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“Fun Place to Unwind”

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The Star Gold Coast
Ranked #4 of 7 Hotels in Broadbeach
Reviewed 29 May 2014

My partner and I redeemed a FlyBuy voucher for a night's stay at Jupiters. Check-in was 2pm but we arrived at noon and as we walked in, I received an SMS advising me the room was ready, do it was great to be able to check in early. The check-in was fast and efficient. We had a king sized bed on the 16th level, in a non-smoking room overlooking the southern Broadbeach skyline with views to the ocean. The room was functional, like most hotel rooms the world over. The bedding was functional too. Nothing particularly fancy, but we were happy with it. Room service was fast and the food was well presented, tasty and good value for money. Check-out was smooth, at the reasonable time of 11am, with express check-out efficiently run. All in all, a fun evening, with lots to do - take in a show, try one of several good quality restaurants, gambling if you enjoy that, walk into Broadbeach, of just stay in-house as we did and enjoy all that Jupiters has to offer, with a drink or two at the Atrium Bar and no need to worry about driving.

  • Stayed: May 2014, travelled as a couple
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Thank Lynette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this reviewResponded 31 May 2014

Dear LynnieofCapri1

Thank you for taking the time to review your recent stay here at Jupiter's Hotel & Casino.
It was great to hear you enjoyed your stay with us and that you were evening lucky enough to check into your room earlier, giving you more time to enjoy your jupiters experience .

As you have mentioned our hotel complex has a lot to offer and I am glad that you enjoyed the hotel facilities and restaurants!

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations

Once again I wish to thank you for your feedback and we look forward to the pleasure of your next visit

Kind regards



Trent Martin

Hotel Assistant Manager

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1,023 - 1,029 of 1,798 reviews

Reviewed 28 May 2014

Stayed there with one of their promotions, and it was excellent value for money. Good service and nice room, plenty of restaurants in the hotel to chose from. The swimming pool is big, and the kids enjoyed it very much. The pool and the room felt a little bit out of date, and could do with a face lift!

  • Stayed: June 2013, travelled with family
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Thank hhtang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this reviewResponded 29 May 2014

Dear hhtang,

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
It was great to read you enjoyed your time. As you have mentioned our hotel complex has alot to offer and I am glad that you enjoyed the hotel facilities and restaurants!

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations

We look forward to the pleasure of your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager

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Reviewed 28 May 2014

I spent 2 nights in here and the hotel really give me an extreme pleasure... Really loved it... We are in the family vacation from Melbourne to Sidney. So we stopped by at Gold Coast and this hotel really a pleasure.. The casino was big and great.. The room was clean and cozy, without any music and sound from the commercial area, which supposed to be a great main problem in acoustic..

  • Stayed: July 2013, travelled with family
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Thank TeviSupangat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this reviewResponded 29 May 2014

Dear TeviSupangat,

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding your recent visit.

I do hope to see you again should you ever be back visiting the beautiful Gold Coast.

Kind Regards


Royce Woodward
Hotel Assistant Manager

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Reviewed 28 May 2014

I was lucky enough to find a bargain for a 3 night stay at The Jupiters.. I contacted the Hotel a week before my arrival to confirm the booking and request a non smoking, king bed room. Checking in was easy and quick and didn't feel the need to recheck my request. On entering the room my husband and I noticed a very strong stale, musty smell in the two double bed room. We came to the conclusion that it was probably once a smoking room. The bedding configuration was also not as requested. We decided to call down to reception to request another room which was sorted within 5 minutes and new key cards brought up to us. The room was completely different, wonderful, couldn't fault it. The Hotel food was great, room service prompt. Only negative I can think of is being woken every night around 3am by noisy residents returning to their rooms being inconsiderate of others, not the Hotels fault.. Will defiantly be back.

Room Tip: Ask for room away from elevator.
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  • Stayed: May 2014, travelled as a couple
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Thank Kaz632014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this reviewResponded 29 May 2014

Dear Kaz632014,

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding your recent visit.

I was delighted to read that your time with us was very enjoyable, and that our team was able to rectify the issues you experienced upon arrival quickly.

We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager

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Reviewed 28 May 2014

loved it staff just so helpful and even more we just pulled up out front got our bags out of the car went to have the car parked and it broke down (new car mined) so helpful in all ways to getting the car looked at to moving out of the way.

  • Stayed: May 2014, travelled as a couple
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Thank 862greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this reviewResponded 29 May 2014

Dear 862greg,

Thank you for taking the time to share your experience on Trip Advisor. I am glad to hear that you enjoyed your time with us, even though you had car troubles on arrival.

Thank you again for staying with us, we look forward to welcoming you back in the near future.


Kind Regards


Royce Woodward
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Stayed here for 3 days over a weekend and it was just wonderful. Once in your room you can't hear any music, etc. Close to shops and beach; Great bars downstairs and it was so good to be able to have a few drinks and not have to worry about getting anywhere except into the elevator to go upstairs to your room. Food was absolutely delicious and high quality. Highly Recommended !

Room Tip: We had a cheaper room and still got ocean views on the 6th floor. Beds were SOOO comfy.
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  • Stayed: March 2014, travelled on business
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Thank Steffi_1970_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JupitersManager11, Manager at The Star Gold Coast, responded to this reviewResponded 29 May 2014

Dear Steffi_1970_12,

Thank you for taking the time to share your experience on Trip Advisor. It is always a pleasure to read such positive comments about our property. We are thrilled to know our efforts are recognised and appreciated. Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

Booked due to being nearby for an event, but was pleasantly surprised. Best part about the hotel was the breakfast. Particularly appreciated the make your own fresh juice section - great idea. Only thing that let breakfast down was the low...low standard coffee machine. It's not hard to have an automatic machine with beans, the instant stuff has no place in a 5 star hotel.

  • Stayed: May 2014, travelled solo
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Thank NicDD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent M, Manager at The Star Gold Coast, responded to this reviewResponded 27 May 2014

Dear NicDD1

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
I was delighted to read that your time with us was very enjoyable and that the location suited your preferences while attending your event.

In regards to your experience in dining in Food Fantasy please be assured that your feedback has been forwarded to their respective managers.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards

Trent Martin

Hotel Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Star Gold Coast

Address: | cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Broadbeach
Price Range: £117 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, Cancelon, getaroom.com and 5viajes2012 S.L. so you can book your The Star Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach, Australia

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