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“Chaotic queue but usually worth the wait”
Review of Madison's

Madison's
Ranked #55 of 285 Restaurants in Broadbeach
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 22 June 2014

Madison's is a family favourite - we visit every time we stay at the Coast during hoidays. It's always busy, busy, busy with service usually quick and efficient. An amazing choice of cakes and slices is available to accompany your well-made cup of coffee. My only suggestion to visitors ... be mindful of the somewhat chaotic queuing strategy for breakfast service. There are usually three baristas set up at their own service points to prepare your hot drinks and plate your cakes/slices - you can queue at any of these points. However, when you throw a breakfast order into the mix, you're not really sure at which service point to queue (ie, on the side where cakes/slices are ordered, or inside the establishment). I joined what I thought was the breakfast queue on a busy Saturday morning, but was disappointed to see this rather long queue overlooked by the baristas who served anyone who 'came from the side' (ignoring the queue) and placed their orders. Some thoughtful attention to a fairer queuing strategy - perhaps some well-placed signage at meal times or even the offer of table service for those wanting meals - would go a long way in ensuring that patient but hungry customers (including those with young, less patient children) avoid feeling frustrated in the 15 minutes it takes them to get to the front of the queue. It all comes down to greater customer awareness (and even the staff member facing a long queue, indicating that the other service points are available for meal orders). Other than that, the meal was worth the wait - just!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Liisa0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 - 249 of 323 reviews

Reviewed 14 June 2014

This is a popular restaurant and coffee stop and if you love cakes & desserts this place is for you. However they need more brandy snaps - always seem to be run out! Also the counters are a nightmare. The set up and flow could be so improved.

    • Value
    • Atmosphere
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    • Food
1  Thank Katrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

cakes look good but you usually have a wait to get served and find a table.ok if not in a rush but if in a hurry go somewhere else.great looking cakes.put on pounds just looking

Thank lynne f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

This morning we had breakfast at your establishment. .....I had eggs benadict with salmon. .. When it arrives the toast and eggs were cold. .. asked the waiter if this was the norm and was told I suppose so. ... Secondly there were customers with dog on their lap at the table. .. As an OHS issue with health about havling a dog at the table is unacceptable. .. When I mentioned it to the waiter he went and told the people whilst looking at us and told them. ..a little discretion would not go amiss... so Needless to say that will be the last time we will frequent your place as it use to be a favorite. .. But until staff are better trained. .. What ever happened to CUSTOMER SERVICE. ... IS THAT TIPI A THING OF THE PAST!!!!!!!

2  Thank loganholme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Best Coffee, Best cake at the Oasis centre. Breakfast is also excellent but by no means the cheapest in the area.

1  Thank Kelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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