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Reviewed 7 October 2017 via mobile

We visited for 7 nights on an all inclusive basis with a sea view room.
Booked through on the beach with a transfer from the airport. The hotel is actually no more than 15 mins drive so would recommend a taxi.

The entrance to the hotel isn't that appealing but once inside it's well maintained, clean and attractive. You do need to leave a room deposit of 50euros but previous reviews had warned us of that so it want a surprise.

Staff were efficient, though not super friendly..perhaps weary after a busy season.

Our room was nice...big bathroom with 2 showers, double sink, toiletries, towels and beach towels. A double bed rather then 2 singles would have been nicer but there want an option to specify at time of booking. Balcony with table and chairs, and that all important sea view.

The hotel is located right in the beach in a quieter end of the strip but within walking distance of town and the harbour. Indoor bat, pool bar, roof top bar and a large dining area. The pool isn't huge and there are definitely not enough sun loungers for the hotel capacity but we were late in the season so it want a problem as the hotel was quiet. There are also shaded seats on a well kept grass area as an option to sunbathe.

The beach is lovely. Calm waters, fine sand, and plenty of loungers for the guests...6 Euros for 2 with an umbrella. Some guests complained at having to pay, but again...we knew this in advance so it want a surprise.

The thing I would say let the hotel down slightly was the food...plenty of choice each day but really, none of the hot food selections were ever actually hot...sometimes not even warm...maybe some better heat lamps needed....this really let the meal times down.

We did a boat trip to a nearby island to see some caves. Would recommend this...but get the smaller boat as this actually takes you into the caves as opposed to just next to them. Walked over to cameo island...was 5euros that included a drink, and wouldn't say it was really worth it.

All in all, this was a great hotel, in a fantastic location, and would recommend for couples or travellers looking for a nice relaxing atmosphere in 4* surroundings.

Stayed end of September....so naturally cannot comment on the hotel during peak summer season....

Date of stay: September 2017
Trip type: Travelled as a couple
2  Thank N M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZantePark Resort-Spa, Other at Galaxy Beach Resort, BW Premier Collection, responded to this reviewResponded 12 April 2021

Dear Guest,thank you for your review,
We are glad that you was with us and we wish to see you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

I always try to start with a positive attitude, but the shower in our room 210 was dangerous , one minute it was scorching hot & the next freezing cold.
This was reported to reception on many occasions, we also asked for a different room & was told the hotel was full, this I know was not correct as I asked another member of staff if it was full.
Looking on Trip adviser this has already been reported at least twice before. Until someone is injured the management won't do anything, as I requested to speak to them.

The Galaxy Hotel is in a excellent location just off the beach. Very clean hotel.
towels changed daily. Food for all tastes, it's a shame that all inclusive are treated differently to the ones that are not & are paying for coffee & drinks. If you purchase a coffee you had cup & saucer, all inclusive had paper cups. If you purchased drinks you had a bowl of nibbles eg nuts. All inclusive had all the cheep drinks & water out the vending machine, you had to buy bottle water.

It is not 4 star hotel.

Room tip: Not room 210, scorching shower.
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank bevkay2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZantePark Resort-Spa, Other at Galaxy Beach Resort, BW Premier Collection, responded to this reviewResponded 12 April 2021

Dear Guest,thank you for your review,
We are glad that you was with us and we wish to see you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

My sister and I came to stay at the hotel with foreboding after reading the reviews... I would like to say that both my sister and I have high expectations of any hotel we stay in and this hotel met all of those standards. The meals were excellent, breakfast, lunch and dinner.. So much variety, well cooked and hot.. Help yourself to wine, beer, soda or juices.. The hotel room was 5* completewith dressing gowns, slippers, razors, toothbrush, hairdryer etc... The WiFi is excellent and free.. The pool area is amazing and glean and if you want a bed next to the sea it's €6 for 2 or free around the pool. The drink are free and add o are cocktails. The staff are friendly and eager to please... Nothing too much trouble.. We enjoyed sitting by the pool bar at night listening to the amazing entertainment, maybe not everyone enjoys listening to live duos playing guitars but we can't fault it. Added to the atmosphere. We cannot speak highly enough of the Island, hotel, and the location and will definitely be back next year...

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Jan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZantePark Resort-Spa, Other at Galaxy Beach Resort, BW Premier Collection, responded to this reviewResponded 12 April 2021

Dear Guest,thank you for your review,
We are glad that you was with us and we wish to see you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Nice, clean, modern hotel with all you need to have great vacation. If you are traveling with children you will be happy to know that hotel have two playing areas for kids. One near kids poll and other, bigger and well equiped, near entrance to hotel. Food was great, hotel was clean, service qiuck and profesional. We had all inclusive arrangement and it was great. Free drinks, snack, ice cream...hotel beach is part of Laganas bay and part in front of hotel is cleanest. One minus is that you have to play deposit 50 € which is returned at check out. Suprise for me was free wifi. In lot of hotels you have to pay extra.

Date of stay: September 2017
Trip type: Travelled with family
1  Thank mmmmatija
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZantePark Resort-Spa, Other at Galaxy Beach Resort, BW Premier Collection, responded to this reviewResponded 9 April 2021

Dear Guest ,thank very much for your review,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

Booked an executive double room with king size bed. The porter took us a very very small twin room. I pointed out that it was not the room I booked, was taken back to reception who said Thomas Cook did not advise the hotel of any requirement except it was a double occupancy room. I asked to see the Manager who told me that the room I was allocated was what Thomas Cook had booked and that there were no other rooms were available as the hotel was fully booked. I said that I would ring Thomas Cook to which the Manager said you can do what you like as there are no other rooms available.

I rang Thomas Cook who were perplexed by the hotels approach as they had forwarded my booking correctly as an executive double, they asked me to wait for 5 minutes while they rang the hotel. A had a call back within 5 minutes and was told by Thomas Cook to go back to reception and I would have my room upgraded.

The receptionist showed she was less than happy with the instruction she had been given by Thomas Cook to move me. Whilst walking too the new room the receptionist said we were being upgraded to a family suite that was far more expensive than the room I booked and paid for. I pointed out that if they had allocated me the correct room they would not have had to upgrade me.

Service issues -

Cups and glasses were not cleaned daily, on the days they were cleaned they were left drying on a bath towel in the bathroom.

When I went and saw the less than friendly receptionist on day three I asked if I could change £100.00 to euros, yes was the initial answer, then when she realised it was me then apparently the computer had stopped working and no euros were available

Moral of this long story is that Thomas Cook were fantastic in sorting the issue out very quickly, as the hotel tried to downgrade me and lied about room availability. A really poor approach from a big hotel chain.

Room tip: Accept no substitutes
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank BS16GAS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZantePark Resort-Spa, Other at Galaxy Beach Resort, BW Premier Collection, responded to this reviewResponded 12 April 2021

Dear Guest,thank very much for your review,
we are trying to provide upscale hospitality and we work hard in order to succeed.
We hope to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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