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“Looks fantastic, but the overall experience was lacking and overpriced.”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 8 July 2014

The hotel certainly has a wow factor - the lobby overlooking the pools is fab, although it seemed a waste that most of them were 'just for show' and not to swim in!
Our room was comfortable, spacious and clean, it was all going so well ...until... we were hungry... we were seated for dinner in a freezing cold part of the restaurant, and after ordering a main each from the al la carte menu we were left waiting for over an hour for food to arrive. When it did it was very underwhelming. Given I was there to run in the half marathon the next morning I ordered the carb loading wholemeal pasta dish. It was just wholemeal pasta, tomato, a bit of chilli and olives, and not that much of it. The presentation was terrible, not what you would expect for a $28 pasta dish. We put this down to a busy evening in the restaurant...
The next day we tried the pool bar... again, it was pretty hard to flag down anyone to take our order, and the food took a while. Ok it was still the weekend, and still busy...
So, Monday - the hotel has got noticeably quieter, the pool area is half empty - surely, a ham & cheese toasted sandwich wouldn't take that long? wrong. Another 3/4 hr wait, for a $21 sandwich with some very average coleslaw. I started to get the feeling maybe it was a deliberate strategy to make you wait so long for your food that when you finally get it you're too hungry to complain and have to wolf it down anyway...
Overall it was a shame that the food service let down an otherwise pretty good experience, but this made it an average experience for a high price tag, so I would not return, I'll try somewhere else next time.

Room Tip: If you do stay here for the marathon weekend, they run an excellent boat service straight across to...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Natsplash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 13 July 2014

Dear Nat

Thank you for the time you have taken to post a TripAdvisor review on your stay over the Gold Coast Marathon Weekend, and for the time you took to speak with our Executive Assistant Manager, Peter Elakis, when he made contact with you on Friday.

We all regret your Sheraton Mirage experience was marred by unacceptable service lapses at Terraces and Oasis, and extend once again our sincere apologies.

Your indication regarding a return stay is noted and respected; if however you would consider giving us another chance in the future I can assure you your dining experiences on that occasion would be memorable – for all the right reasons!

Nat, we all hope you had an enjoyable and successful run in the Half Marathon, and thank you again for choosing Sheraton Mirage, and for your gift of feedback.

With warm regards
Mark

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1,044 - 1,050 of 1,633 reviews

Reviewed 8 July 2014

Really enjoyed our one nighter here. The rooms are lovely and well appointed. The bathroom is HUGE! It was my birthday so as a surprise they put a birthday cake in my room with a birthday message on it. Walking along the beach was beautiful the next morning. We had a buffet breakfast and it was one of the best buffet's we have been to, heaps of variety with food.

Room Tip: Pick a room that's facing the pool or ocean it's well worth the upgrade.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Teegsy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 14 July 2014

Hi Teegsy

Our team was pleased and proud to read your lovely review, and we’re delighted you so enjoyed your Birthday celebration stay.

Looking forward to welcoming you both back to our beautiful resort when you are next heading down the coast for a beachside break.

With warm regards
Mark

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Reviewed 8 July 2014

Beautiful resort, extends to the beach. Friendly staff. Good deals. We stayed 2 nights & didn't require room service for short stay & were given $15 voucher to spend at resort for food/beverages. Wonderful buffet breakfast with a delightful discount! Close shops. Would certainly return.

Room Tip: Room spacious on third floor overlooking tennis courts & very quiet.
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  • Stayed: June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Knightley2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 14 July 2014

Dear Jan

Thank you for sharing so positively your experience here at Sheraton Mirage last month.

We are very pleased your mini break was such a relaxing getaway, and look forward to the pleasure of welcoming you back…hopefully sometime soon!

Warmest regards
Mark

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Reviewed 7 July 2014

Very nice luxury hotel. Came here for our honeymoon during the last week of May.

Staff: Exceptional. Friendly and great service. Thy also left a nice bottle of champagne with a note from the manager to congratulate us on our honeymoon.

Room: Ocean view suite. Clean. Comfortable beds. Spacious.

Breakfast: Amazing. We opted for the free breakfast since I was a platinum member. Best decision! The breakfast was really good and it was what we looked forward to every day.

Seafood Dinner Buffet: Really good. Lots of seafood.

Parking: Lots of room unless it was on a weekend due to conventions or weddings.

Location: Driving distance to Surfers Paradise. Too bad they did not have shuttle service to there.

Pool: Our timing was poor because their main pool was getting remodeled. The management did notify me of the remodeling when I booked the hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank RYN101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 11 July 2014

Dear RYN101

We were delighted to have you both with us during your Honeymoon trip to Australia, and so pleased to know that this was such an enjoyable stay. And our Chef Ewald and his kitchen brigade were proud to read that you loved your Terraces Breakfasts (and Dinners)!

Our team looks forward to the opportunity of welcoming you on a return stay if your travels bring you back to Australia in the future.

For the moment, we thank you once again for choosing Sheraton Mirage for the Gold Coast sector of your immensely special trip, and for your loyalty to Starwood which is appreciated by us all.

With warm regards
Mark

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Reviewed 5 July 2014

We have been visiting the superb Sheraton Gold Coast annually for the last 8 years. The management and staff are what makes this hotel the ultimate holiday experience.The hotel facilities are fantastic and the location is close to all local attractions. We look forward to being spoilt by our wonderful Sheraton family in 118 sleeps.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Shellseagles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 11 July 2014

Hi Shellseagles

All of our team were thrilled to see your review come up on TripAdvisor, and it made us feel very proud to read your special comments. Thank you!

Your exceptional support is so appreciated, and we too can’t wait for your next stay.

Warmest wishes
Mark and the
Sheraton Mirage Team

PS We’re counting too…….

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Reviewed 2 July 2014 via mobile

Wow! This is a beautiful hotel. We picked up a Wot Deal for $199/night and stayed 2 nights after our wedding. We were upgraded to VIP's and were given a beautiful chocolate plate and bottle of champagne on arrival to our room with a lovely note from the manager. The man who checked us in was so helpful! I wish I'd gotten his name.
We were on level 2 which was fantastic as we didn't hear a single soul! The beds are SO comfy, my husband wanted to steal it lol we both had fantastic sleeps on both nights. The silky quilt cover is beautiful. We had the buffet breakfast in the Terraces restaurant and it was amazing. Such great service, lots to choose from and everything looked clean, delicious and fresh. Eggs bene - omg yum! The late checkout til 12pm is fantastic too!
Cocktails are pricey ($18) at the pool but delicious and LOVED the swim up bar and table service. I've stayed in a lot of hotels all over the world and the Sheraton by FAR impressed me the most. Thank you for making my perfect wedding topped off with a perfect weekend getaway!

Stayed: June 2014, travelled as a couple
3  Thank Charlies_mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 9 July 2014

Dear Charlies Mrs

We were honoured and delighted you chose to stay with us during this very special time in your lives, and were so pleased to know from your wonderful review just how much you enjoyed our beautiful resort. Thank you for taking the time to share your experience, and for choosing Sheraton Mirage as your first TripAdvisor review!

Our team joins me in wishing you both much happiness and fulfilment in your lives together, and we hope to see you back here again sometime soon.

Warmly
Mark

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Reviewed 1 July 2014

There is nowhere as luxurious as the Sheraton on the Gold Coast. From the rooms that have lagoons and the historic ducks outside or the villas that edge the beach this is the best place to stay on The Gold Coast. You will think sitting on the absolute beachfront that you have died and gone to heaven or at least entered a frame of The Summer Of 42 movie. The staff are so proud to work there they will make your stay a delight. Drench yourself in Dune, dress in a trifle of clothing you have bought from the Mirage. Kaftans and gold sandals are de rigeur. A wisp of a bathing suit, a tan and a beatific smile are all that are necessary. The food is 5 star, the bars are ready for you with a cocktail and a little paper umbrella. Treat yourself, indulge, you will want to return again and again. Go in the heat of Summer, go home brown as a berry and oozing good health and relaxation. You will be the envy of all your friends

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janayzette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded 4 July 2014

Hi Janayzette

We all loved your review on your family stay in October. In fact…we were all quite overwhelmed!

Thank you very much for so perfectly describing our beautiful resort and a Mirage experience with your wonderfully descriptive words.

Please come back and see us again….soon.

Warm wishes
Mark

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Main Beach
Price Range: £162 - £511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, getaroom.com, LateRooms, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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