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“Great holiday” 4 of 5 bubbles
Review of Epavlis Hotel

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Epavlis Hotel
Ranked #33 of 77 Hotels in Kamari
Certificate of Excellence
Birmingham
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great holiday”
4 of 5 bubbles Reviewed 1 July 2014

Recently returned from a two week stay at the Epavlis. Very good location on the edge of Kamari just a few minutes walk to the beach and tavernas. Our room was very spacious and clean, in fact the whole hotel was spotless. Whilst we were unable to have a sea view there are several seating areas around the hotel with sea views which we utilised on several afternoons. The pool and bar area has amazing views - picture postcard perfect. We read the views on the owner's attitude before we left and at first she may come across as a bit stern but we found Maria to be a lovely lady, very helpful when we had any queries and very proud and passionate about her hotel. Please don't be put off and make your own mind up if you choose to visit. They have replaced the barman and we found the new one (Mado) to be great fun and creates a wonderful atmosphere around the pool. Only on the odd occasion could we not get a sun bed round the pool, but this was not a problem as the beach is only a short walk away where sun beds and parasols were free at some of the tavernas if you purchased a drink. Breakfast was fine though we have to agree on the awful orange juice - needs to be replaced. We would happily visit Kamari and stay at this hotel again.
Marie and Ray

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MarieCBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
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English first
Gloucs
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

We stayed at this hotel from June 10th -17th 2014. This was not our first choice of hotel. 4 days before travelling we were told our hotel was double booked & we were being moved to The Epavlis. This was not a problem & we were offered free sunbeds on the beach & a trip to Oia.
First impression of Hotel was good but checking inn was not very friendly in fact the receptionist was down right rude & miserable! We had a seaview room, but sunbeds on the terrace looked straight into our room so no privacy. Hot tub was right next door & at times very noisy.
Hotel was very clean.
Breakfast was ok, but could have been more varied & the orange juice was vile!!
Swimming pool very small for size of Hotel.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BevGloucs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 June 2014 via mobile

Ok, so let's start positively. My family and I had a lovely time at the Epavlis, which is in a good location on the edge of the resort,with great views and comfortable,spacious rooms. However, I think the manager needs to get her facts straight, as after seeing her reply to the previous review,she obviously thinks that I wrote it! Unfortunately, I was the person who was at the receiving end of her rudeness on our last day whilst preparing to leave for home and I think the previous reviewer witnessed this! Although my husband spoke to the manager and did mention us writing something on trip advisor about her attitude and lack of customer service skills, this is not the case until now. After reading several recent reviews regarding this person, I think it is obvious to see where this place's problem lies. I feel deeply offended by the personal comments written about my family by the manager in response to the previous review,especially when I didn't even write it!

Stayed June 2014, travelled with family
Helpful?
4 Thank Sharon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

We have just returned from a week staying at the Epavlis. The hotels' strengths are it's junior staff in Reception, the bar and the cleaners. They were fantastic! The batman ( who has since left) was amazing, he never stopped working and was loved by all the guests. Unfortunately that affection was not shared by the owners.

The downside to Eplavis has to be the surly attitude of the owner. She was rude to my wife and extremely rude, and quite aggressive, to another guest who behaved impeccably throughout. Very sad and disappointing on our last day. This was reported to the travel company.

The position of the hotel is lovely, with amazing views. However, my wife really struggled with the amount of steps around the hotel. For most people this is not an issue but we feel that it should be highlighted much more.

Lots of positives about this hotel but sadly, some negatives as well.

Room Tip: If you struggle with stairs/steps then make sure you mention this when making a booking.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank J0nathan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
epavlis, Manager at Epavlis Hotel, responded to this review, 19 June 2014
Dear Jonathan,
First of all you had booked 2 standard rooms and because you had originally booked to another hotel and you got relocated to ours we gave you very nice rooms that were side Sea View. When you got upgraded to a jacuzzi room we did not say anything about using the private jacuzzi after your check out that was 12 o'clock and you stayed there till 4 o'clock although we were waiting other clients and it had to be cleaned. The fact that the owner was rude and aggressive to another client of the hotel (if she ever was) it can be reported by the actual client. It is true that the owner pleased you to make a little faster on the showers because they were other clients in the reception complaining that they were waiting a long time and you were very upset about that. You say that the owner was rude to your family but you know it's not true. The fact that you were very close to the barman (especially a member of your family) and he said to you bad things about us and you came to a conclusion it is irrelevant and not objective. What was the problems between us and the barman it is our job and you cannot tell for sure if he was good to his job because you don't know why everything happened and what were his responsibilities.
Best regards,
Manager of Epavlis Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

My wife and I stayed here for 6 nights in June 2014. It should have been for 7 nights but we were greeted with the news that our room was double booked and so we would be spending 5 nights in a different hotel. This 'recently renovated' was actually a partly renovated small studio apartment which was not what we had booked or paid for! After contacting our tour operator (thank you British Airways) we were moved back to the Epavlis after only one night.

From then on the holiday improved but we did not feel the service reflected the price we had paid. The staff seemed indifferent and the best feature of the hotel was its location.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Martyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
epavlis, Manager at Epavlis Hotel, responded to this review, 19 June 2014
Mr Martyn,
You made your reservation through British Airways with which we do not cooperate and your reservation was sent to us through another travel agency. With this agency we had a stop sales from the 15th of March and when they sent us your reservation on the 20th of March we informed them that we did not have availability and asked them to talk with you and find another hotel but they refused. So you just had to stay for 1 night in another hotel and for that inconvenience we offered you a car for this day. We also explained to you about the problem, apologized and try to help, i do not think we were indifferent. For the best whenever you have a problem during your vacation it is better to discuss with the Reception or the manager of the hotel and be sure that we will always try to do the best to help you.
Best,
Manager of Epavlis Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

I stayed at this hotel for 5 nights in May 2014.

The best thing about this hotel is the sea view. It is beautiful. I’m afraid this and the daily changing of bedding/towels are the only positive points about my stay. This is by no means a 4 star hotel. I’m not sure how this rating came about. It must be based solely on the views. I remain dumbfounded by all the positive reviews about this hotel.

First of all there is pretty much ZERO customer service. I found this more of an issue with the more mature lady on the reception desk. We did not feel comfortable approaching her about anything as she was pretty miserable.

The hotel is almost impossible to find as the signage is in Greek.

While the view from the room was great, we had sun loungers directly facing our balcony. This meant that we could not get any privacy on the balcony and people where gathering outside as soon as the sun came up - talking loudly, smoking and generally disturbing the peace (and spoiling the view).

The room was poorly structured. It basically looks like it was built on the cheap. The décor is not particularly welcoming. There was a random broken fridge in the room that looked like it was about 20 years old. The TV had not been tuned and there was no tea and coffee facilities as you would expect from a ‘4 star’ hotel. There is also no minibar, no water - just nothing!

The breakfast (if you can call it that) is absolutely appalling. It was inedible actually. They did have lots of variety but it was not fresh and was pretty tasteless. For example the ‘fresh’ orange juice was actually poorly mixed cordial. The bread was so hard, I could have used it for bricks to build a house. We ended up leaving the hotel to get breakfast in Fira each morning. Such a shame as they could reduce the variety and improve the quality. In Greece there are many fresh ingredients that they could use to create a wonderful food.

The hotel claims to have Wi-Fi access. What Wi-Fi? We had the sit in the reception area for it to work and even when we got a connection, it kept dropping out when the receptionist was using it. Slightly ridiculous!

Needless to say, we will never stay here again.



I

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Travelbunnycoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

My partner and I stayed here for 8 days in May in room 124. Which is one of the lower rooms. The room was cleaned regularly as well as bedding and towels on a daily basis. We did have a few 'bugs' on a few occasions in the room, but it's expected in a warmer climate.

B&B was great. Breakfast served was always slightly different, always hot and well stocked even near the end. Even with cakes too!

The pool was on the small size but it was fine (very clean), the sun loungers around the pool went very quickly if you didn't get your towel out before breakfast, so on a few days we either had to make do on a chair or head to the beach.

Location of the hotel is great, it's minutes from the seafront as well as all the restaurants and shops. Yes there is a very steep incline back to the hotel, but it's not unmanageable. The view you get of Kamari makes it worthwhile.

Hotel staff are good, the guys behind the bar can't do enough for you. The younger girl on reception was really knowledgeable about things to do, the only negative is the older lady on reception. She came across as rude a few times, especially compared it others. But it didn't affect our stay.

Only thing I'd recommend is having a few more utensils back at the room. We were only B&B but yet had a fridge and a kitchenette area (no sink), but only two glasses. No cutlery and no plates.

However overall a good hotel. I'd stay here again, if we ever came back to Santorini.

Room Tip: They didn't have any hot tub room lefts which was disappointing at first, however it was still g...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Claireebp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Epavlis Hotel

Property: Epavlis Hotel
Address: Kamari 84 500, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Kamari
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Kamari
#12 Luxury Hotel in Kamari
#24 Romantic Hotel in Kamari
Price Range (Based on Average Rates): £
Hotel Class:4 star — Epavlis Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Situated in a prime location overlooking Kamari bay, this luxurious hotel offers 2 pools including a heated one, and rooms with beautiful views of the bay.All the rooms are fully equipped and include an LCD TV with satellite channels, a fridge and air conditioning. Some rooms also include hot tub bathtubs and DVD players.The Epavlis has its own spa area which features a mini gym, heated pool, as well as hammam and sauna facilities. It is just 150 meters from the beach.The friendly front desk of the Epavlis Hotel operates on a 24-hour basis. ... more   less 
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Also Known As:
Epavlis Hotel Kamari
Epavlis Hotel Santorini/Kamari

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