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“Good family fun, but looking forward to pool refurbishment”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Bellevue Hill, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good family fun, but looking forward to pool refurbishment”
Reviewed 22 April 2012

Spent 6 nights here for April school holidays. Wasn't as crowded as I thought it would be which was very lucky as the room they originally had me booked into was facing the road and tennis courts, and I was happily given the opportunity to move and even check out other rooms before deciding which one was better. The lobby, restaurant, and rooms have all been refurbished and it is all very modern and appealing. The Pool, however, is old, tired, with garish statues and fountains. Found it murky and dirty and not inviting for a swim at all. Once that has been completed and updated I would THEN call this a 5 star resort. The food prices, like most hotels everywhere, are very high but at least the quality was excellent. The kids menu especially... $21 for a cheeseburger, $18 for a banana split, etc... is bordering on the ridiculous. The evening Buffet was amazing, but once again $80 per person was a bit rich!! FYI... if you are going with children make sure you sign up for the SPG program. Kids eat free under 12 for a fee of $20 per day. We were NOT informed about this until two days into the trip. One negative was check-in. They were extremely slow. The desk needs to manned by more people, but the service was friendly and accommodating. A few things would also make this a better family resort, especially during school holidays... A Kids Club and it could definitely use a Game Room, ping pong tables, etc. to complete a resort feel. The Golden Door Spa was VERY disappointing :( From the moment I walked in and saw the scuffs on the wall I was dubious. The steam rooms weren't working in either the Gym or Spa. Been to the Golden Door several times and I am surprised they tolerate this?? Not in keeping with the Golden Door brand at all :( This place has such potential, I think they are well on their way to achieving it. Whilst the Palazzo across the street is more posh, I think the spectacular and isolated beachfront location is what this hotel has going for it.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 3 May 2012
Dear Karen

Thank you for staying with us with your family during the April School Holidays, and for taking the time to post such a detailed review. We are delighted you enjoyed your Sheraton Mirage break and our direct beachfront position. I apologize though for the delays you encountered at Reception and for our lagoons not looking at their best during your visit. A maintenance program is in place to ensure all water features are cleaned regularly, however we do encounter challenges during windy or rainy weather when branches and leaves from the gardens continually end up in the lagoons. From your post I would say this is exactly what has happened, and I am very sorry this feature of our resort was not looking pristine as is usually the case.

Thank you again Karen for your feedback, insights and suggestions. We look forward to welcoming you and your family back to Sheraton Mirage when you are next planning a holiday by the beach.

Warm wishes
Mark
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English first
Melbourne, Australia
Level Contributor
172 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 22 April 2012

I understand there are small issues at the hotel. Obviously the carpet in the halls needs replacing, but just have a look at the view, the restaurants, the service.

I paid $250/night with two buffet breakfasts included and a great lagoon view room. I have stayed at every Gold Coast hotel, this was my first time here and I simply won't ever stay anywhere else. Awesome seafood buffet for dinner, great staff. Minor issues, something missing here or there, but staff willing to address these immediately.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ourpoeticprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 27 April 2012
Dear TripAdvisor Contributor

Thank you for choosing Sheraton Mirage for your recent visit to the Gold Coast, and for your wonderful post. Our team was delighted to know you so enjoyed the resort, and especially that you now won’t stay anywhere else. That’s what we love to hear! We look forward to your return stay.

Warm wishes
Mark

PS All carpets in our accommodation corridors have now been replaced as part of our just finished refurbishment program.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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