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Reviewed 7 January 2014 via mobile

Stayed for a week over new year. Amazing for the kids. Always something to do. Fantastic facilities and food. Awesome staff .... cannot speak highly enough of them. Will be going back next year without doubt.

Stayed: December 2013, travelled with family
1  Thank navster183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONFUER, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded 11 January 2014

Dear client,

Thank you for this positive feedback. We are delighted that we could contribute to make your stay special and it’ll be a pleasure to host you in the future.

Kind regards,

Juan Manuel Galán
General Manager

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Reviewed 4 January 2014

Stayed here on a three-island trip; 3 nights Tenerife, 3 nights Fuerteventura, 5 nights Gran Canaria. In retrospect, would have really liked to stay longer in Fuerteventura; would have spent 3 nights in Gran Canaria and 5 on Fuerteventura. Fuerteventura is much less developed than the other 'big' islands, so it is very easy to get around, and the beaches are much nicer than the other islands. The resort itself is beautiful in a casual, beachy style; relaxed yet still sophisticated. Rooms were very generous, with huge terraces or balconies; had two interconnecting rooms with huge connecting terraces and sea views. Pools are huge and well staffed, and the beach is very nice and convenient - and you can't beat the $20 massages on the beach! Restaurants seemed to be closed on a rotating basis, so find out in advance which ones will be open which days. The Asian restaurant was superb! Service was extremely friendly and helpful, and usually reasonably efficient. Considering that this is somehow a SPG category 2 property, it is an amazing bargain; 3000 - 4000 points per night! Would gladly return! BTW, a big thumbs up to CICAR car rentals; not only were they 1/3 the price of Hertz or Avis, they give great maps, CD tours, and upgraded us several levels to beautiful new Volvos on all three islands!

  • Stayed: February 2013, travelled with family
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2  Thank Vnyrdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONFUER, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded 11 January 2014

Dear guest,

Thank you for staying with us during your very recent trip to Canary Islands. We value your opinion as we see that you are an active Tripadvisor. To have met your standards means a reward to our hard work.


Best regards,

Juan Manuel Galán
General Manager

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Reviewed 4 January 2014

We spent a week at the Sheraton over new year and with strong reviews I had high expectations. On the positives the hotel was well located on the beach front, the pool area was excellent for families (bar the day they ran out of towels), the cleanliness of the hotel was good, the kids club great and the breakfast was very good in particular the cooked elements.

Unfortunately what let the hotel down was a lack of attention to detail and a real indifference from the management to take any responsibilities, from us asking to change the lay out of the kids beds (not our problem) to a lack of towels (not the hotels fault according to the general manager but the laundry). The bar was service was slow and a little chaotic.

The real low point was the spa where I had one of the most scary experiences of my life with a man purporting to be a masseuse gave up after 40 mins and walked out leaving my lying there for 10 mins before I took his lead and left.

A little more humility may have gone a long way from the management!

Room Tip: Do not upgrade to an executive suite if travelling with kids as they shunt a couple of camp beds into an already crowded lounge. Also if you are looking for a double bed please be explicit as the suite only had twins and we were told that was the same in all but two of the exec suites.
  • Stayed: January 2014, travelled with family
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2  Thank drowningfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONFUER, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded 11 January 2014

Dear ‘drowningfish’,

Thank you for sharing your feedback with us. Despite some of the positives you detailed I see that your overall impression is very negative, which I’m truly sorry to see. With regard to the Spa, we only hire certified therapists and I don’t understand your comments. Concerning the beach towels, I spoke to you directly that morning, where the laundry brought the towels 10 min late, although you were so upset that I barely could talk. I went down to the pool area to be there when the first clients arrive to explain and apologize personally for the delay. When they arrived, I brough the towels to your sunbed personally and kept handing out the towels to the rest of the clients. I think that this is the exact opposite what an indifferent general manager would do.

Best regards,

Juan Manuel Galan
General Manager

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Reviewed 2 January 2014

Stayed from the 21/12 to 1/01
An exceptionally managed hotel with exceptionally helpful front desk staff. Excellent food with beautiful themed evenings. Deluxe rooms to die for. Most certainly 5 star standard. You tried the rest now come to the best. Well done Sheraton

Room Tip: Deluxe room
  • Stayed: December 2013, travelled as a couple
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2  Thank Dappy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONFUER, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded 12 January 2014

Dear ‘Dappy1980’,


Thank you for letting us know how enjoyable your stay with us was. I’m happy to learn that my team did everything possible to make you feel welcome and special.

Warm regards,

Juan Manuel Galán
General Manager

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Reviewed 1 January 2014

What a complete letdown. Location in middle of nowhere directly below landing flight-path all day long.
Necessary to walk at least 1-1/2 miles to nearest shops and restaurants other than a mediocer shopping mall situated along the road.

Close to beach, but very hazardous walk around to port.

Definitely devoted to families with children, even to the extent of prams and toddlers allowed in the bar areas after 10 o'clock at night. .

We found the excessive smoking everywhere very discouraging. Even at breakfast. The hot food buffet breakfast was never hot and the plates stone cold.

We had no television or phone for 3 days.

Room Tip: Garden rooms very dark. Upper floors with balcony would be much better.
  • Stayed: December 2013, travelled as a couple
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1  Thank eliza035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONFUER, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded 12 January 2014

Dear client,

I’m sorry to see that your holiday with us turned out to be so negative and not the relaxed thing you were hoping for. We cater for many types of guests, families included. We try to provide the same treatment and comfort to everybody but sometimes, especially with full occupancy, this can’t be achieved.
Smoking is permitted only in the back part of the terrace which is about 5% of the whole restaurant. If you inform the F&B staff, I’m sure they’ll be happy to change you to another table.
Couple of weeks ago the local telecommunications company experienced a problem which caused that some rooms couldn’t use phone for 2 days. I wish to deeply apologize for this inconvenience.
We didn’t experienced any problem with televisions and we are sorry that you didn’t inform the Front Desk, since the TV services can be fixed on the property and within 15 minutes, as per Sheraton standard.


Best regards,

Juan Manuel Galán
General Manager

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