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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Sandy Beach, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“loved it”
Reviewed 28 May 2014

loved it staff just so helpful and even more we just pulled up out front got our bags out of the car went to have the car parked and it broke down (new car mined) so helpful in all ways to getting the car looked at to moving out of the way.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 862greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this review, 29 May 2014
Dear 862greg,

Thank you for taking the time to share your experience on Trip Advisor. I am glad to hear that you enjoyed your time with us, even though you had car troubles on arrival.

Thank you again for staying with us, we look forward to welcoming you back in the near future.


Kind Regards


Royce Woodward
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,726 reviews from our community

Traveller rating
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    662
    333
    134
    100
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
3 reviews
Reviewed 27 May 2014

Stayed here for 3 days over a weekend and it was just wonderful. Once in your room you can't hear any music, etc. Close to shops and beach; Great bars downstairs and it was so good to be able to have a few drinks and not have to worry about getting anywhere except into the elevator to go upstairs to your room. Food was absolutely delicious and high quality. Highly Recommended !

Room Tip: We had a cheaper room and still got ocean views on the 6th floor. Beds were SOOO comfy.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steffi_1970_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this review, 29 May 2014
Dear Steffi_1970_12,

Thank you for taking the time to share your experience on Trip Advisor. It is always a pleasure to read such positive comments about our property. We are thrilled to know our efforts are recognised and appreciated. Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 May 2014

Booked due to being nearby for an event, but was pleasantly surprised. Best part about the hotel was the breakfast. Particularly appreciated the make your own fresh juice section - great idea. Only thing that let breakfast down was the low...low standard coffee machine. It's not hard to have an automatic machine with beans, the instant stuff has no place in a 5 star hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicDD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this review, 27 May 2014
Dear NicDD1

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
I was delighted to read that your time with us was very enjoyable and that the location suited your preferences while attending your event.

In regards to your experience in dining in Food Fantasy please be assured that your feedback has been forwarded to their respective managers.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards

Trent Martin

Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

I've stayed at Jupiters Hotel and Casino a number of times, both as a solo traveler and with friends - and have rarely encountered any problems. The rooms always meet my expectations, and if I have required anything else - the hotel staff and housekeeping have always been more than happy to help. The pool and spa facilities are always a highlight of my stay. Having eaten at Spinners, Bite and Food Fantasy, I have always found something on the menu which has met my expectations and tastes as good as it sounds.

I enjoy this place so much - I even have at least 3 return visits already booked at various points in the coming months!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this review, 27 May 2014
Dear Glen D

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your recent visit.

I was delighted to read that once again you have enjoyed your experience while staying with us, please be assured that your feedback regarding the service you received from the restaurants, hotel staff and housekeeping have been forwarded on their relevant Managers.

Once again I wish to thank you for your feedback and look forward to seeing you again soon.

Kind regards

Trent Martin

Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 May 2014

We booked purely for the location as we had arranged tickets to Draculas which was within walking distance. The room was nice, clean and the breakfast was brilliant ($$$!). Check in was delayed due to only one person at the desk, overall we had a great time. The casino was a bit boring though, same machines throughout the place.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this review, 20 May 2014
Dear Michelle D

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. It was great to read you enjoyed your time with us and that we provided a great location to stay while enjoying your evening at Draculas while also taking the opportunity to enjoy all of the facilities Jupiters has to offer.

Please accept my apologies for the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for his review.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2014

my Family stayed in Jan 2014 for 10 days, The rooms always clean I was on the 5th floor and it was nice and peaceful. The help from staff to book a car right on the spot was Second to none.
The food and everyone of the food places within the Hotel was lovely and OH so YUMMY.
My family loved food paradise Now I can see why it's called that.
I would stay at this hotel again in a heartbeat see again for Showcase Dance 2015.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hellohappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this review, 20 May 2014
Dear hellohappy

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your stay with us from January via Tripadvisor.

I was delighted to read that your time with us was very enjoyable as well as your experience in dining in our many restaurants please be assured that your feedback regarding our team has been forwarded to their respective managers.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience. We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 May 2014

Check was a shambles, arrived at 2.30pm and the que was huge and the was only one person at the counter so it took quite some time to check in which was odd considering check in opens at 2pm.
room was dusty and a little tired. I dropped something that rolled under the bed and wow could under there do with a clean.
Hotel is convenient though which is a plus.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bret512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this review, 20 May 2014
Dear Bret512

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
Please accept my apologies for the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for his review.

I also wish to apologise for the issues surrounding housekeeping during your stay. Your feedback has been passed onto our Housekeeping Manager for her review. We firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards


Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
Reservation Options:
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach, Australia

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