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“beautiful foyer refurbishment”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 3 September 2013

this place used to be so run down from the 80's and now its much better place to stay than the overpriced versace across the road needing a makeover in all the rooms,
the hotel staff at the sheraton looked after me while i was sick and were able to accommodate my everything dying desire while spending most of my stay in the room.

well done looking forward to Rolls reopening

  • Stayed: July 2013, travelled solo
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2  Thank charisma007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 9 September 2013

Dear Senior Contributor

Thank you for returning to Sheraton Mirage in July, and for your positive comments on our resort refurbishment.

This renewal has been very positively received, and all of us here are extremely proud of our beautiful resort, and its unique location right on the ocean.

Whilst sorry to hear you were unwell during our stay, I was pleased to know our team looked after you when you were feeling so poorly.

Looking forward to your return when you can hopefully enjoy more fully all the resort has to offer.

Warmly
Mark

PS There appears to have been some misunderstanding regarding Rolls, as it is not re-opening. This space – which is now our Pandanus Room and one of our event venues – is undergoing an enhancement and upgrade and the results are going to be impressive!

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Reviewed 3 September 2013

I stayed here for four nights at a conference so there was a lot I didn't see or do. The service throughout was excellent and I got the feeling all the team at the resort wanted my stay to be a special one.
I had a room (3004) away from the "centre" of the complex and it was incredibly quiet and comfortable. The bedding was top notch and all the fittings worked as they should. The bathroom was luxurious.
All meals were of a conference quality - lots of buffets - but I found the food to be very good. Breakfasts in the restaurant downstairs in the lobby were a great way to start the day.

  • Stayed: August 2013, travelled on business
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1  Thank Tapp0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 10 September 2013

Dear Mr Tapp

Thank you for taking the time to review your recent conference stay.

It was a pleasure to read your impressions and comments, and we loved that you felt we wanted your stay to be a special one….as that of course is what we want for all our guests!

We do hope you will return for another visit when you are next travelling to the east coast. Perhaps a leisure stay on that occasion?

Warmest regards
Mark

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Reviewed 31 August 2013

We stayed here for 4 nights. This was too short. It is a large hotel and needs a map to get around, but at the end of the day nothing is too far. There is a outdoor heated pool which was a bit cold for our liking at the beginning. Its heated to 24 degrees cel. Later in the week when the weather was warmer we were there all the time. Restaurants are do leave a bit to ask for. My husband doesn't eat seafood and the buffet was daily seafood. So we went out all the nights for dinner. But the hotel is located next to the Marina and there are great places to eat there. All in all an enjoyable trip.

  • Stayed: August 2013, travelled as a couple
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1  Thank Devashana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 5 September 2013

Hi Devashana

Thank you for posting a review on your stay with your husband last month. We are so pleased you chose our resort, and that you enjoyed our location and facilities…..and especially that your time here was “blissful”…we all liked that description.

Hope we will have the pleasure of welcoming you both back when you are next travelling to Australia.

Warmly
Mark

PS Our Oasis Pool temperature is set to a steady 27/28 degrees. We’re sorry that initially the pool was a little cold for you, but delighted this was better when the weather was warmer.

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Reviewed 30 August 2013 via mobile

I will definitely come back and will recommend this to my friends
The room service is very prompt and friendly. The check in staff were very helpful and efficient. The rooms are spacious and clean. The buffet breakfast was as good as I have ever had.

  • Stayed: August 2013
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Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 5 September 2013

Dear Alex

Thank you very much for your review, and your recommendation of our resort. We really appreciate your support, and the time you have taken to publicly share your insights and impressions here on TripAdvisor.

Chef Ewald and his team were particularly pleased to read your thoughts on our buffet…an extra big thank you from the Kitchen brigade!

Please come back and see us again sometime.

Warmest wishes
Mark

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Reviewed 30 August 2013

I have just returned from a 3 night work related conference at the Sheraton. The hotel has a stunning aspect as you enter the foyer - breath-taking. The view draws the eye directly across a gorgeous pool area out to sea. It feels exotic,bright, breezy and airy. The interior has a clean white beach - like aesthetic.

My room was on the ground floor with a view of the pool. The room was spacious and comfortable. A few down sides. No close up make up mirror in the bathroom which I found strange for such a high class hotel. On my first night Pink held a party for her entourage and whilst it didn't finish late the noise was aggravating and very loud - why wouldn't they have used double glazeing. ? They provided the standard kettle and complimentary tea and coffee but no complimentary biscuits. The pillows were also hard. Not serious complaints, more gripes really.


Breakfast was excellent, lots of variety. Very good quality and the staff are super helpful. The conference facilities were good although the air on was either too cold or too hot.

Overall a great hotel.

  • Stayed: August 2013, travelled on business
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Thank pominsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 5 September 2013

Dear Top Contributor

We appreciate you reviewing your recent conference stay, and your insights and feedback have been well taken. Your lovely comments on our associates are especially appreciated, as are your positive impressions of our resort overall.

Sincere apologies though for you being disturbed on the first evening of your stay, and for the discomfort caused by the air-conditioning in our events rooms. Our Chief Engineer is following this up as temperatures throughout should be constant, and at a level which ensures the comfort of our guests at all times.

We hope you will return….perhaps for a leisure stay next time?

Warmly
Mark

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Reviewed 28 August 2013

I actually stayed at this hotel from the wot hotel voucher that I bought but wow, I was very impressed. The building was hip and beautiful. The receptionist was friendly and speedy in our check in. We opened to door to our room and it was probably the biggest hotel room I ever stayed in. Nice comfy bed, great amenities, nice furniture. It was great.

The hotel is opposite to the marina and its shopping centre so it was convenient to grab things that you forgot or a bite to eat.

The beach is right behind the hotel and amazing view! Everyone and I meant everyone we came across at the hotel were absolutely wonderful and professional.

I also love all the little things they did to help save environment like giving you $15 voucher if you don't need housekeeping service, etc. I think it's great!

The only thing I was a bit meh about was that they only have buffet breakfast ($42?!?!?!). They have room service breakfast with quite exy delivery charge but I felt like sitting on a table and just have pancake. I asked a man in the receptionist to confirm if the buffet is the only option for breakfast and he said yes. I guess ultimately it doesn't matter because we just crossed the street and there's other eatery options.

Other than that, it was a great stay! :)

  • Stayed: August 2013, travelled with friends
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1  Thank linda_chicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 5 September 2013

Hi Linda

Thank you for choosing Sheraton Mirage for your recent visit to the Gold Coast with your friends, and for posting a review on your stay. It was great to read through your comments and know you really enjoyed the resort and our location, and also liked and supported our Make a Green Choice Program.

Our apologies though for the incorrect information which was given to you regarding breakfast. Terraces Restaurant certainly offers an a la carte selection, in addition to the buffet. Our Rooms Division Manager is sharing your review with his Front Office team to ensure correct communication going forward.

We hope to see you all again when you are next looking for a beachside getaway on the beautiful Gold Coast.

With warm wishes
Mark

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Reviewed 28 August 2013

Great hotel in a lovely setting. Lovely landscaping, beach is gorgeous, pool is beautiful. We stayed in one of the 1970s rooms on a very cheap deal so no complaints. Food was expensive. Service very friendly. Would definitely go back.

  • Stayed: September 2012, travelled as a couple
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1  Thank KizBits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 5 September 2013

Dear Contributor

We all enjoyed your review on your stay, and are delighted you would definitely return. Thank you for taking the time to post so positively on your experience.

Looking forward to welcoming you back in the future…..and for the moment….safe travels back to the UK from all of us here at Sheraton Mirage.

Warmest regards
Mark

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Main Beach
Price Range: £160 - £432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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