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“Fantastic stay”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fantastic stay”
5 of 5 bubbles Reviewed 18 August 2014 via mobile

Just returned from a fantastic stay at this resort. Had not been here for many years and it was even better than I remembered. We stayed on the second floor and had a wonderful view of the pool and the beach beyond. We could open the windows which was such a nice touch. The room was large and had everything we needed for a lovely stay. We did not want to leave. Tried the seafood buffet which was fabulous. The breakfast buffet was also delicious and a fantastic start to a wonderful day at this amazing resort. The beach is also lovely and the pool is lovely and warm and you are able to swim all year round. Delicious cocktails too. We had a fantastic time and will be back.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 22 August 2014
Dear Deb

Thank you for returning after an absence of some time, and for posting such a wonderful review on your stay earlier this month.

We really enjoyed the photos you shared as well, and especially the first one looking out to the ocean through the resort – those colours and that vista is exquisite.

Looking forward to welcoming you both back when you are next looking for a beachfront getaway.

With warm regards
Mark
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1,431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (469)
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Buderim
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

We stayed here for a conference recently and the facilities were very good. The food provided at the conference and the buffet breakfast were all lovely. You couldn't really fault anything at this hotel other than it was a bit of a hike to our room, with no lift access, so we had to drag our bags down stairs to get to our room. Would love to be able to stay a little longer next time and enjoy the beachfront position and lovely pool.

Room Tip: A room overlooking the pool would be nice. Our room was on the road side and didn't have any ou...
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MadventuresBuderim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 19 August 2014
Dear Amex Traveller

It was good to have you conferencing with us recently, and very kind of you to take the time to post a TripAdvisor review sharing your insights and (mostly) positive experience.

We’re very sorry you were not made aware that we do have lift access to all accommodation, and especially for the inconvenience this caused when getting to your room. That was certainly not a good way to start your stay. Apologies.

Looking forward to your return….hopefully sometime soon.

With warm regards
Mark
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Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

I love staying in the Sheraton Mirage Resort. It such a fabulous experience! I have been back time and time again over the past six years for both conferences and holidaying.
The staff are simply amazing ~ offer fantastic service, are friendly and knowledgeable. They always remember me . I feel like I am going home to old friends . There is such a relaxed environment.
The minute I walk into the foyer and see the beautiful view of the magnificent lagoon, pool stretching out to the ocean and sky, I take a deep breath~ so relaxing. It is superb. The ocean view rooms are incredible. You can open the large windows to experience the sea air. At nightime , as you drift off to sleep, you can listen to the waves, as they wash against the beach.
The recent refurbishments are excellent.
I have stayed in most of the room types offered. The rooms are great. The beds are ultra-comfortable. I have had many memorable stays in this resort. I will continue enjoy the resort for many years to come.

Room Tip: There are many aspects for you to choose from. Rooms overlook the ocean, others the lagoons, or pool...
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank sally w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 19 August 2014
Dear sallyw

Thank you for returning to us once again, and for your generous and very positive review on your most recent stay.

We felt proud to read your lovely comments, and look forward to being of service for many more years to come.

Many thanks again for sharing your insights on our beautiful resort, and for your long and loyal support.

Warmest wishes
Mark and the
Sheraton Mirage Team
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brisbane
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

We have just returned from a one night stay at The Sheraton Mirage & can't rate it high enough... Yes there was a little noise heard when people walked past the room but nothing to complain about.

Room was immaculate, view was great NE facing looking over the gardens & seeing a glimpse of the ocean. (Room 220) It was my birthday & the management had left a bottle of Sparkling in the room to enjoy during our stay, which we enjoyed before dinner. We must visit the mirage more often as this was a very relaxing stay.

Room Tip: Our room was fantastic, North East & facing Pacific Mirage
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank worldtraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 18 August 2014
Dear worldtraveller2

We love spoiling our celebrating guests, and are delighted you enjoyed your celebration and our beautiful resort, and look forward to your return….hopefully soon!

Thank you for your lovely review, and for choosing Sheraton Mirage for this special occasion.

Warmly
Mark
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Sydney
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

I spent a lot of time travelling for work and I sometimes I seek a relaxing location to spend my down time while away. It has been a few years since I stayed at a Starwood property and even more since my last visit to the Mirage so I decided to spend 2 nights here prior to work meetings on the Monday. It is beautiful. First night in a Lagoon View room, second night in a Lagoon Terrace room. The rooms weer clean, fresh, bright and well maintained. The terrace room opened to a small deck with table and chairs right on the edge of the pool/lagoon. The upstairs view room had huge opening windows that allowed the ocean air to flow freely into the room. The colours and design brought the beachside ambience into the rooms a the gardens and pool area were an oasis in the excitement of all that is Surfers Paradise. The hotel was quiet, despite a wedding and corporate function (if only we could educate parents not to let their children run screaming through the hallways...), staff were all friendly pleasant polite and smiling.

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank airlinesimulation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 18 August 2014
Dear Frank

Thank you for returning to us recently with your friends.

We appreciate the time you have taken to share your thoughts and insights after an absence of some years, and are delighted you enjoyed the friendly service of our associates, and also the changes which renewal has bought to our beautiful resort.

Hoping to see you back here again sometime soon!

Warmest regards
Mark
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St Heliers;Auckland
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

This hotel is quite overpriced for what you get. Fortunately I am here on a conference but I have to be honest that I wouldn't return as a guest. The location is lovely and the general facilities are nice but there is nothing outstanding. The rooms are tired and dated and it's extremely frustrating to hear the noise of guests and doors slamming day and night.

It's not that the resort is really bad it's just not amazing value for money given what you get. Meals are fine and the service is fine, it's simply not at the level of other resorts I have visit such as Westin's on Conrad's which are similar price range.

Room Tip: I was in room 1084. There were other conferences and weddings at the venue so I found this side nois...
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Juanita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 18 August 2014
Dear Weeta

We are grateful for the time you have taken to to post a review with your thoughts on your recent conference stay.

At the same time we sincerely regret you were disturbed by other guests coming and going, and also that you felt our rooms were tired and dated. Your comments on your accommodation were especially concerning as all hotel accommodation did undergo renovation just under two years ago.

Notwithstanding that it was our pleasure to have you with us, and we thank again for your review.

With warm wishes
Mark
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Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We returned to this resort for a two night stay recently and were again impressed by the level of personalised service that we received. From check-in to check-out, the staff could not do enough for us. We were visiting an ill family member which the staff found out about on check-in and then remembered to enquire on check-out as to the well being of the person we were visiting and offered to make any last minute bookings in future, should the need arise.

The resort is an older property, however has had a modern refurb and the lobby and surrounding areas are very relaxing and spacious. The guest rooms are large and private.
The main restaurant is enjoyable and provides good quality food and the pool area is very inviting (although too cold to swim at this time of year).

We look forward to returning again soon.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank hld01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, 15 August 2014
Dear hld01

Your recommendation and review is very much appreciated, as is your choice to return to our beautiful resort for your recent visit to the Coast. We do hope your family member is doing better now.

Looking forward to seeing you back here before too long; and please do let us know when we can next assist as we are always very pleased to be of service.

Warm regards
Mark
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia

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