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“Fabulous”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 1 June 2014

Fantastic venue for any occasion. Rooms are large, clean and comfortable.staff are friendly and attentive. Breakfast buffet is very good, pick of menu is omelette made to order. dinner buffet is quite good as well, however some items are relatively tasteless...
A big thank you to Victor and staff at Pearls bar who helped make our day really special. Banquet / cocktail food was lovely!

Room Tip: Request an ocean view room on level 2 or 3. Go to buffet early if you are not fond of crowds.
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  • Stayed: May 2014, travelled as a couple
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Thank U2Sisters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 6 June 2014

Hi U2Sisters

Victor and his colleagues in Pearls were delighted to read your review of your May stay and event here at Sheraton Mirage, and as a team we all appreciated your five star rating.

We are grateful also for your gift of feedback regarding our dinner buffet; if you could spare the time to provide more detail please reach out via 5577 0000, and ask for our Sous Chef, Dennis, as he would value your insights.

The support local residents such as yourselves have extended to our resort since our opening is truly valued. Looking forward to welcoming you back sometime soon.

Warmly
Mark

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1,018 - 1,024 of 1,585 reviews

Reviewed 28 May 2014

Lovely renovation, stunning pool. Good conference space and light filled meeting rooms. My room was far from reception, if I was on holidays I wouldn't mind too much, but when you are in and out of meetings it is abit far, we should have allowed more time for the breaks. Shame with the renovation of the bathroom they didn't add an exhaust fan as it got very steamy which made it hard to put on makeup. Overall a nice stay in a beautiful location

  • Stayed: May 2014, travelled on business
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1  Thank Zickyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 6 June 2014

Hi Zickyboo

Thank you for reviewing your May conference stay. We are grateful for the time you have taken to share your insights, and are glad that overall you liked the changes which renewal has brought to our beautiful resort.

Your feedback regarding your bathroom is also appreciated, and we’re sorry for the issues you encountered in that regard. Despite that, we hope you will return when you are next travelling to the Gold Coast.

Warmest wishes
Mark

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Reviewed 28 May 2014

We stayed at the Sheraton Mirage Main Beach recently and I must say I was impressed with the hotel - still a 5 Star beauty after all these years. The room was spacious and well appointed and the pool area is fabulous. The staff were friendly and very helpful.

  • Stayed: May 2014, travelled on business
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Thank HelenSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 3 June 2014

Dear Helen

Thank you for returning to our beautifully renewed resort, and for taking the time to share your experience via this TripAdvisor review.

I’m delighted you enjoyed the experience, and especially the service of our associates who are always so eager to please.

We hope you will return when you are next visiting the amazing Gold Coast.

With warm regards
Mark

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Reviewed 27 May 2014

My friend and I were hoping to stay further south on the coast but nothing was available due to the Blues Festival. We opted to try a "mystery" hotel booking and how lucky we were! The Sheraton is tucked away from the hustle and bustle yet allows easy access to anywhere you'd want to go on the Gold Coast. If you are after a relaxing break, you could park your car in the underground car park and leave it there for your entire stay! The resort pools are lovely and immaculately maintained, the beach is directly opposite, the restaurants and bars provide excellent service, and all staff are professional and friendly. There are shops and restaurants across the road and Seaworld only minutes away. Our room was exactly what we wanted, large and very comfortable, with two big, cosy beds. A great place to stay!

  • Stayed: May 2014, travelled with friends
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Thank Helengrace56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 2 June 2014

Dear Helen

It was great to have you and your friend with us when you travelled to the Coast last month.

We’re delighted you found our resort such a great place to stay, and so perfectly located, and hope you will return for another visit when you are next heading our way.

For the moment…a big thank you from all of us here for your lovely review.

Mark and the Sheraton Mirage Team

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Reviewed 26 May 2014

My husband and I took our 9mnth old baby with us we were celebrating my birthday and our wedding anniversary, we had our room upgraded and was given champagne and chocolates for this occasion, it was a wonderful stay the staff from the cool valet guys, the great team at the front desk, the awesome kitchen staff, to the cleaning crew, they were all bending over backwards to make our stay memorable. Beautiful surrounds and luxurious rooms we stayed in the studio spa room which over looked the pool and had a great view of the beach, the food was excellent we dined at the terraces buffet for dinner and breakfast if you love seafood the terraces buffet had it all, go up as many times as you want, my husband ate his weight in oysters. We are definitely going back again on our next holiday. I would highly recommend staying here.

  • Stayed: May 2014, travelled with family
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1  Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 2 June 2014

Hi Cheryl

Thank you for posting your first Trip Advisor review on your very enjoyable Sheraton Mirage celebration stay last month.

We were proud to read your positive comments, as we love to surprise and delight our guests who honour us by celebrating their special occasion at our beautiful resort.

Many thanks again for your review, and your recommendation. Looking forward to welcoming you back for another memorable stay, hopefully sometime soon!

Warmest wishes
Mark

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Reviewed 26 May 2014

The Sheraton is at Main Beach so is a short drive or bus or taxi trip away from the noise and bustle of the Gold Coast. Nothing is too much trouble for the staff at this hotel. We pretty well utilised all of their services with valet, reception, tours & dining. All deserve a positive mention together with the unseen room and grounds staff whom we never seen but our room was immaculate upon our return every day and the pool and grounds inviting.

Room Tip: We had a room overlooking the garden but a lagoon room would be nice next time - costs a bit more th...
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  • Stayed: May 2014, travelled with friends
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Thank loriterritory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 28 May 2014

Dear Lori

Thank you for the time you have taken to review your recent stay here at Sheraton Mirage. Be assured your lovely post is being shared with all associates, and our landscaping contractors, so they will know first-hand of your admiration and appreciation of their dedication and commitment in presenting so beautifully all areas of our resort.

We hope to have the pleasure of welcoming you back on a return stay when you are next travelling our way.

Warmest wishes
Mark

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Reviewed 25 May 2014

This spot is away from the main surfers paradise areas, which is good or bad depending on what you'd like to do with your time. I was there for a conference which was nicely executed from start to finish. Rooms were clean, staff were friendly, the catering was consistently good.

I believe they've renovated this place quite recently - it's been here for a while but all the fittings and surrounds were up to date and nicely maintained. The pool wasn't busy at all, and a great size, and the beach is right there if you feel like getting sand where you don't want sand...

Recommended.

Stayed: May 2014, travelled on business
Thank glinkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 28 May 2014

Dear Glinkot

We appreciate your recommendation and review of your recent conference stay; and you are right, our resort has undergone a $26m renewal in recent years, and this continues with the imminent upgrade of our Oasis Pool area.

It is very good of you to share your experience via this TripAdvisor review, and we look forward to your return. Perhaps on a leisure visit next time?

Warmest regards
Mark

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range: £153 - £487 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Gold Coast 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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