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Lorraine W
Wokingham, United Kingdom

Outstanding Hotel in a quiet location

5.0 of 5 bubblesReviewed 26 Oct 2020via mobile
We were very impressed with the hotel from the moment we arrived. Check in was completed in an airy modern conservatory area, very efficient and the cold drink was much appreciated. Our room was upgraded to a suite, which was a lovely touch. Everything was ultra clean and well maintained. The staff are very friendly and helpful. There was not one part of our stay that could have been improved on. The only recommendation that I would make, is stay longer than we did.
Date of stay: October 2020
Trip type: Travelled as a couple
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Reviews (1,269)
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Reviewed 24 October 2020

Beautiful hotel, fully booked but quiet, chilled-out atmosphere, never a problem getting sunbeds or a table in the fantastic poolside restaurant. The breakfasts were AMAZING, the dinners were also very good with some typical Greek dishes. We found the drinks rather expensive, though, 10 euros for a cocktail. 5 for fizzy water, 5 for a glass of wine or a beer. All the young staff we met were friendly & spoke very good English, though we were surprised that the manager made no attempt to introduce himself or find out how we were getting on, even though he walked through the restaurant every evening. Our room was lovely, overlooking the main pool, though our time on our balcony was spoiled by having a smoker on the next-door balcony which drove us back into our room. The room was thoroughly cleaned every day.None of the pools is heated & 3 of them are very small though they have jacuzzis. There were Covid precautions in place & although all the waiting staff wore masks, we were told that they weren't necessary for guests as all the public areas are outdoors. Because of Covid the spa & library were closed & all meals were waiter service.

Room tip: Room 314 overlooks the main pool & is a short walk to Reception.
Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
Thank BobblenoseWarwicks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2020 via mobile

Fabulous hotel with amazing staff. Nothing was too much trouble. I would personally like to say a massive thank you to Michael the sales manager for all his help and service above and beyond. He went out of his way to source me a Fitbit charger, he was absolutely amazing saving me from looking all over the island for one. He also sourced me a fabulous local hair salon and booked all my appointments. I can’t thank him enough. Michael apologies this is slightly delayed but thanks again and we will return. Really clean apartment, lovely sun beds and excellent location.

Date of stay: August 2020
Trip type: Travelled with friends
1  Thank samanthanolan1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2020

Just returned from a fantastic week at Kastelli resort.
We arrived on the 10th October and unfortunately our room was not available (through no fault of Kastelli - we had booked through Voyage Prive, they had cancelled our booking even though they were paid in full).
Antonis the general manager said not to worry and put us up for the night in a suite and we can resolve with Voyage Prive the following morning. This was resolved and Antonis graciously let us keep the suite for the week we were there.

Food was brilliant, the staff at the bar & restaurant were great and very accommodating.

Room was fantastic and extremely clean - we will be visiting again. Thank you to the whole team who looked after us for the week we were there.

Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank R8038WWjoshc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2020 via mobile

This is a smart hotel which has everything you need. Spacious rooms with decent air con, 3-4 different pools which makes lounging by pool accessible for all and helpful staff. We were lucky enough to get upgraded to room with semi-private pool which was so nice.

We ate at the restaurant twice, both nights were very different. First night wasn’t great, with huge portions. Second night was much better though! The location of the hotel is also perfect; off the busy strip but only 3 mins walk to the beach. Would definitely recommend.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank 63josied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2020

We stayed 3 days in this hotel it was to short!

All the staff was exceptionnel, very kind, everytime smiling, they were available at any moment even when I left without my passports and I realized that I had forgotten them in the safe box once at the port 15 minutes before boarding the manager of the hotel brought them to us himself by motorbike to the port on time! They were incredibly kind! I will never forget this gesture that went out of the context of his work!

I haven't thanked you enough so if you see this message thank you very much!!

Don’t not hesitate to go in this wonderful hotel very calm with an incredible staff!

Room 114

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank siwarg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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