The hotel certainly has a wow factor - the lobby overlooking the pools is fab, although it seemed a waste that most of them were 'just for show' and not to swim in!
Our room was comfortable, spacious and clean, it was all going so well ...until... we were hungry... we were seated for dinner in a freezing cold part of the restaurant, and after ordering a main each from the al la carte menu we were left waiting for over an hour for food to arrive. When it did it was very underwhelming. Given I was there to run in the half marathon the next morning I ordered the carb loading wholemeal pasta dish. It was just wholemeal pasta, tomato, a bit of chilli and olives, and not that much of it. The presentation was terrible, not what you would expect for a $28 pasta dish. We put this down to a busy evening in the restaurant...
The next day we tried the pool bar... again, it was pretty hard to flag down anyone to take our order, and the food took a while. Ok it was still the weekend, and still busy...
So, Monday - the hotel has got noticeably quieter, the pool area is half empty - surely, a ham & cheese toasted sandwich wouldn't take that long? wrong. Another 3/4 hr wait, for a $21 sandwich with some very average coleslaw. I started to get the feeling maybe it was a deliberate strategy to make you wait so long for your food that when you finally get it you're too hungry to complain and have to wolf it down anyway...
Overall it was a shame that the food service let down an otherwise pretty good experience, but this made it an average experience for a high price tag, so I would not return, I'll try somewhere else next time.
- Official Description (provided by the hotel):
- Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more less
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- Also Known As:
- Sheraton Mirage Resort And Spa
- Sheraton Mirage Hotel Main Beach
- Sheraton Main Beach
- Main Beach Sheraton
- Sheraton Grand Mirage Resort, Gold Coast Australia