to see you again should you ever be back visiting the beautiful Gold Coast.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (458)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2013

Stayed here for spring holiday and very enjoy the experience. Like the comfortable king size bed and good view for mountain (or you could upgrade to ocean view room for higher price, but I think it doesn't matter). Casino on the ground floor was excellent

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Maya G

Thank you for coming to stay with us here at Jupters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel.

It is always lovely to hear when our guests are happy and have had a great stay at our Hotel. We look forwarding to welcoming you back again one day soon to Jupiters Hotel & Casino.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 3 October 2013

All was good! Nice, comfortable and quiet room. Near to Pacific Fair mall and even have a monorail to The Oasis shopping centre! All the staff are nice people and helpful too! Just one small hiccup is that the tv got no sound on the 1st day but it was rectified fast. Other then this it was a great stay throughout! Definitely will stay here if I travel to Gold Coast again!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda1683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Amanda1683

Thank you for taking the time to provide a review on your stay with us at Jupiters Hotel & Casino.

We are happy to hear you enjoyed your stay with us and would consider returning to stay with us again.

I hope to welcome you back in the near future.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 October 2013

Stayed here mid week for the show/stay/breakfast deal. Great money value. The average room was not available for that night with that deal so my partner and I paid a little extra to upgrade to a better room. It was a great decision. On the 17th floor, it was The most comfortable king size bed I have ever slept in with comfy pillows. The room was obviously recently renovated with a new tv on the wall and electric wind down blinds which was a nice touch. Great view of the ocean. We didn't interact with too many staff but the ones we did were all very polite and nice. I think the only let down was the buffet breakfast. For a 5 star hotel there wasn't much variety and the hot food options weren't that great. Check out was fast and nice. Thanks for a great time and we will definatly come back!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loveanightaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Loveanightaway

Thank you for taking the time to provide a review on your stay with us at Jupiters Hotel & Casino.

We are happy to hear you enjoyed your stay with us and would consider returning to stay with us again.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 October 2013 via mobile

Stayed here for a long weekend with my partner. We were given a room with 2 king singles by mistake which reception was not able to correct until the second night of our stay. No big complaints there as it was all handled efficiently and politely. Room was comfortable and had clearly been renovated since my last stay here almost 8 years ago. TV broke in the room in the second night and had a repairmen there for what felt like ages fixing it (pretty sure I fell asleep whilst he was there). Again he was there within minutes of me reporting the issue so can't complain.
The main problem is how noisy it is in the room. On the 14th floor I could here the live music from the casino clear as day right up until midnight, plus I could here conversations in other rooms which was a little weird.
Didn't really frequent the Casino as it is not my thing. Only had one meal in the hotel and that was breakfast on the first morning, it was very average for a hotel buffet and wound up going to some of the nice cafés in broadbeach instead.
Overall I was not unhappy with the stay. The service was fantastic and I much prefer to stay in Broadbeach when on the Gold Coast so the location was good. Give it a go, you could do much worse.

Stayed September 2013, travelled as a couple
Helpful?
Thank Dingo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Dingo84

Thank you for coming to stay with us here at Jupters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel.

Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. I would also like to thank you for sharing some of the areas we need to improve upon.

Again, thank you for providing your feedback and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
6 reviews
Reviewed 2 October 2013

All was VERY GOOD.
Room to expectation and beyond because of 'upgrade' to King-size bed.
All staff were genuinely helpful; because of their "being themselves" -straight forward and honest.
We liked the " 'no problem!' we can help" attitude.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Mario S

We are delighted to hear your recent stay with us was so enjoyable and we thank you for taking the time to provide this review.

We look forward to welcoming you back to Jupiters Hotel & Casino and the Gold Coast in the future.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
1 review
Reviewed 1 October 2013

Great staff, great facilities, nice and clean and awesome outdoor pool area.
nothing to complain about really i was staying with my partner and everything was easily accessible, only a short walk to Broadbeach.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
Thank Billy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison O, Manager at The Star Gold Coast, responded to this review, 8 October 2013
Dear Billy H

Thank you for choosing Jupiters Hotel & Casino for your recent visit to the Coast, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
Reservation Options:
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach, Australia

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