I called this hotel in Advance because I wanted to do a travel story about it. When we checked in there was nobody to help with our bags, nobody at reception. I had to shout out for someone to help. The lady was quite rude $ abrupt until she read that I had called in advance. The room was lively & a great view of the pool. It was late at night by this stage & there was no shampoo or conditioner in the bathroom. I called reception & it took 45 mins for it to arrive. The next night the same thing & the last morning it took 50 minutes for them to bring me a towel for a shower. At almost $500 dollars a night, this is disgraceful. I found the reception staff unhelpful & unfriendly. The breakfast was delicious & the staff there were great. This hotel has an amazing pool. It's a pity that the poor service lets down the hotel.
- Official Description (provided by the hotel):
- Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more less
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- Also Known As:
- Palazzo Versace Main Beach
- Palazzo Versace Hotel Main Beach
- Hotel Versace
- Palazzo Versace Australia/Gold Coast