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“"Great family stay. It has everything on site and close by"” 5 of 5 bubbles
Review of The Crest Apartments

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The Crest Apartments
Certificate of Excellence
Wollongong, Australia
1 review
“"Great family stay. It has everything on site and close by"”
5 of 5 bubbles Reviewed 23 January 2014

Stayed there for 5 nights and everything was excellent from start to finish. They even accommodated super early check in for us which helped a lot with the kids. Reception also provided cheaper tickets for theme parks and rental cars. Apartment was clean and nicely furnished: 2 bedroom, 2 bathroom, plus living room, plus balcony on Level 10. 2 swimming pools, one which is heated and indoor, plus tennis court and ouside bbq area. Restaurants are within walking distance and nearly always full, so besure to make a booking in advance and prepare to pay a bit extra for a nice meal. Wll definetely go back.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 6 April 2014
Hello Danny and Family. We were happy to be able to assist you with an early check-in. Whenever possible we do allow guests to check-in before the 2pm official check-in time - we understand that guests want to start their holidays as soon as they can, and this is even more so when you travel as a family with small children. At The Crest Apartments we have taken this the next step and we actually send a complimentary text message to our weekend check-in guests, informing them immediately when their apartments are ready. When you next stay with us please don't hesitate to ask the reception staff for some cheap eat recommendations - there are many restaurants, clubs and take away venues that entice families to their establishments by advertising 'kids eat free'. Reception staff know all the good deals and bargains!
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204 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Bowen, Queensland, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Loved our stay at The Crest Apartments. Apartment 57 on level 12 is a two bedroom and had beach views and Tedder Avenue. In my opinion nothing was lacking. Furnished very modern and stylish. All we had to do was bring our own food for our 4 night stay. Apartment is equipped with a stone top kitchen that comes with most of the basic utensils for cooking. Also had two bathrooms and a small laundry containing washing machine, dryer and tub. We used indoor pool, spa and sauna to relax after family day outings to Gold Coast attractions. Underground parking felt very secure. Staff at reception were incredibly helpful and friendly. All fittings in the apartment felt very luxurious including the comfy leather lounge suit. Only downside was that the good quality carpet appears a trifle worn that a good shampoo treatment may fix. Only 3 minutes drive to Australia Fair for grocery shopping and banking needs. Did not want to leave.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anjanette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 6 April 2014
We were so pleased to read that you had such a lovely four night stay and that you 'did not want to leave'. We apologise that your carpet was in need of steam cleaning - we hope that you can appreciate that you visited us during the Christmas and New Year Holiday period and that this is our busiest time of year. It is not always possible to clean carpets when one guest is departing in the morning and another arriving in the afternoon. Upon reading your review we did attend to the carpets at the earliest possible opportunity, so thank you for letting us know. You sound as if you utilised our common area facilities and had a wonderful time. Guests should be aware that the parking you said felt 'safe and secure' is complimentary - with one underground space allocated to each apartment. If required, we also have negotiated discounted rates for car hire and this can be organised through reception.
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new zealand
Level Contributor
117 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 15 January 2014

Stayed here for 8 nights ( four adults ) over new year in a two bed apartment.
Its was very expensive in the scheme of things but you don't know till you try it.
It was not as modern as we expected and a little shabby with dirty carpets that were evident when you walked round to see how filthy your feet got.
Small kitchen and a stupid glass table in the lounge that you kept banging your leg on.
A good size balcony though.
Bathrooms were ok ok the drainage for excess water tended to smell at times.
Ok the apartments are managed but would not stay again as we have had better and for less.
We battled to catch two big cockroaches that appeared whilst there.
The mix off dishes was a mishmash with only three cereal bowls and an oddity of plates and glasses.
We were given one toilet roll per bathroom and if we wanted more had to pay for them which was ridiculous considering how much you pay.
Also, one sachet of dishwasher tablet. tight or what!
You have to clean all dishes and put them away or get charged $50 for not doing this and on checking out there is a charge every 30 minutes if you overrun.
The management were friendly enough and appreciate they have a business to run it put us off.
One other thing was the swimming pool ( which was very good ) and people walking inside meant the flooring and lifts were often very wet and slippery and of course one of us found out when we slipped over one day
But, the bonus was location to the beach and of course Tedder Avenue.
And perhaps it was just our apartment.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank macfod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 3 April 2014
We apologise that we didn't meet with your high expectations. We actually achieved a customer satisfaction rating of 94.4% for the month of January 2014 on Tripadvisor, which far exceeded the average for all Main Beach accommodation, so we were disappointed to read that you had some negative aspects during your visit. We appreciate your feedback, as we are committed to providing the best possible experiences for our guests. We would like to take this opportunity to respond to a few of your comments, as we were not made aware of your issues during your stay. The apartment you described as 'shabby' entered our holiday pool of apartments back in October 30 2013, and we consider it to be modern and beautifully furnished. Many guests have actually complimented this same apartment on TripAdvisor, and some have requested repeat stays in this same apartment. You mentioned we were 'very expensive' - despite this being the most expensive time of the year we actively monitor our competitors and adjust our tariffs accordingly in order to compete. We will never be priced above our market, we actually aim for a price point just below competitors. We keep our tariffs down by offering a complimentary starting kit in our fully self contained apartments - including dishwashing liquid and powder, laundry powder and toilet rolls. If required, we do offer very reasonably priced replacements however most people do a grocery shop when they are here for longer stays. Your comment "on checking out there is a charge every 30 minutes if you overrun" is absolutely incorrect. We sincerely apologise if your carpets were dirty but hope that you and future guests understand that Christmas and New Year periods are incredibly busy and it is not always logistically possible to steam clean carpets between guests departing and arriving on the same day. We also would like to say that it is standard practice across the Gold Coast for high rise buildings to undergo quarterly pest control measures. Thank you for your feedback - we did arrange for an additional visit to occur in this particular apartment upon reading your review.
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Melbourne
1 review
5 of 5 bubbles Reviewed 15 January 2014 via mobile

Beautiful place stay with family for Holidays, nice view of beach and staff is very helpful and excellent service.lots of places look around. We love the most is every thing is very close to crest apartment.If any family looking to staying Gold Coast we personally advise Tt go there and have fun take benefits of close nice shops and nice restaurants

Stayed January 2014
Helpful?
Thank Psingh18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 3 April 2014
I'm glad to hear that you had a most enjoyable experience staying with your family at The Crest Apartments in Main Beach. The location is excellent, with the patrolled surf beach just at the end of the street and the beautiful shops and award-winning restaurants of Tedder Avenue just out our back gate - we are very well positioned. Thank you for personally advising others to stay with us, we could not ask for a better recommendation. We look forward to welcoming you and your family back for another holiday.
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Port Macquarie, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We have stayed at The Crest numerous times & loved it!
The first stay we had was in a 2 bedroom unit which i couldn't fault at all
Our subsequent stays have been in a 1 bedroom unit.
The first stay was on Level 6 & the unit was just lovely.
Our 2nd stay was on Level 4 & the unit was beautiful .. only complaint was the bed was too hard so we were moved to Level 6 with no hassle at all.
Management is just lovely & happy to help.
All rooms have been very clean & tidy
Facilities are also great
Love the option of an indoor & outdoor pool so you can swim in all seasons & in poor weather
There is also lovely views from all apartments .. we have always had an ocean view from the balcony :)
Personally we love staying at Main Beach as it so close to everything but quieter than other parts of the Gold Coast.
We can't wait for our next visit! :)

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AMANDA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 3 April 2014
Having stayed in four different apartments you are well qualified to review The Crest! And, thank you for including your photos. The apartment you have photographed has since been refurbished and has been further enhanced with a new leather lounge. You will have to come back to visit soon and check out our other improvements.
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Sydney, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 January 2014 via mobile

We had such a great stay. The staff are and nice and helpful. Nothing to complain about!! Apartment was clean and had all the utensils we needed!
100% positive experience...
Not to far to walk to restaurants!
The pool was awesome.
Would definalty recommend it to anyone!

Stayed January 2014
Helpful?
Thank Charspencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Public Relations Manager at The Crest Apartments, responded to this review, 3 April 2014
"100% positive experience" - we loved reading that! Thank you for your kind praise and we do hope to welcome you back at The Crest Apartments next time you are back on the Gold Coast. Cheers.
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Albury, New South Wales, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

We stayed at the Crest over the Christmas/New Year period (2013/14) our apartment 2bed room/2 bathroomon the 17th floor - beautiful north easterly views.
The rooms were of a high standard, very comfortable. The pools and gardens were immaculate.
The location is terrific, walk to the patrolled beach and Tedder Avenue just out the back gate.
Staff/management were extremely friendly and helpful.
The only critisism I have is that the apartment we stayed in really needed blockout window coverings - it was extremely hot in the morning with sun searing in .
Main Beach is a great area to stay so quiet!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yenschy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
952SeanB952, Front Office Manager at The Crest Apartments, responded to this review, 3 April 2014
We were so pleased to read that you had a relaxing break over the Christmas and New Year period and thank you for recommending us to others. We will pass your compliments along to our staff who maintain the pools and garden, and to our staff on the front desk who you identified as being friendly and helpful. We pride ourselves on being customer focused and will certainly investigate more suitable window furnishing options for the particular apartment you stayed in. Thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crest Apartments

Property: The Crest Apartments
Address: 15 Breaker Street, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 18 Speciality Lodging in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Crest Apartments 4*
Number of rooms: 55
Official Description (provided by the hotel):
Featuring a selection of Fully Self Contained 1,2 Bedroom Apartments & 3 Bedroom Penthouse Apartments, the Crest Main Beach Apartments are ideally located between the Broadwater and the beach. The Crest Main Beach offers a host of luxury indoor and outdoor facilities including full size tennis, indoor and outdoor pool, sauna, spa, gymnasium and games room for the kids. Our Luxury Apartments offer you an opportunity to stay & take advantage of the Main Beach lifestyle at a price you can afford. ... more   less 
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Also Known As:
The Crest Apartments Hotel Main Beach
The Crest Apartments Australia/Gold Coast

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