We arrived at the Castillo de Elba after being under the impression that we were booked into its sister hotel Jorge & Atigua in Caleta de Feuste.
After concerns about the location of the hotel, due to its distance from a beach, we were very pleasantly surprised by our stay at the hotel.
Our first impressions of the property, were that certain parts were a little run down and tired and could do with some renovation in places to improve the overall look of the hotel. The lack of working air conditioning in the dining areas was another small gripe.
I will, however, point out that these issues were more than made up for by certain members of staff who helped make our holiday very good. Inma, Isolino, Guillermo, Juanma and Manuela, on reception, deserve commendation and recognition for their exemplary service and friendliness. Nothing was too much trouble for them and they performed their duties beyond expectations. Also when an issue was reported to the manager, you were made to feel as if you were listened to and the issue was dealt with. I hope that they will be recognised for their great efforts.
The pool was clean and maintained well. The food in our opinion was very good even though a lot of people complained it was boring but there was a good variety as far as we were concerned, and if you get a chance to try the paella, its great.
As the hotel chain are trying to improve the image of its hotels in the region, it would possibly be an idea to update Castillo de Elba to make a good hotel, great, and improve things for its colleagues, and not just your customers, to reward them for their efforts.
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- Also Known As:
- Aparthotel Castillo De Elba Hotel Caleta De Fuste
- Castillo De Elba
- Elba Lucia Sport & Suite Hotel Fuerteventura/Caleta De Fuste