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“Little getaway”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Brisbane, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
“Little getaway”
Reviewed 29 October 2013

My Fiancé and I stayed for just one night last weekend.
As I am a gold spg member I wanted to give the sheraton a try.
From the moment we checked in all of the staff were beyond helpful and friendly. We had a lovely turndown service from housekeeping as well. We stayed in the garden terrace suite which was stunning, clean and the bed was comfy.
The breakfast buffet was lovely and drinks at the oasis pool were great as well.
Overall an amazing experience and definately now our first choice of hotel on the Gold Coast!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 5 November 2013
Hi Stacey

We are delighted you have posted your initial TripAdvisor review on your recent getaway….thank you!

It was a pleasure to have you and your fiancé with us for the first time, and wonderful to read that your weekend was such a special one.

Our team is looking forward to welcoming you both back to the resort, hopefully sooner rather than later. For the moment we send our thanks for your loyal support of Starwood, and for the time you have taken to review your Sheraton Mirage experience.

Warmly
Mark
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Wellington
Level 5 Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 29 October 2013

Stayed for a long weekend at the Sheraton Mirage. Hotel is very impressive, with lots of pools, waterfalls and landscaped grounds. Rooms are clean and well kept.

Positives: Breakfast buffet was outstanding. Definitely include this if you are staying at the hotel. From fully cooked breakfasts, to a selection of fruits to waffles and icecream, the whole range of breakfast tastes are covered. The parking attendants are very polite and always got our car quickly. Rooms are big enough, you can hear the ocean from the ocean view rooms, and the bathrooms are a good size.

Negatives: We arrived at 1pm, and although the hotel was not full, we were told a room would not be available until 3pm. There was no urgency to get our room ready before the official check in time of 3pm, which was disappointing, as we had been travelling for 13 hours, and there were plenty of vacant rooms.

On the Sunday we went to an amusement park (left at 8am, back at 3pm). The housekeeping team had not been and cleaned the room. We needed a mid-afternoon nap after all that excitement, so missed out on housekeeping completely. I have never stayed anywhere before that did not get a linen/towel change before early evening.

The air-conditioning in the room did not work, so we were lucky it was only 27 degrees outside. In mid-summer it would have been intolerable.

The prices for drinks/food around the pool are very high ($5 for soft drinks), and room service charges are extraordinarily high ($8.50 just for delivery). Probably the highest priced room service out of anywhere I have stayed around the world, and not justified.

Overall, a nice stay. Would return but would definitely request early check in and early housekeeping.

Room Tip: The hotel is very large, so walking to your room can be quite a distance (5-10 minute walk). If you...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmbeeWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 5 November 2013
Dear Embee

Thank you for staying with us here at Sheraton Mirage, and for sharing your experience via this review. We’re delighted you would return and that overall you enjoyed our resort.

We are sorry for the issue with your air conditioning, and for the delay in your room being serviced. That’s concerning and we regret this was your experience and understand how disappointing it would have been to return from the theme parks to find your room had not been serviced.

Likewise with your check in experience; if guests arrive early and their rooms are ready we check them in immediately and I do not understand why this did not happen. Perhaps you could make contact with my Assistant Sharon (61 7 5591 0873) with your booking details so I could follow this up with our team, and respond directly to you in more detail.

Many thanks again for choosing Sheraton Mirage for your visit to the beautiful Gold Coast.

With warm wishes
Mark
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Helensvale, Australia
Level 6 Contributor
283 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 26 October 2013

I stayed at this hotel with my husband who was attending a conference. Here are our comments

Arrival - met by the parking attendant who asked if we would like him to park our car. We declined and went down to the car park ourselves. Was quite surprised to find this parking was free and obviously you don't need to be a guest as there was no key entry required.

Check in - quick and efficient. Warmly welcomed by the receptionist, nice big smile. Good first impression for us. Asked if we would like help with our luggage, again we declined. Went to the car park and then took the lift to L1. Came out at this level but had no idea where our room was as this is not a standard hotel configuration. Wandered around and then was helped by a Sheraton staff member who pointed out where to go. Might have been slightly more helpful if he had escorted us to the room rather than just giving us fairly vague directions.

The Room - interesting room, not square. Had sliding doors which opened completely with a small table and two chairs outside. Very nice. Two double, very comfortable beds, which was fine with us. We slept very well. Housekeeping - no bottled water on the first day but then it suddenly appeared on the second one. Apart from that all ok.

Breakfast - amazing array of food, all the usual breakfast fare and of an extremely high quality. I would recommend eating early as it gets busy but perhaps not too early. We ate at 7 am and when we were finished I noticed that the eggs benedict had arrived which is my favourite breakfast item. They certainly were not there when we arrived. Breakfast chef could do with a bit of cheering up, I asked for a fried egg and he just pointed to one he had just made. Ok so I didn't notice it! No need to glare at me.

Gym - husband attended, said it was very good. We walked over to the Golden Door on arrival. Grounds look like they could do with some maintenance over that part of the resort.

Swimming pool - great one of the nicest I have been in.

All in all a good stay, I would definitely stay there again if I was going up to the Gold Coast again. Staff generally very well trained and efficient but that is probably what I would have expected from this class of hotel.

Room Tip: I think we stayed in a Terrace Room, with sliding doors which open right out. A small table and two...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kohkoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 30 October 2013
Dear Recent Guest

Thank you for taking the time to review your recent stay with your husband. We really appreciate the amount of detail you have included, and are very pleased that overall your stay was an enjoyable one.

Please accept our apologies though for your experience with regards our Breakfast Chef, and our associate who should have immediately shown you right to your room. Whilst we are blessed with a beautifully renewed resort, we are equally blessed with associates who genuinely enjoy going out of their way to assist our guests, and it is disappointing to read of these two lapses, uncharacteristic as they are.

Looking forward to the pleasure of welcoming you and your husband back to our beautiful beachfront resort when you are next heading our way.

Warmly
Mark
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Greenbank, Queensland, Australia
1 review
Reviewed 25 October 2013

My partner and I stayed at the Sheraton for a weekend, and it was absolutely blissful. The service was amazing, everyone was so friendly and helpful. The room was spacious, and immaculately kept. We dined at the Terraces Restaurant for Breakfast and Dinner, and the food was amazing, and the service was even better. I would definately recommend to any couples we need to get away to stay the Sheraton.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Treenzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 31 October 2013
Dear Treenzy

A big thank you to you and your partner for choosing Sheraton Mirage for your weekend away, and to you for for posting your first TripAdvisor review on your experience.

We’re delighted you so enjoyed our beautiful resort, and look forward to when you can next “escape” and return for another weekend of relaxation and special times together.

With warm regards
Mark
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Laidley, Australia
1 review
Reviewed 25 October 2013

My husband and I have stayed at the Sheraton on the Gold Coast twice now and we enjoyed each visit. It's a fantastic break away from work (and the kids) you really just relax and have a great time. I only wish we had the time to stay longer, we didn't want to leave! We won't go anywhere else now, the food is amazing, all the staff are so nice, I just can't say enough how much we love it.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 31 October 2013
Hi Kelly

Thank you for returning earlier this month with your husband. We love that you love our resort, and appreciate your support and your lovely review on this most recent stay.

Looking forward to welcoming you back when the opportunity arises for you to spend more special times together here at Sheraton Mirage.

With warm wishes
Mark
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Queensland, Australia
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2013 via mobile

Beautiful resort on the beach. Flagged swimming area out the front with life guards on duty. Great pool area, including pool bar, plenty of lounge chairs & umbrellas. Yummy dinner & breakfast buffets! Really helpful staff, we're able to organise a cot for our baby at the last minute. Resort is in a good location in relation to sea world, plus has a shopping complex across the road if needed. Cannot fault anything from our stay.

Stayed October 2013, travelled with family
Helpful?
1 Thank relaxer24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 26 October 2013
Dear Amex Traveller

We appreciate you taking the time to review so positively your recent stay here at Sheraton Mirage, and are delighted this was such an enjoyable one as we understand how precious it is to spend special family time together.

Please come back and see us again soon.

With warm regards
Mark
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San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2013

I was recently at the Sheraton Mirage along the Gold Coast in Australia for a business conference. This is definitely a laid back resort with excellent location starting with the breath taking view of the Atlantic Ocean when you walk into the hotel. Right behind the hotel is a beautiful beach that you can watch the sunrise from. Across the street is the a shopping mall and marina. Since this was part of a business conference, we had the opportunity to work with the hotel staff and they were generally very helpful and tried their best to make are stay as wonderful as possible. Their green vouchers are a nice touch if you don't need room service as you can get a $15 voucher to use at their restaurants.

The only downside is that since it is a resort, you have a lot of families and children on the property. This makes keeping the hotel clean at all times a difficult task and is evident as soon as you step foot in the hotel. Some guests just aren't as considerate as others in public.

Stayed October 2013, travelled on business
Helpful?
2 Thank DWSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 26 October 2013
Dear Recent Guest

Thank you for reviewing your recent conference experience here at Sheraton Mirage…and for making this stay at our beautiful resort your first TripAdvisor review!

We are delighted you enjoyed our facilities and position, and the service of our dedicated associates.

Our apologies though for any lapses in the presentation of our public areas. The highest level of cleanliness is our standard right throughout the resort, and I am sorry that this was not entirely evident during the period of your stay.

Looking forward to your return….perhaps on a leisure visit next time?

Warmest wishes
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Expedia, Booking.com, Ctrip TA, Hotels.com, HotelQuickly, LateRooms, Ebookers, getaroom.com, Cancelon and Evoline ltd so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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