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“Beach Haven is no Haven”

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ULTIQA Beach Haven on Broadbeach
Ranked #8 of 16 Hotels in Broadbeach
Certificate of Excellence
Reviewed 1 November 2013

We paid a fortune to stay in a Ocean View apartment and left feeling completely ripped off! I stayed at Beach Haven many times as a teenager 20 years ago and the rooms looked exactly the same even though we were told we had a '4 and a half star fully refurbished apartment' There was nothing modern or updated about it. The bathroom cupboard fell apart when we tried to open it, tiles were cracked, there were rusty utensils and the kitchen cupboards were dirty ( one in particular I would almost call filthy). The staff were arrogant and uninterested and the 'free Wi-Fi" didn't appear to exist. Sunlover Holidays booked 5 nights when we only asked for 3 but I was told that was my fault as I didn't read the voucher properly ! That certainly was the final insult as we gave away $500 to stay in a sub standard hotel. I mentioned this issue to the check in staff when we arrived but their attitude was 'tough luck'. Obviously it was too much effort to make a local call to seek some answers. At least that effort would have made it look like they were trying to assist. It might be a great location but it is surrounded by plenty of other options. Next time we will stay elsewhere.

Room Tip: Stay elsewhere
  • Stayed: September 2013, travelled with family
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3  Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (301)
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200 - 206 of 301 reviews

Reviewed 26 October 2013

Stayed in a 2 bedroom superior apartment (Apt 18B) in October 2013 for 5 nights. Fantastic Apartment, pool areas are great (indoor one came in handy on a coolish day), had everything you would need in a self contained apartment. Although very close walking distance to restaurants and supermarkets you would not know this at night as it is nice and quiet when wanting to sleep. Loved Beach Haven and will be back.

Room Tip: Our Room Apartment 18B had views of the beach and up to Surfers Paradise and was on the corner of th...
  • Stayed: October 2013, travelled with family
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1  Thank Penny279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

We stayed here again in a 2 bedroom apartment for a week in October and having stayed in many places around the coast, keep coming back to Beach Haven as it is by far the best value. The location is perfect, view is sensational, large rooms, clean and the pools and facilities are great.

I must admit, the apartment that we stayed in was not exactly modern, but I understand that they doo offer more premium apartments for those who wish to pay more.

But, the views, location and facilities more than make up for this.

Thank you for another great stay.

Room Tip: Staying in an ocean view apartment is a must. From what I can see, all rooms have a view, but there...
  • Stayed: October 2013, travelled with family
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2  Thank Meister44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013 via mobile

Beach haven is not the most modern apartment in broadbeach but it certainly isn't the worst. It's a pit luck of apartment decor as most are. Our was ok but the kitchen was really old as we're the bathrooms. Our friends had a really modern apartment with an amazing red glass splash back in the kitchen and awesome views from the 18th floor. We asked for a lower floor though bc of young children. We still had great views over one of the pools the park and the water.
The apartments are spacious and comfortable.
There are two outdoor pools and an indoor our kids preferred the one near the park as it was warmer. Hire if tennis racquets was a rip off at$10 and there were only 2 bbqs which you had to book.
The opera in the park was on right over the road while we were there and we had fab seats from our friends balcony. The broadbeach market was over the road on Sunday.
Great option if you can get a good price. We would stay there again.

  • Stayed: October 2013
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Thank lilysholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

We have once again stayed at Beach Haven for our holidays and we just love this place. The staff are wonderful and friendly, the apartments are always beautiful and clean and the location is fantastic. The view is breathtaking from the 22nd floor. Thankyou to all the staff at Beach Haven. We wouldn't think of staying anywhere else on the Gold Coast. Lynette from New Zealand

  • Stayed: September 2013, travelled with family
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Thank Lynette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

What an amazing place - we (my wife & I) stayed at The Beach Haven for 4 nights in a 21st Floor apartment with amazing sea views from Surfers Paradise to Burleigh Heads and beyond!
Each morning we woke just before sunrise to watch the sun come up over what must be one of the greatest holiday places on earth!
The location - close to all amenities such as the best family beach;The Oasis Shopping Centre with its monorail and Pacific Fair; Jupiter's Casino and restaurants galore make it really an ideal place to stay.
Staff were friendly and facilities were just what we needed.There were plenty of families that were repeat visitors because of the great location.

Room Tip: Ask for a sea view, the cost is a little more but more than worth it. Higher floors definitely have...
  • Stayed: September 2013, travelled as a couple
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Thank CharlieandSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

I wouldn't stay anywhere else. Apartments & facilities are fantastic, views are amazing and the staff are absolutely fantastic. Well done Beach Haven for allowing us to have a brilliant time with you.

  • Stayed: September 2013, travelled with family
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1  Thank JTN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ULTIQA Beach Haven on Broadbeach

Address: Beach Haven Broadbeach 1 Albert Ave, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
#6 Family Hotel in Broadbeach
#8 Luxury Hotel in Broadbeach
Price Range: £104 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ULTIQA Beach Haven on Broadbeach 4*
Number of rooms: 105
Official Description (provided by the hotel):
Beach Haven at Broadbeach is one of the Gold Coast's most sought after accommodation resorts offering guests everything that is required for that "perfect" Gold Coast holiday. Beach Haven is centrally located in the heart of Broadbeach. All our fully self contained apartments have ocean views from the third floor and above and feature air conditioning in the lounge area. Our facilities include 2 tennis courts with lights, 2 outdoor pools and spas, with a wading pool for young children, 2 BBQ areas set amongst our beautifully landscaped gardens, indoor heated pool and spa with a steam room, games room and free WiFi. Undercover secure car parking is also available. Located within metres of Cafe's, restaurants, Oasis Shopping Resort, Pacific Fair Shopping Centre and Jupiter's Casino, Beach Haven Resort is the ideal place for your holiday. See our friendly staff at reception for all your Tours, Cruises, Transfers and Attractions. ... more   less 
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Also Known As:
Beach Haven Broadbeach
Beach Haven Hotel Broadbeach
ULTIQA Beach Haven On Broadbeach Gold Coast, Australia

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