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“Beware of this place!”

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Broadbeach Travel Inn Apartments
Ranked #21 of 21 Hotels in Broadbeach
Coffs Harbour
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware of this place!”
Reviewed 27 August 2013

I had a terrible experience here. I forgot something in my room and when I called them back to try and get it back there was no staff available to talk to. When I finally got through to someone (less than 24hrs later mind you) they told me they had already thrown my property in the garbage as their policy is not to hold onto anything left in rooms by guests. The managers response more than a month later after my initial complaint was along the lines of 'sorry but there is nothing we will do to reimburse you but we hope you will come and stay again'! WORST customer service EVER!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yasmin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Singapore, Singapore
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 August 2013

We stayed here for 1 night in a 2-bedroom Pacific apartment, which has undergone a soft refurbishment (new sofas and beds). I was expecting the worst after reading some of the reviews, but honestly, you get what you pay for. Indeed the decor is outdated and could do with a renovation, but for a one night's stay, it's not too bad. My husband's family was visiting from overseas and didn't complain about the room. The location is the best part about the accommodation, it was just a 5 minute walk to Pacific Fair across the road, and at night we could easily head out to Conrad Jupiter's Casino.

Overall, it is a decent budget accommodation for a short stay in a well-placed location.

Room Tip: The Pacific apartments have been softly refurbished.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vsej1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 August 2013

Stayed here for one night for a company conference and it was acceptable. Room was clean and well maintained. The location is good, only five minutes walk to all the restaurants and bars of Broadbeach. My room was a bit noisy with all the traffic from the Pacific Highway, but not so bad that I couldn't sleep. There seemed to be few people staying in August and thus I found check in and check out fairly quick and painless. I noticed they had warning signs about $200 fines for overloading the lift - maybe this place gets the hoons in during schoolies week?

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 July 2013

Needing only one night for our family we booked a 2 bedroom apartment number 606. The fit out & decor of the apartment was outdated and horrible, but worse it was in need of some simple maintenance with the carpet buckled in passage, power point not mounted well, timber blinds broken. To pay $190 for this apartment was $100 too much! When I spoke to the friendly & helpful staff member about the maintenance in the room he replied ' yes, I hear that a lot'. The room sizes are large. Balcony has views over Gold Coast highway to Jupiter's and toward the beach. On a positive note I did see inside the apartment (1 B/R) next door and it looked much better.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tkl3128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach T, General Manager at Broadbeach Travel Inn Apartments, responded to this review, 29 July 2013
Hi tkl3128,

The Broadbeach Travel Inn service team appreciate the time you have taken to review our property. I am greatly disappointed that your stay was not a memorable experience.

I would like to first start of by apologising that your stay didn't meet your expectations. The maintenance manager immediately once receiving this review has rectified some of the issues with the room. As you noted our 1 bedroom pacific apartments are refurbished and fitted with new curtains. The timber blinds in our 2 bedroom apartments are currently being reviewed and as such management are looking to replace them with new fittings as soon as possible. Thank you for the enlighten comments in regard to the views and size of our apartments, in addition, I am pleased that your received friendly and helpful service. Our staff members are very experienced and knowledgeable in relation to customer service.

Once again thank you for your feedback. It is invaluable to achieving comfortable rooms for future guests. The team hopes to have you back again in the near future.
Kind Regards,
Milena Malic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Broadbeach hotels

Oamaru, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2013

we should have been warned about being in middle of construction zone.and of managements lack of policy regarding parties and boom boxes also of the fights in forecourt.the units were filthy bedding stained curtins covered in dust I don't think there has ever been a lux behind doors broken floor tiles with very sharp edges electric jug wires exposed doors that don't lock and how does one cook a meal in a fully ecq kitchen with only 1 pot.in 7 nights we never had a full sleep and spent as much time away as possible.if we had an option we would have left strieght away. BEWARE.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank murray r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach T, General Manager at Broadbeach Travel Inn Apartments, responded to this review, 4 July 2013
HI murray r ,

Thank you for your feedback. I apologise that some aspects of your stay did not meet your expectations. It is always appreciated that we receive feedback from our guests. This can assist us in future training of our staff, and Management procedures.
Your comments and feedback regarding the room itself have been forwarded to our Maintenance manager for urgent attention.
In relation to the loud music, and fellow guests, it is stated on our website that we do encourage a no party policy. This particular matter was brought to our attention first thing, the very next morning, and was dealt with accordingly.
The current Light Rail infrastructure that is occurring throughout the Gold Coast, is for the benefit of future tourism industry. We are lucky that our property is not as close to the Light Rail roadwork's, as some other properties. As such, not hindering your accessibility to our hotel and the surrounding attractions.
We here at Broadbeach Travel Inn thank you for choosing our property for you recent holiday, and if there is any questions that you have prior to your next stay with us, please, do not hesitate in contacting the team.
Kind Regards,
Milena Malic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2013

We had the pleasure to stay here with my partner for 8 days last month. Overall a good experience for the budget we have for stay.

Highlights:
1. Lovely reception staff, they have helped assist with a special request to arrange a bottle of wine with cheese and crackers for our arrival. I particularly was impressed with the cheese selection they got for us considering the budget given.
2. Not the best view ever but it was really great to be up in the highest floor - 7th floor
3. Very close to main landmarks like Dracula, pacific fair, the oasis, Jupiter casino, grocery store and bottle shop and lots and lots of amazing restaurant and bar.
4. Maintenance and reception worked well together to get our shower to get fixed.
5. the kitchen and lounge and dinning area are well equipped and tidy.
6. lots of TV channels and Sky which are free.
7. good airconditioning/ heatpump.
8. 2 storey apartment and the bedroom is upstairs which is always good to be separate from the kitchen.

downfalls:
1. we had 3 single beds and 2 beds where combined to 1 - this is great and big but the mattress was not a little hard. took me a while to get used to it.
2. the dryer kept stopping and it was a mission to dry our clothes it stops and starts automatically which probably a safety feature but it was a mission for a few clothes to get dried.
3. we couldn't use the iron, it was leaking.
4.not a 24 hour reception
5.using the phone calls where more expensive than I have expected.
6. the outdoor pool is not heated - didn't get to swim at all. it was too cold for our liking.

Overall, a good experience specially if you have a set budget for your accommodation, Kudos! to the friendly staff despite the issues of the facilities that they cannot control, they do try their best to help you the best way they can.

Room Tip: get the higher floor with a view also the refurbished room as some rooms are outdated
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Princess R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach T, General Manager at Broadbeach Travel Inn Apartments, responded to this review, 7 June 2013
Hi Princess R,
Thank you for taking the time to make a contribution to our trip advisor review page. The guest service team and maintenance manager were both very pleased to hear the kind remarks you made about them. We always strive to make everyone’s holiday the best it can be with what we have to offer.
I do hope that you enjoyed your complimentary upgrade into one of our roof top apartments that comes standard with a king zip and single bed. I’m sorry to hear that there were a few problems with your room that went unnoticed. We would have been happy to replace the iron for you and look into fixing the dryer. As such, a communal laundry area is provided for all in-house guests. Our rooms are not advertised having laundry facilities; however some apartments still have them.
The front of house team looks forward to welcoming you back again on your future travels and thank you for the feedback.
King Regards,
Milena Malic
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2013

Rooms are basic and location is right on the highway, With lots of road noise. The street behind the hotel also has the local police station, meaning you hear a few sirens overnight.

On the plus side it is located very close to the beach within five minutes walking distance, Perfect for a cheap stay if attending the Gold Coast conference centre. There are a few very good restaurants close by that are open for breakfast lunch and dinner, And there is Woolworth supermarket close by for anything you might need.

Undercover car parking that is locked up secured is also provided at no extra charge.

Although basic and having an uncomfortable bed it is worth the price paid.

Stayed May 2013, travelled on business
Helpful?
Thank ozzztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach T, General Manager at Broadbeach Travel Inn Apartments, responded to this review, 6 June 2013
Hi ozzztraveler,
It’s good to hear from another guest the benefits of our location. We are certainly lucky to be in the centre of Broadbeach. I’m glad that this was of use to you for the purpose of your trip

The current road works occurring unfortunately are not within our control; this is not only affecting our property but many others. We are glad that the undercover car parking pleased you. The beds here are king zipped in order to provide options for other guests because we are a 3 and a half star property.

We look forward to welcoming you back again soon.

Yours Sincerely
Milena Malic
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Broadbeach Travel Inn Apartments

Property: Broadbeach Travel Inn Apartments
Address: 2651 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly dbeach Travel Inn Apartments)
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Free Breakfast Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #21 of 21 Hotels in Broadbeach
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Broadbeach Travel Inn Apartments 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Broadbeach Travel Inn Apartments is ideally situated in Broadbeach and within minutes you can be relaxing, indulging in some retail therapy, or enjoying a coffee and some delicious food, great night life abounds at the Casino, the shows and the clubs, a bus ride away are all the theme parks and extreme sports – experience the Gold Coast Life Style and take in a leisurely cruise or a speed boat ride about half an hour or more away you can experience the uniqueness of the Australian bush and rainforests and enjoy some spectacular landscapes formed over millions of years ago or mix business and pleasure with the Convention Centre only minutes away, do all the hard work first and then spend some time to unwind with colleagues, friends and family, and start work again rearing to go. ... more   less 
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Also Known As:
Best Western Broadbeach
Broadbeach Best Western
Broadbeach Travel Inn Apartments Gold Coast, Australia

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