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“Almost perfect!”

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ClubHotel Riu Chiclana
Ranked #6 of 10 Hotels in Novo Sancti Petri
Certificate of Excellence
Reviewed 20 July 2014 via mobile

What a fabulous place!
My boyfriend and I stayed here between 11th - 18th July 2014 and were very happy with our stay.

We had a 50min bus transfer from the airport and were greeted at the hotel with drinks and big smiley staff! The lobby was very grand looking and impressive.
Check in was a lil busy but it was to be expected as everyone on our flight was staying at this hotel! Obviously a popular place!
Reception was very helpful taking the time to explain a lot of things and concierge was on hand to help with luggage. A very helpful, organised and impressive start.

Our room (2260) was lovely and we had a balcony overlooking one of the many immaculate garden areas (landscaping is gorgeous here!)

You can eat at any of the 4 restaurants (3 of the 4 require booking for dinner which wasn't an issue). All lovely buffet style food. There's b'fast, snacks, lunch, snacks and then dinner provided so you can't complain you're hungry!

There are various bars to drink at, including a lovely swim up bar at one of the 4 pool areas (2 pools are in the kiddie area). There are also a few help yourself areas so you dont have to queue...these don't just have soft drinks and tea etc but beer pump and wine dispensers! We used these to fill up our water bottles with ice cold water - although reception are happy to give you as many fresh bottles of water as possible free of charge. They are room temperature though so we used the pumps. You do have fridges in the room to store them for later.

The hotel and all areas, including the few minutes walk to the beach are impeccably clean and well maintained. The beach in lovely too.

You may wonder why after all this I haven't rated this place a 5? Well my boyfriend got extremely unwell on the eve of day 1 so we were stuck in the room for 4 days...which made us realise how rubbish the air con was. The fan was sooo noisy and rocked so bad we didn't use it incase it fell down and the beds are extremely uncomfortable. They are very hard so i used the 4 fleece throws in the wardrobe under the sheets to soften it which made it bearable. The pillows are awful and in need of replacement too.
Although there are many many tv channels in all sorta of languages which is great that everyones catered for the english ones were s bit rubbish. The kids and music channels were ok bt not for us. The movie channels just showed extremely old movies and were boring.
As I say none of this would really have mattered if we weren't stuck in the room as long as we were so as long as you don't get ill you'll have a 5/5 experience I reckon.

I'd definitely go back (maybe pack my own pillows and topper lol) and hope to not get ill so we can enjoy fully.
We need another holiday now after the stress of the illness lol! Not sure what caused it...food? Pool? Doctor said it was the air? £100 for that visit so go prepared and get travel insurance!

Stayed: July 2014
1  Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 July 2014

Just got back from a weeks family holiday. As I've said it's what you expect from a Riu hotel good food, good rooms and friendly staff. 1 thing I didn't like the fact I had to get up at 5 in the morning to reserve beds round the pool when it states reserving beds is not aloud. The local golf course is amazing and for 85 euros buggy hire club hire and my round can't complain. Overall I'd recommend for families just think the hotel should take a stronger stance on reserving beds.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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1  Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Great place to stay. Friendly happy helpful staff who always greeted you with a smile. Watch when you go down the steps to the beach as a bloke comes round and charges 5 euros for a sunbed. Good to get wifi but maybe could have been made available in other areas of the complex. Luggage was taken to our rooms which was nice and greeted with a glass of orange juice. Plenty of choice for eating with good food and couldn't fault it at all. Lovely artisitic touches with the towels in the room, and the rooms were clean. If you left it to late you would find it hard to find a sunbed by the pool. Would thoroughly recommend it for a relaxing holiday to family and friends.

  • Stayed: July 2014, travelled with family
    • Value
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3  Thank 123Rose456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

My husband and I stayed here 4th Jul 2014 for one week and had a fantastic time. After a short transfer approx. 50 minutes, two coachloads of holidaymakers arrived, we were welcomed by staff, including the manager, with a glass of orange juice. The reception staff were very friendly and efficient the luggage was taken to your room for you. During our holiday the managers were always present and interacting with guests. Pool towels are supplied at the hotel.We couldn't fault the hotel in any way, all staff were hard working, very friendly and happy. All areas of the hotel very clean, lovely sized bedrooms. The food was very good and with three themed restaurants to choose from (which you book at reception in the morning) as well as the main restaurant (no booking needed) there was plenty of choice. On arrival at the restaurant you are always greeted with a smile. The best entertainments team we have encountered on any holiday. Beautiful beach and lovely part of Spain. From our experience of this holiday which we booked through First Choice we would strongly recommend it to all our friends.

Room Tip: Free Wifi in reception area. We were in block 33 and had a lovely sea view from our room. There were...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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5  Thank stinkydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Just got back from a weeks break at this amazing hotel. Flight from gatwick went very smoothly, no delays, arrived early in Jerez to beautiful sunshine. Luggage was waiting for us as we walked into the terminal, from plane to coach it only took 20 minutes. Transfer to the hotel took 50 minutes but everyone on the coach was going to the same hotel, so no stopping and starting. On arrival to the hotel a member of the entertainment was waiting to give us our bands. Stepped in to lobby were we were greeted with a fresh glass of orange juice. Check in at the hotel took about 20 minutes but with 2 coach of loads of holiday makers arriving at the same time we thought the staff coped exceptionally well. You are given a map to your room (we were in block 32) which we found easily and luggage is delivered promptly. Rooms are very clean and spacious, all have a widescreen TV, a fridge and a safety deposit box. Maids are friendly and go that extra mile. There is 3 pools, one children's, one half and half and one adults. And their is a lifeguard for every pool. Particularly impressed with the children's pool as it was gated and kept very clean. We sat on the top pool and enjoyed the sunshine. No rush for sunbeds as their is more than enough to go around. Plenty of daily activities if you want to join in, throughly enjoyed the aqua gym. The Barrossa beach is beautiful, clean and had breath taking views. To go down to the beach you have to go out of an electric gate and to get back in you need a code which you can only know if you are staying at the hotel which we found reassuring. Food was exceptional. 4 restaurants to choose from, you have the main restaurant and 3 themed eateries which you had to book for in the morning. And a quick mention about Antonio the guy that greeted you every morning in the main restaurant, he was a really friendly, happy person who started your day off with a smile. Food in the main restaurant catered for a variety of tastes. And being a vegetarian I was a little apprehensive about the food but was presently surprised, a lot of different choices and loved to see that the food was clearly labelled and kept away from the meat. We ate in all 4 restaurants and couldn't fault the food in any. Quick mention to Rafa who worked in the Italian restaurant, he made our holiday. He was so friendly and polite and a joy to be around, he was so full of life it was infectious and when we left him a tip he was overwhelmed and surprised but we felt like he deserved to know people appreciate his hard work. Entertainment was brilliant apart from 2 nights. First was the flamenco dancers that were brought in, they looked miserable and the singer was almost shouting into the micro phone which did not work. The second was on our last night which was the circus bambino, which was not a circus at all, it was a love story about a circus which we just couldn't understand. Apart from that every other night was great especially the "black brothers" who were incredible. Entertainment team work really hard and the kids disco is brilliant. So overall great family holiday which we would throughly recommend, and cannot wait to return next year.

  • Stayed: June 2014, travelled with family
    • Value
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5  Thank SophieBullimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

The food was great and plentiful
The accommodation fantastic
The staff were on the whole friendly
The usual sunbed rush
Other than that it was great. We went on loads of trips around the area and overall had a great time

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank 123alice123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

I totally recommend this Club Hotel (all inclusive) via Thomsons. Thomsons holidays, hotels, air travel, reps and hotel staff are so organised and efficient, I couldn't find fault with the holiday or the Hotel.

The Barrossa Beach is also very beautiful and unspoilt, miles or sandy beach to walk along and relax. This coast line, Costa de le Luz, is a real chillaxe part of Andalusia.

A must to visit is a "white village" called VEJER, it is a most interesting village up in the mountains, also nearby Cadiz and Jerez are worth a trip too, as well.

Room Tip: The Hotel is a Club Hotel, therefore, it is not a tall block Hotel with loads of floors and rooms...
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  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Chiclana

Address: Urbanizacion Loma del Puerco, 11130 Novo Sancti Petri, Chiclana de la Frontera, Spain
Phone Number:
Region: Spain > Andalucia > Costa de la Luz > Chiclana de la Frontera > Novo Sancti Petri
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Novo Sancti Petri
#5 Romantic Hotel in Novo Sancti Petri
#6 Family Hotel in Novo Sancti Petri
#6 Luxury Hotel in Novo Sancti Petri
Price Range: £150 - £433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Chiclana 4*
Number of rooms: 832
Official Description (provided by the hotel):
The All Inclusive ClubHotel Riu Chiclana, is designed like a village and is located in a tranquil setting in the Novo Sancti Petri resort area, the long and wide dune beach "La Barrosa" is right next to the hotel. The location is ideal due to its proximity to the Airport Jérez de la Frontera (XRY-60 km) and Chiclana (8 km), and invites you to explore the area as there are many attractions nearby. The hotel has 832 comfortably furnished rooms and offers many amenities. Relax with a massage or get in shape at the fitness center. 5 outdoor pools and 1 children's pool. For the youngest guests there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years) and for adults, day and evening entertainment. For lovers of gastronomy, apart from the main buffet with live cooking stations we offer Andalusian and Italian cuisine. ... more   less 
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Also Known As:
Riu Chiclana Hotel
Hotel Riu Chiclana
ClubHotel Riu Chiclana Novo Sancti Petri, Spain - Costa De La Luz

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