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“The Penultimate In Luxury, Style And Location”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 1 July 2014

There is nowhere as luxurious as the Sheraton on the Gold Coast. From the rooms that have lagoons and the historic ducks outside or the villas that edge the beach this is the best place to stay on The Gold Coast. You will think sitting on the absolute beachfront that you have died and gone to heaven or at least entered a frame of The Summer Of 42 movie. The staff are so proud to work there they will make your stay a delight. Drench yourself in Dune, dress in a trifle of clothing you have bought from the Mirage. Kaftans and gold sandals are de rigeur. A wisp of a bathing suit, a tan and a beatific smile are all that are necessary. The food is 5 star, the bars are ready for you with a cocktail and a little paper umbrella. Treat yourself, indulge, you will want to return again and again. Go in the heat of Summer, go home brown as a berry and oozing good health and relaxation. You will be the envy of all your friends

  • Stayed: October 2013, travelled with family
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1  Thank Janayzette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 4 July 2014

Hi Janayzette

We all loved your review on your family stay in October. In fact…we were all quite overwhelmed!

Thank you very much for so perfectly describing our beautiful resort and a Mirage experience with your wonderfully descriptive words.

Please come back and see us again….soon.

Warm wishes
Mark

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1,073 - 1,079 of 1,656 reviews

Reviewed 30 June 2014

You could not get a better location on the Gold Coast. The Sheraton Mirage Resort and Spa is right on the beach with a magnificent pool and beautiful water lagoons right around the hotel. You feel like you are in a different world. We have been here twice now and never been disappointed. The views, the rooms and breakfast are all awesome. The staff are friendly and very polite. A great place to get away from it all. Main Beach is a great location with lots of restaurants at the Marina Mirage and Tedder Ave. Sea World is walking distance. Look forward to going back again.

  • Stayed: June 2014, travelled as a couple
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2  Thank surfingtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 4 July 2014

Dear surfingtoday

Thank you for returning to Sheraton Mirage…and thank you for your wonderfully positive review.

The time you have taken to share your insights and experience are appreciated by us all, and we are delighted you so enjoy our beautiful resort, and our perfect location.

Looking forward to the pleasure of welcoming you on your 3rd stay when you are next looking for a beachside getaway.

Warmly
Mark

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Reviewed 28 June 2014

The Sheraton group once again impresses. While this hotel may be away from the main beaches and shopping of Surfers, it is an oasis all it's own. Seaworld is just up the road and the hotel is surrounded by a massive lagoon pool and waterways with the beach at the rear of the resort. The staff also do an excellent job of keeping the hotel sparkling and are always ready to help or offer advice. I was here on conference but will be back with my wife. The Marina is just opposite with a shopping centre and plenty of bars and cafés. My room was on the ground floor which I think I prefer as you could gain access to the gardens from your room and the surrounding area is nice and quiet. The buffet was well prepared, the common areas are spacious and the rooms large and comfortable with 2 queen beds and spacious bathrooms with all amenities expected from a 5 star resort. The only issue I had was the free wifi which was only available for 1 device at a time and slow at 512K. Faster wifi (4Mbit, 3 devices) is available for a fee, but I think it should be included, but this issue is not unique to Sheraton Mirage. Highly recommended.

Room Tip: I would suggest a ground floor room in the North Wing to access the gardens
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  • Stayed: June 2014, travelled on business
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1  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 30 June 2014

Dear bayres

Thank you for taking the time to review in detail your recent conference stay here at Sheraton Mirage.

We appreciate you sharing your experience, and are proud and delighted you so enjoyed our beautiful resort.

Looking forward to welcoming you and your wife….and hoping that will be sooner rather than later!

With warm regards
Mark

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Reviewed 28 June 2014

First impression - wow ... Great views of the ocean and impressive lobby. I am spg gold and was upgraded to spa room ( booked mirage rm). The view to the ocean from our room is great and we loved how spacious the room really was. Thank you to the lovely staff who checked us in - she was lovely and polite. The free bottles of water was delivered to our room which was a nice touch along with a welcome letter. The amenities provided in the room was adequate but little disappointed that the lotion had expired( jan 2014). The carpet had seen better days but there is a certain charm in this establishment. I typed this in our lovely room and looking forward to a seafood dinner later across the hotel. Overall a well managed hotel with good staff ( it's the people that make the stay a little special).

Room Tip: Those facing the beach are the choice rooms
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  • Stayed: June 2014, travelled with family
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1  Thank jt089089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 30 June 2014

Hi JT

We’re delighted you and your family enjoyed your Sheraton Mirage stay during your recent visit to Australia.

It was a pleasure to have you with us, and we appreciate the time you have taken to share your insights and experience. I am especially grateful for your lovely comments regarding our wonderful associates; they are indeed our resort’s greatest asset and I agree totally – it is the people who make the difference and we are so fortunate to have a team who genuinely enjoy welcoming and looking after our guests in an effort to make every stay special.

Many thanks again for choosing our beautiful resort, and for your review.

Warmly
Mark

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Reviewed 25 June 2014

Myself and the wife consider this our special place.
The service = fantastic
The rooms = gorgeous and clean
The pool = magical (yes....even in the Queensland winter!)
The dinner and breakfast = absolutely sensational and delicious.

We frequently stay at this hotel and I have written a number of reviews. Let me tell you the good part though.........I have noticed plenty of changes in staff during our visits (obviously due to low and hi seasons and required numbers etc) but let me tell you something........they all get trained well and are fantastic. Thanks again for another great visit.

See you soon!

Stayed: June 2014, travelled as a couple
Thank Nathaen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 30 June 2014

Dear Nathaen

It was wonderful to have you both with us for another very special occasion stay. Thank you for your amazing support, and for taking the time – again – to post so positively on your experience.

We all value and so appreciate your loyalty to our resort, and look forward to seeing you soon too!

Warmest wishes
Mark and the Sheraton Mirage Team

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Reviewed 21 June 2014 via mobile

While the room was fairly nice, the bed was average and it took twenty minutes to walk from the lobby to the room. Seriously just thinking about it makes me tired. The room had no balcony or veranda which I guess was okay since the window gave us a view of pretty much nothing. The whole place is non smoking. Even outside. A bottle of water from the mini bar cost six dollars. Be prepared to have to respond to fifty staff who all say good morning on the long trek to and from the room.

Stayed: June 2014
1  Thank Annas2561778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 27 June 2014

Dear Annas

Thank you for sharing your thoughts on our resort via this Trip Advisor review.

We appreciate that, and are sorry you found the resort layout a little too expansive for your liking. Your comments regarding access to your accommodation were actually quite surprising, as even the most distant room would usually take no more than five minutes or so to access from the Lobby, no matter which route was utilised.

Many thanks again for your review Annas, and for choosing to stay with us here at Sheraton Mirage.

Warmest regards
Mark

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Reviewed 18 June 2014

This is the 2nd time I have visited Sheraton Mirage and still as great as ever! Especially in Winter!
The staff, rooms were definitely up to standard!
My partner surprised me with a weekend away, and proposed to me, definitely a great surprise in a great hotel.

The main pool was down for maintenance, but the buffet is still great.

(I've even mentioned this to his manager & the employee as well) - Shout out to Nathan the apprentice chef who was in the Omlete Station on Saturday 14th. He was well accommodating, polite and very friendly. He is very bubbly and definitely a great guy.

Room Tip: Ocean view would be great, but all rooms are definitely great
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  • Stayed: June 2014, travelled as a couple
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Thank lovinloli7890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 25 June 2014

Dear lozrar

Thank you so much for returning for what turned out to be a most auspicious occasion.

We are very happy you had another lovely visit, and are especially grateful for your feedback regarding Nathan which has been shared with this member of our Kitchen Brigade so he will know first-hand of your very public praise of his exceptional efforts.

Our team looks forward to welcoming you again; for the moment, all the best to you both, and many thanks for your continuing support and the time you have taken to share your experience.

Warmly
Mark

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Main Beach
Price Range: £157 - £427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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