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“20th Anniversary”
Review of Sea World Resort

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Sea World Resort
Ranked #2 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed 4 June 2013

We stayed in this hotel on our honeymoon night twenty years ago and LOVED it. We decided to return to celebrate our twentieth anniversary. We had booked for two nights which entitled us to entry into the theme parks. Unfortunately they failed to inform us that because of the public holiday one of the days we were unable to visit any parks. My husband had also organized for chocolates and champagne on arrival, unfortunately we had to call reception to ask for them to be brought up. We also had room service knock on our door and ask if we wanted the room made up. Discretion seemed a little lacking and all in all it was not the professional service we experienced twenty years ago. I guess if you were a family with young children it would be acceptable but if it is for a romantic getaway, forget it. All in all quite disappointing.

  • Stayed: April 2013, travelled as a couple
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Thank Jenni N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 17 June 2013

Dear Jenni N,
Thank you for your comments. It is very disappointing to hear that we failed to deliver your Anniversary champagne on time. I would like to thank you for choosing Sea World Resort & Water Park to celebrate your 20th Anniversary and hope we get the opportunity to make up for this oversight on a future visit.

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4,026 - 4,032 of 4,485 reviews

Reviewed 1 June 2013

We stayed 7 days, 6 days through a deal that came with theme park tickets (unlimited entry throughout stay) and we added an extra night. We were happy with the room layout which had two comfy double beds and all the standard amenities you would expect to find in a hotel room. They provide lots of towels which is great. Our room was on the bayside with direct access to the pool. Location wise the resort is in a beautiful location near the water and has gorgeous grounds. Staff are warm, friendly and accommodating. The hotel gym has modern equipment and is a good sized gym if you want to exercise while away. Overall we enjoyed our stay, our son loved Seaworld and did not want to leave. It really is the perfect place for kids with direct access to Seaworld with lots of things for them to see and do each day. Food is a little expensive but very good quality and generous portion sizes. We look forward to returning to Seaworld next year.

Room Tip: May was a little cool so come earlier or late in the year. Hire a car to get around public transpor...
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  • Stayed: May 2013, travelled with family
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1  Thank lucy_1972Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 17 June 2013

Dear lucy_1972Auckland,
It is great to hear how much you enjoyed your time with us at the Resort. When you return might I suggest that you look at our meal deal prices. We offer a special rate to in house guests which includes Breakfast and Dinner from $59.99 per person. Children are free under 4 and pay just $1 per year of age from 5 years in our Shoreline Restaurant.

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Reviewed 30 May 2013

This resort packages your total GC experience extremely well - with their theme park family of Sea World, Movie World, Wet n Wild, Paradise Country plus the spectacular Australian Outback show - plus great resort pool, numerous waterslides and high climbing/ropes activities; jetski etc options and 100 metres to surf beach. Refurbished rooms are contemporary design and the Presidential rooms are heavenly with awesome Broadwater views - highly recommend paying that extra if you can. Buffet breakfast has all you would desire. Always a queue for the coffee/tea machine plus if previous person had coffee and you are having tea, the coffee remnants drip into the tea water. Themed buffet dinners - particularly seafood nights - are good value. Japanese restaurant Hatsuhana is very good with quality genuine Japanese nationals chefs and Japanese service staff and manager = excellent service. All the staff friendly, helpful and proactive. Complimentary hotel only guests access to special morning dolphin show prior to Sea World theme park opening provides a unique experience. As did also the visit to the resort by Sea World characters in the mornings providing photo opportunities. Highly recommend this resort for families but also for couples especially if staying in the Presidential suites.

  • Stayed: January 2013, travelled with family
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Thank OZHotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 17 June 2013

Dear OzHotelier,
Thank you for your feedback. It is great to hear how much you enjoyed staying with us, particularly how much you liked our Presidential Suites. Please be assured that I will also share your comments with our team in Hatsuhana, our Japanese Restaurant.
Apologies about the wait for the coffee machine. I will see what we can do to alleviate guests waiting during busy periods.

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Reviewed 29 May 2013

I really enjoyed my stay here. The rooms where the standard hotel room, clean and had everything I needed. My room was at the back of the complex so it was very quiet, although it could get noisy in the mornings as people left and pulled their suitcases along the paving outside the rooms. The staff were great and always helpful. The menu selections gave you a choice of price range and I found the servings generous. This place is geared up for kids and I would certainly come back with the grandchildren but possibly not for an adult only stay. One thing to note is that if you want to use the local bus service you need to walk about half a Km up the road.

Room Tip: If you are travelling with kids get a poolside room. If you want to sleep in get a room as far away...
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  • Stayed: August 2012, travelled on business
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Thank BrandiOtago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 17 June 2013

Dear BrandiOtago,
Thanks for your comments. It is good to hear that you enjoyed your stay with us. We hope to welcome you back in the future.

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Reviewed 29 May 2013

Great newly refurbished rooms! New modern facilities, great service. I would highly recommend a stay here at their resort. Free entry to seaworld for all that stay in the hotel. Sponge Bon square pants water park,within the hotel is great fun for the whole family.

Room Tip: Try get a room near the pools, as you will have to walk a longer way.
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  • Stayed: January 2013, travelled with family
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Thank BabeeVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 30 May 2013

Dear BabeeVee,
We are pleased to hear how much your family enjoyed our SpongeBob Splashbash. It is very popular during the day and also at night when it comes alive for the Lightshow. Please note that
not all guests have automatic entry to Sea World. It just depends which package you book.

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Reviewed 29 May 2013

It was a value deal since they offered entry at a lower price to seaworld and another themepark for the days that we stayed. The resort upgraded our room to deluxe but it was not much bigger. The rooms were a little old but it was clean. The staff were friendly and very helpful.

  • Stayed: May 2013, travelled with family
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Thank deen76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 30 May 2013

Dear deen76,
It is great to hear that our staff were friendly and very helpful. We hope you enjoyed our facilities and everything the Gold Coast has to offer.

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Reviewed 28 May 2013

We stayed here on one of the cheap cudo deals but upgraded to a larger (queen deluxe?) rooms. I was glad we upgraded as although it was bigger, it certainly wasn't huge and I wouldn't want my kids to be much older than they are (5 & 7) to be sharing all together.

The room was great though, 2 queen beds, a rollaway and a small couch and desk with patio area leading out on to grass. Housekeeping were fantastic, arrived at the same time every day (usually when we were out) and refilled with lots of towels every day.

Walls are VERY THIN though. We could hear very clearly the kids next door playing loud video games past 10pm...and their parents arguing!

It was great being so close to seaworld, we could just come and go as we pleased and as we had a sick kid we did need to come back regularly. The pool area with all the nick jr play equipment was a big hit with the kids and I was impressed to see lifeguards on duty even at quiet times.

LOVED the Japanese restaurant. The teppanyaki chef was amazingly talented and we went back twice. Shorelines though was very meh. One meal there was enough!

Had a facial at the spa, which was nice but very much a token in house spa. It was nice for once not to have the therapist try to sell me loads of skin care stuff though.

We bussed it to movie world one day which was great. One thing that would have been great would be an adhoc shuttle to surfers or fishermans wharf to pick up some dinner when you have had enough of the resort offerings.

Overall a great stay. Thank you.

Room Tip: if there are more than two of you, definitely upgrade to one of the larger rooms
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  • Stayed: May 2013, travelled with family
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Thank donuts74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this reviewResponded 30 May 2013

Dear Donuts74,
Thank you for your comments. You have some valid points which I will share with the team. It is good to hear that overall you had a good stay.

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Additional Information about Sea World Resort

Address: Sea World Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Main Beach
#2 Luxury Hotel in Main Beach
#4 Romantic Hotel in Main Beach
Price Range: £132 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sea World Resort 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
Take your family on a journey of discovery and adventure at the award-winning Sea World Resort. There's so much to explore including an aquatic adventure playground, cuddles with your favourite Nickelodeon characters including the awesome new Teenage Mutant Ninja Turtles, and a fun filled Kid's Club. Go on a behind the scenes sneak peek of a dolphin training session with Sea World Resort's exclusive Dolphin Discovery Presentation, free when you stay two nights or more. It's a wonderful experience the kids will never forget. Then join everyone's favourite sponge and his nautical friends in your own underwater adventure at the amazing 'SpongeBob SplashBash' aquatic adventure zone. Your kids will adore the bright and colourful water-play areas themed around SpongeBob SquarePants, Patrick, and Squidward, plus a few jellyfish of course. And just try and keep the kids away from the spectacular nightly light show at the musical water fountain. Home to four restaurants and two bar areas, you'll never have to leave the comfort of the Resort. Dine on at the Shoreline Restaurant and experience an amazing new menu that features live interactive cooking, and enjoy delicious Japanese cuisine at Hatsuhana, all family friendly of course. Plus, spoil the kids with an evening in the Resort's newly upgraded Kids' Club with specially designed Nickelodeon activities and programs that they'll love. Sea World Resort is perfect for your family with direct monorail access to Sea World and family friendly service all with Gold Coast beaches and famous theme parks on your doorstep, not to mention free WIFI around the entire hotel and free in-room broadband. The Resort also offers a host of seasonal water sports, plus massage, beauty and a gym. What will you discover today at Sea World Resort, the heart of fun and adventure? ... more   less 
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Also Known As:
Sea World Hotel Main Beach
Nara Resort Sea World
Sea World Main Beach
Sea World Resort Australia/Gold Coast

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