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“The best and very classy resort in the Gold Coast”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 13 November 2013

We stayed 3 nights in this luxury hotel and was very happy and satisfied with our stay. Our room is big and clean, the linens and the bed is pure luxury, just so comfy. The housekeeping staff, if you meet them on the corridor, they greet you with a smile, and a simple "welcome" The staffing in the reception or front desk, are all doing great customer service. They are all friendly, and always willing to help,i've asked help many times coz, i'm using the internet morning and afternoon. The buffet breakfast is also something I highly recommend. The staff there are all friendly and very helpful. This is the best accommodation I've experienced this year. I'm wondering, how can other "guest" post a review and say negative comments. I can say, something is wrong with them.

Room Tip: Rooms closer to the lagoons and on the first level would be nice.
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  • Stayed: November 2013, travelled as a couple
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1  Thank maganda0411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 17 November 2013

Dear Maganda

On behalf of our Sheraton Mirage team…..thank you! It was our pleasure to be of service and ensure another lovely stay for you both, and we all appreciate you taking the time – once again - to share your experience via a TripAdvisor review.

We look forward to your return. For now, we wish you both a wonderful end to 2013, and a fabulous New Year 2014 to follow.

Warmly
Mark

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1,132 - 1,138 of 1,569 reviews

Reviewed 9 November 2013

We stayed overnight and happened to meet a celebrity while we were there. The hotel is only two stories so you don't ever feel like you are too far from the amenities. There are also some very interesting pieces of furniture in the lobby. The beach in only metres from the hotel but has been eroded by the ocean. We enjoyed the breakfast and there were gluten-free options. The only negative was the lack of car parking under the hotel. However, the valet was able to assist us which we appreciated.

  • Stayed: August 2013, travelled as a couple
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2  Thank TonyMachin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 15 November 2013

Dear Tony

Thank you for sharing your August stay experience via this review which we really liked and appreciate.

It was a pleasure to have you with us, and were delighted you enjoyed this visit.

We hope you will return when you are next heading our way.

Warmly
Mark

PS Very pleased to advise the beach is once again easy to access and is almost back to its best.

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Reviewed 8 November 2013

I have recently stayed here for a work conference and was amazed how nice this place is. This is a beautiful resort, conveniently positioned across from the shops and restaurants but also right on the patrolled beach. All of the areas are spectacular with beautiful pools flowing across the hotel. The food was great also, but i really liked the rooms. The beds are extremely comfy and the rooms are clean and spacious. I would highly recommend this hotel to anyone who is planning a trip to the Gold Coast!

Room Tip: Downstairs room have access to the shallow pool but higher level provides with a better view.
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  • Stayed: November 2013, travelled on business
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1  Thank lil_ruski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 13 November 2013

Lil……thank you for your very special review and photos. Your description of “absolutely stunning” and your recommendation of our resort made us feel so proud, and we hope you will come back for a leisure stay sometime soon. Many thanks from all of us here at Sheraton Mirage…Mark

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Reviewed 7 November 2013

I stayed here for a conference. I must admit, I didn't know what to expect. However, as soon as I walked in, I was impressed. Check in was a breeze, my room was ready and I could check in early. Room was big, bathrooom big and clean. Beds were probably most comfortable hotel beds I've ever encountered.
Hotel has got a nice swimming pool, and is also right on the beach, it's a fantastic location.
Staff were great, food also.
I was that impressed with this hotel that I'll be bringing my family here for family holiday. Can't wait!

Room Tip: Ocean view rooms obviously have nicer views than ordinary ones.
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  • Stayed: November 2013, travelled on business
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1  Thank eaglehaslanded72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 14 November 2013

Dear Reviewer

We are delighted you enjoyed your recent conference stay, and that you will return for a family holiday. We’re looking forward to that, and for a family stay are pleased to advise that we have interconnecting accommodation available in both Ocean category (level 2 ocean view) and Ocean Premium (level 3 ocean view).

For the moment….many thanks for taking the time to share your impressions of this initial stay, and for choosing to write your first TripAdvisor review on Sheraton Mirage.

Warmly
Mark

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Reviewed 7 November 2013

My husband and I recently spent a long weekend at the Sheraton Mirage. The purpose of our trip was truly just to relax, no theme parks, shopping etc, and we were certainly able to achieve this thanks to the great service from the moment we arrived and the wonderful atmosphere of this newly renovated hotel. The high ceilings and glass windows provide amazing views from the communal areas, and make you feel as though you are almost on the beach despite being indoors. There is a lot of lovely detail in the furnishings and decorations as well. The location is exceptional and nice to be in such a quiet area of the beach. Breakfast buffet did not disappoint. The one and only small qualm we had was that the meals at the Pool Bar seemed quite overpriced and were not the best in terms of options or quality. Other than that, highly, highly, highly recommend!

  • Stayed: November 2013, travelled as a couple
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Thank BethanyA889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 14 November 2013

Hi Bethany

Thank you for choosing Sheraton Mirage for your Melbourne Cup Long Weekend getaway. We were delighted to have you and your husband with us to relax and rejuvenate, and so pleased our beautiful resort provided the ambience to ensure a restful break.

We are grateful also for your comments regarding our Oasis Pool Bar menu, which I am sharing with our Executive Chef and our Manager, Food & Beverage, and apologise for the lapse in our usual high level of food quality and presentation.

Hoping we have the pleasure of welcoming you both on a return stay when you are next planning a long weekend away. For the moment we thank for taking the time to share your experience via this wonderful review.

Warmest wishes
Mark

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Reviewed 6 November 2013

This is an outstanding hotel. It has recently been refurbished and from the moment you enter the beautiful foyer, it is impressive. We stayed in a standard garden view room which was tastefully decorated. The king bed was very comfortable and the room had all the extras associated with a luxury hotel, such as robes, slippers, good quality toiletries etc. The staff were very pleasant and helpful. The buffet breakfast was very good, with a wide variety of options, including freshly cooked eggs on request. The hotel is very well placed opposite the Marina Mirage shopping centre. This complex has some good quality restaurants for lunch or dinner. The hotel is also on the beach and there is a pleasant walk parallel to the beach towards the breakwater. We thoroughly enjoyed staying there and would return.

  • Stayed: October 2013, travelled as a couple
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Thank MrgS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 13 November 2013

Dear Contributor

We all enjoyed your five star review, and are delighted this stay was such an enjoyable one. Thank you for choosing Sheraton Mirage, and for taking the time to share your positive experience via this TripAdvisor review.

Please do come back and see us again…..soon.

Warmest regards
Mark

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Reviewed 6 November 2013

We recently stayed for a conference. Staff were very helpful and friendly. Room was ok - very clean. Bed comfortable. No screens on opening windows so can't leave them open because of bugs - what a waste. Couldn't even have curtains open because other rooms looked into ours. Had view of palm trees - wouldn't even know you were near a beach except for when you come in through reception. Drinks ridiculously priced in the bar. Breakfast spectacular. Had days where bathroom goodies weren't replenished or replaced. (ie shampoo etc). Concierge and wait staff very good.

Room Tip: Ask for/pay for a room that has beach/ocean views - then you can have your window open to the crashi...
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  • Stayed: November 2013, travelled on business
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Thank mumwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 11 November 2013

Dear Recent Guest

Thank you for taking the time to post a review on your recent conference visit to Sheraton Mirage, sharing your thoughts and insights on your stay.

Whilst pleased to read your positive comments on our Concierge and F&B Service teams, we apologise for the inconsistent room servicing you encountered. It’s disappointing you did not receive the usual high level of service and attention to detail extended by our Housekeeping team, and your experience has been followed up with our Executive Housekeeper.

We hope we will have pleasure of welcoming you back when your travels next bring you back to the East Coast. For the moment….many thanks again for staying with us, and for your review.

With warm regards
Mark

PS For ocean view accommodation I highly recommend our premium accommodation – Ocean Premium Rooms (level 3 ocean views with spa), or Ocean Rooms (level 2). Both feature views out to the Pacific Ocean.

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range: £164 - £476 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Gold Coast 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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