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“Not good”
Review of Caleta Garden

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Caleta Garden
Ranked #14 of 23 Hotels in Caleta de Fuste
Mansfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not good”
Reviewed 19 April 2014

The apartment we were in was seriously in need of refurbishment. Holes in curtains and upholstery, broken floor tiles, damaged cupboards, and many more small things. On reporting curtains etc. was told they had no replacement, so I sewed the curtains myself! This was because we were ground floor and needed privacy! The only good point about the accommodation-it was clean, the cleaners worked very hard.
Will NOT return!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
1 Thank Jean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 9 June 2015
Dear madam /sir,

We want to thank you for your comments as your rating helps us to improve our services. We are sorry to read that we have not met your expectations.

We have taken note of your suggestions and see what we can do to improve.

Please get in touch with us through our e-mail.

Kind regards,

Himar Silvera
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (402)
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English first
Birmingham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

The room was clean no kettle no oven for cooking. cleaned every other day.
location central swimming if you could get a sunbed staff friendly and helpful
would stay there again good value for what we paid

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
2 Thank Hazel U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 5 June 2015
Google Translation
Estimado señor/a,

Estamos muy agradecidos por sus comentarios, ya que nos motivamos mucho. Tratamos de dar el mejor servicio para asegurar que su estancia en nuestro hotel sea lo mas agradable posible.

Tomamos nota de ellos y nosotros le aseguramos que nos ayudará a trabajar más duro para mantenernos al día con las nuevas demandas.

Lamentamos si no hemos podido estar a la altura de sus exigencias.

Saludos,

Himar Silvera
La dirección del hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Celbridge, Ireland
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 April 2014

Stayed here St Patrick's week 2014 with my mother and four sisters. we were a bit dissapointed at first with the reception area very dark and cold. We arrived around 12 o'clock and were told our rooms would not be ready till at least 4 o'clock could not believe it as two of our party were only staying for two nights. We sat by the pool bar and had a drink, at the bar we wanted bacardi and not the local stuff well it was like we ordered liquid gold. Bar staff decided to disappear then for awhile because we needed ice neither to say we did not drink there again. My sister was told that there was no lift in the complex so she asked for a ground floor apartment for her and my mother. She was not told that reception was in the basement and she was given an apartment there she also requested a pool view which she paid extra for well she was below the pool area their apt was dark and they could not pull the curtains during the day as people sunbathing around the pool had full view into their apt. but there is a lift in the main building she asked to be mover and they were two days later. Even though the place could do with a good face lift the apt's were comfortable and clean we had a few incidents with cockroaches but we were given a spray to keep them at bay. Complex based in the center of the resort and not far to the beach. Cheap and you get what you pay for but the bar staff could do with a bit of customer service training hate to see them really busy.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KellyandLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 5 June 2015
Dear sir,

We are very grateful for your comments, as we motivate much. We try to give the best service to ensure that your stay at our hotel enjoyable.

We take note of them and I assure you that will help us to work harder to keep up with new demands.

Regards,

Himar Silvera
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

We stayed here for a week over the Easter holidays on a self catering basis. The room was really clean although a bit dated. The beds were comfy and there was enough storage for us (2 adults and a teenager). Amenities in the room were fine, although would have liked a kettle but a pot of water on the stove worked just as well (you can hire one from Reception). There was a safe in the room and it costs 20 euros to hire for the week with 5 euros deposit. Our room overlooked the road (and the karaoke bar) but to be honest the noise wasn't an issue. The staff were friendly and helpful. Can't comment on the food as we didn't eat there. The cleaners came in 3 times in the week and the towels were changed everytime. Caleta de Fuste is a lovely town with friendly people - would love to go back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsSM0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 5 June 2015
Dear sir,

We are very grateful for your comments, as we motivate much. We try to give the best service to ensure that your stay at our hotel enjoyable.

We take note of them and I assure you that will help us to work harder to keep up with new demands.

Regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2014

My wife and I stayed here during the first week of April. First impressions of the hotel where good. Reception staff were helpful and friendly. Unfortunately, we were to find that at least 95% of the rooms (including ours) had no sun on their balcony ALL day. Even worse for us, we had a metal staircase right outside our balcony which lead to the roof terrace so people walking down this staircase were looking directly into our room. As we were 'self catering' I can't comment on the food. The local island lager is called 'Tropical' and it was served at the hotel bar in nice frosty pint glasses at €3 a go. Happy hour 3-5= 2 4 1. There was a happy hour at night but was never there for it so not to sure of the time for it. Lots of local bars offering great priced pints from €1 and €1.50. We took £ as well as € hoping to find good local exchange rates. The hotel offers €1.05 to the £ but DONT change any there. There is a bar called 'Bar Studs' ( left out of hotel and a 5 min walk will bring you to it) and we got €1.15 to the £. Overall a good weeks holiday where everything for self catering, apart from kettle was provided and room very clean. Oh yeh...our room was 225 so avoid kicking and screaming if you are given this lol.

Room Tip: Enjoy and don't expect anything more than you've paid for
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karlandlisa1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 9 June 2015
Dear madam /sir,

We want to thank you for your comments as your rating helps us to improve our services. We are sorry to read that we have not met your expectations.

We have taken note of your suggestions and see what we can do to improve.

Please get in touch with us through our e-mail.

Kind regards,

Himar Silvera
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
athlone
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

Dont go by the negative reviews,we stayed from the 5th of april for a week,only a few little bad points,wifi should be free and tv plus kettle ,we stayed all inclusive,plenty of everything,bar staff were helpful and always joking around made you feel welcome,food was ok ,the best meal was breakfast,lunch was hit and miss,always went out for dinner great places to eat out,staff in the hotel were fantastic and helpful,the hotel is very clean and the apartments a bit aged,in all great break,will be coming back ,good entertainment in the evening,never had to wait for a drink,

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blade123Athlone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monoborracho2014, Director General at Caleta Garden, responded to this review, 23 July 2015
Dear madam/sir,

Thank you for your feedback. We have taken note of your suggestions and would like to thank you for comments, as it helps us to improve our services.

We are happy in overall you have enjoyed your stay and hope to see you back in future.
Kind regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penzance, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 April 2014

A very clean hotel our room was clean really enjoyed our stay next time I do go to a hotel make sure you get the sunny side of the building !! it was very close to the beach & also a great place to eat is the fodo rock steak bar just 1 minutes walk from this hotel what a meal you get there it really is fantastic also the kings arm pub a very friendly welcome with a drag queen comic called Del Rio but be warned not for the kids !!! if easily offended stay away but if you want a great laugh & dont care what is said then go & see enjoy Andy & tracey Cornwall

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
2 Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caleta Garden

Property: Caleta Garden
Address: Avenida Alcalde Juan Ramon Soto Morales 15, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #14 of 23 Hotels in Caleta de Fuste
Price Range (Based on Average Rates): £
Hotel Class:3 star — Caleta Garden 3*
Number of rooms: 192
Official Description (provided by the hotel):
The Caleta Garden offers an outdoor pool, apartments and studios with balconies. This complex is located 200 meters from the beach in Caleta de Fuste and has tennis courts and a whirlpool. Caleta Garden is located 5 minutes walk from shops, bars and coffee shops of Caleta de Fuste downtown. The Fuerteventura Golf Club is just over 1 km from the complex and the Airport is located 15 minutes drive from the complex. At the reception there is a currency exchange service, option to rent safe, fans, kettles, irons and hair dryers. We also have a prepaid self-service laundry. There is WiFi at the reception and communal areas of payment. The Caleta Garden buffet restaurant serves traditional Spanish and international cuisine. They also have a bar service in the resort pool with drinks and snacks. It consists of a tennis court. There are 2 professional shows a week and various activities for adults and children throughout the day. All apartments and studios at Caleta Garden are well equipped and have a livingroom with sofa bed. The kitchen includes a microwave, refrigerator and stove. All accommodations have bathrooms. ... more   less 
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Also Known As:
Caleta Garden Hotel Caleta De Fuste
Caleta Garden De Fuste
Caleta Garden Fuerteventura/Caleta De Fuste

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