We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Elba Castillo San Jorge & Antigua Suite Hotel
Nearby Hotels
US$138
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$126
Hotels.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Eurostars Las Salinas(Caleta de Fuste)
US$128
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$122
Hotels.com
View Deal
  • Free Parking
  • Pool
US$178
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Beachfront
Hotel Elba Palace Golf(Caleta de Fuste)
US$179
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$137
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Elba Sara(Caleta de Fuste)
US$149
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$136
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$185
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$160
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$156
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$145
Barcelo.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
Broncemar Beach(Caleta de Fuste)
US$62
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$59
bedfinder
View Deal
  • Pool
  • Restaurant
Villa Florida(Caleta de Fuste)(Great Value!)
US$74
TripAdvisor
View Deal
  • Pool
  • Bar/Lounge
VIP Villas(Caleta de Fuste)
No availability for your dates from our partners
  • Pool
  • Restaurant
Reviews (3,268)
Filter reviews
3,268 results
Traveller rating
1,363
1,189
461
151
104
Traveller type
Time of year
LanguageAll languages
More languages
1,363
1,189
461
151
104
Show reviews that mention
All reviewssea viewdog and duck pubself cateringsnack barenglish pubsea frontgreat holidaybedroomed apartmentno air confidelity cardon the rocksthomas cookplenty of choicerestaurant staffevening entertainmentreception staffcooked fresh
Filter
Updating list...
1,974 - 1,979 of 3,268 reviews
Reviewed 27 October 2013

We arrived after a really early start and were told by the receptionist our room was not ready so come back in an hour and then she moved onto the next person waiting. She didn't direct us to where anything was eg snack bar where we could get a drink or offer us anywhere to put our luggage, so we ended up sitting in the reception area for an hour, my husband went off in search of somewhere to get us a drink as it was very hot and there is no air conditioning. After an hour my husband returned to the desk and our room was still not ready, no apology given, however after a while and the receptionist phoning, what I presume was the housekeeper, we were given a room. We asked if we had a sea view, as we had requested this, but the receptionist changed the subject and continued with instructions as to how to get to the room, we would have been willing to pay for it as well but were not even given the option. I know there were sea view rooms available as I had checked on the website the night before. However, we were too tired and hot to argue. We got to our room, which I have to say was large and spacious. We were on the corner and had a huge balcony, which didn't really get the sun and overlooked the dog and duck pub, which appeared to be quite quiet. How wrong we were, at night, once the all inclusive bars were no longer serving the free drinks they all came to this pub, but it was really noisy, so if you end up in an apartment overlooking or above the dog and duck ask for another room. The apartment was quite basic, we were there on a self catering basis, so facilities were quite basic. However, we had intended to mainly eat out, so this did not bother us much. The only trouble was, to get any decent food you had to walk quite a bit as everything in the resort is spaced out quite a bit. We ate in the snack bar, the food was nice and I have to say the staff were lovely. As others have said they don't take cash so you have to set up a credit account. We had a few problems cos the receptionist staff kept sending notes down to the bar staff to say that my husband's signature did not match exactly, however, when the bar staff compared them, they could not see what the problem was and basically what had happened was the reception had photocopied it and part of the signature had not come up on the copy. So when I say the bar staff were lovely, they kept saying not to worry and even gave us a free drink or too as in the words of the bar man ' we are annoying you, so we give you a drink to make up for it' The pool area was good and there were always plenty of beds and you could be as near to or as far away from the pool as you wanted, with plenty of space so you weren't squashed together with other people. The on site shop had the basics, but we found the hiper supermarkets were best for getting supplies. My only one other negative would be that towels were only changed 3 times a week and as far as I know that applied to everyone not just self catering, it is much better to have fresh towels each day. The cleaner did a really good job of keeping the room nice and clean. It would be unlikely that we will return, mainly to do with the resort being a bit too quiet for us.

Room Tip: Make sure you get a sea view, avoid rooms looking onto the street or anywhere near the pubs.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ureferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASTILLOSANJORGE, Director de Relaciones con Clientes at Elba Castillo San Jorge & Antigua Suite Hotel, responded to this reviewResponded 14 November 2013

Dear Ureferg,

first of all thank you very much, know the opinion of our guests is the best way to improve our services, so I note all your observations and I apologize about the misunderstanding at your arrival. I start right now to work to make it not happen again.

Thanks to mention our brilliant staff and our cleaning service, we know how important is, and our priority is to meet the expectative of our clients.
I'm sorry if you think that our hotel is to much quiet, because we have so many bars, discos and pubs close to us (one of them is "the dog and duck"), and we have also animation activitys every day an night.

I hope you can change your opinion and decide to come back and spend more time with us, in this case I will welcome you personally.

Thank you very much and best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2013

Me and my boyfriend just stayed here for a week all inclusive and had a wonderful holiday. Rooms were clean, food was nice, always plenty of sun beds. All staff are really pleasant and cant do enough to help you if there's anything u need. After reading other reviews before we went I was nervous about what the holiday was going to be like, but I can honestly say we has a fab time. Beach is only about a 5 minute walk away and shops and bars really close also.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Bexw14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASTILLOSANJORGE, Director de Relaciones con Clientes at Elba Castillo San Jorge & Antigua Suite Hotel, responded to this reviewResponded 14 November 2013

Dear Bexv14,

thank you very much for your review, the satisfaction of our guests is our priority and we do our best to meet with that, thanks also to mention our staff and our facilities.

We hope you decide to come back and spend more holidays with us.
Hope to see you back soon!

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

We have been to this resort several times and have always liked it . It is quite, well laid out, clean and very friendly .
I have also stayed at this particular hotel several times , so here goes.
first the good points, great site, situated above the rocks at the edge of the resort beside the resort footpath which winds around the coast, great place to walk and cycle. the staff are extremely friendly and helpful especially the restaurant staff. The food is of a very good standard and varied on a daily basis, we go half board. The rooms are very good with the best rooms being those with a sea view.There is TV in each room (sets need updating) but no air-conditioning, but there is a cool sea breeze. the pools are good and they have a 'kids' entertainment team
Now the negatives wi fi is not free, it will cost you 7 euro a day or 35 for the week, it really should be free but having said that all the other resort hotels now seem to charge.
We originally ended up with a street facing room and asked for a sea view. We then had to pay 15 euro a day extra to be moved, So this was 150 euro cost not budgeted for besides the internet costs.
Also the complex operate a no cash usage whereby you open up an account with the hotel for purchases within the complex whereby all extras come out of this account. Not sure why they introduced this.

Room Tip: Try for a sea view although it may cost you extra and will dent your hol money.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank socoBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASTILLOSANJORGE, Director de Relaciones con Clientes at Elba Castillo San Jorge & Antigua Suite Hotel, responded to this reviewResponded 14 November 2013

Dear SocoBelfast,

first of all thank you very much for sharing your experience, we appreciate the people who give us them feedback, because is the best way to know how we are working and what is the right direction.
Thanks for the kind words about our staff, we are so proud of them, and also about our food, the restaurant is one of our best services. We also appreciate your description of privileged location.

About the upgrade of your room to a sea view room I'm glad to remind to you and to everybody that is possible to get a free upgrade (under availability) in case you join for free our loyalty program, is possible trough the elba hotels web page.

I remain at your disposal and I hope you will be back in the future!
Thanks for everything!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2013

Just back from a week B&B at this hotel. Yes they are refurbishing but we all have to work!!! Staff are extremely friendly and polite, room cleaned every day and clean towels every day. Breakfast was fabulous - if you can't get something to eat here then well there is no hope for you.....We had a room with a side view of the ocean and out towards Horizonte and have to say it was one of the best rooms we have ever had in a hotel - and we have been coming to Caleta twice a year for 5 years!!!! Weather was also amazing. Overall can not fault our weeks holiday and will be back as soon as we can afford....

Room Tip: Sign up to Fidelity Card before you go
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASTILLOSANJORGE, Director de Relaciones con Clientes at Elba Castillo San Jorge & Antigua Suite Hotel, responded to this reviewResponded 31 October 2013

Dear D L.

thanks for sharing your experience on this website, know that we worked well is our best reward and give us confidence to move forward.
We appreciate that you mentioned the quality of our rooms and especially our view, which undoubtedly are among the best on the island.
It's a great result to know that you choose our hotel after coming for five years to Fuerteventura, so we hope you come back soon to visit us again!

Thanks and best regards from the whole team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

As a couple we stayed in October 2013. It was warm, 27-28C and 20C during night, bit windy, mornings were mostly cloudy, but that clears by lunchtime. During this time they were renovating near by rooms. It was not really affecting us since we were up by 8am (time when they started with all the noisy stuff). Thing is, nobody noticed this when we checked in. By the way, when you are checking in, be aware of receptionist Francesca. She has some anger management issues, which she is trying to hide, but without success. This type of person should not be working with people/customers.
Rooms - below average, old furniture, old chairs, old... basically everything in room was old. Like it was there since they completed the building and never ever renovated anything
We were self catering, since we prefer our diet (can´t comment their cooking) - the kitchen was poorly equipped, no cleaning stuff, no cooking pan, no knife (there was knife, but ... you know), toaster - dirty (did not use), no cutting board and other useful things.
Beds - not really comfy, mattresses with springs, sheets changed regularly
Rooms - in general clean and tidy
Bathroom - clean, towels changed on request
Balcony - floor clean, but there was quite lot of pigeons dirt on top of the railings. Pigeons were there every morning. And checking other balconies, the story was the same.
Pool - never used it, but looks clean.
I only got this hotel, because of its position (right next to the sea) and because of the view. There was no other reason I booked this hotel. You don`t get many hotels in Fuerteventura with such a good position, for this price. For this they get 5 stars. The rest is average.
There was no noise during the night, can´t complain. Be aware, don´t get a room above bars! They are loud as well as people sitting outside the bar.
If you have a car, there is a parking below the hotel. It quite a maze, and getting out of the parking requires patience, trial and error. Actually the whole hotel has not signs as what is where, so you need to learn it by yourself. (btw, number 1 in elevator takes you to 2nd floor :-)
So I gave it very good rating, but only because of the view which was amazing. I do recommend this hotel but only for the view.
BTW Fuerteventura is amazing !! :)

Room Tip: Do not get rooms above or near bars, they are noisy in the evening, but you might prefer it that way :) And GET the sea view rooms, they are worth the extra.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alipacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASTILLOSANJORGE, Guest Relations Manager at Elba Castillo San Jorge & Antigua Suite Hotel, responded to this reviewResponded 24 October 2013

Dear Alipacha,

thank you very much for sharing your experience and your opinion about us, feedback from our customers are the foundation from which to work to continue growing and improving every day, I note every observation you did, and continue to work to always offer our best service.

The entire hotel team expected you provide us with another opportunity, in this case you can also enjoy our food and our services, the best way for you to check our professionalism, and the reason why we get such positive reviews.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews