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“Great place for kids”
Review of Sea World Resort

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Sea World Resort
Ranked #2 of 5 Hotels in Main Beach
Certificate of Excellence
Burleigh Heads, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place for kids”
Reviewed 6 October 2013

I visited SeaWorld Resort a few weeks ago, the rooms were pleasant, the pool area is great. The kids club fantastic, I was lucky enough to get a special & looked again to go for a night in the school holidays wow nearly $400 for one night, we already have VIP passes so we are only interested in the resort not entry to seaworld. Would definitely go again if reasonable price. We very much enjoyed our afternoon by the pool.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacquiS38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (997)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2013 via mobile

I visited Sea World Resort with my wife and five year old daughter. The good: My daughter loved the Sponge Bob water park and the character meet and greets. Easy access to the park. Excellent and extremely friendly staff. The not so good: the rooms are much like cheap motel rooms, very small. No toaster, no microwave. No free shuttle to other parks or to town. Very expensive buffet dinner. Not within walking distance of anywhere and transfers so expensive it made more sense to hire a car. Overall, unless you have a voucher to make this hotel reasonable, stay elsewhere.

Stayed September 2013, travelled with family
Helpful?
1 Thank Rob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2013

I just read a previous review about tired staff and couldn't agree more. The reception here is essentially unpleasant and the atmosphere is not one I want my children around when they are on a special family holiday. I didn't hear a kind word said to any child, including my own, by anyone here - or in Sea World itself. I should say I did not hear anyone be unpleasant to a child but it was like they do not exist. There is no sharing of their joy at being on an exciting holiday, no look and smile - no warmth of any kind. The whole atmosphere of the place is of staff overworked and treating visitors like they are a chore to be around so that when making an enquiry you get the "you-are-the-thousandth-person-to-ask-the-question-today-and-you-should-know-the-answer-by-now" kind of answer. This atmosphere does not help to allay the responses of stressed out parents who are frequently heard snapping at children to behave themselves, which just adds to the dismal atmosphere. There are lots of young people working here who could easily be encouraged to show fun and interact with the kids but senior staff are generally sour-faced and often heard speaking in a condescending manner to them. Management need to take a leaf out of the book of overseas theme parks where cheerful staff are mandatory and from management down to visitors the joy becomes infectious and everyone has a holiday. The general atmosphere was the most stand-out thing for me but there were other annoyances such as the long wait for food to be delivered as the restaurant was booked out every night and the bath that had to be filled by the shower head as the taps didn't work. I might have said something but there's nobody around who cares...

Room Tip: The 'Garden wing' could also be called 'The Carpark wing'
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 3 October 2013 via mobile

This was our second trip to Seaworld Resort, this time we took friends with us. We went on a Cudo voucher again and this is simply the best value. The staff were fantastic especially Carole in the Lobby bar. Our rooms were very comfortable and well serviced. The hotel is clean and has some great areas for kids. We didn't eat in the buffet this time so I can't comment but the Lobby food was great. The beds are really comfortable and we ordered breakfast every morning and it was delivered on time and fresh. We were able to access the park from the resort. The public transport in Main Beach is fantastic - there is a walk from the hotel to the roundabout at the entrance to the park (800m) - from which the 715 or the 750 will get you most places you want to go. I love the Gold Coast, Main Beach and Sea World Resort. Thanks to the staff for making our stay amazing and we will definitely be back

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2013

This is our 2nd family trip to Sea World Resort and we had a blast!!
The entertainment park is simply awesome. We loved the Pirate Castaway Bay!
Hotel and facilities excellent.
Room was freshly refurbished and very comfortable.
Restaurants fantastic variety and choice.
Staff was very courteous and ready to assist.
We are looking forward coming back for more fun at Sea World Resort!!
Best regards,
Djumic Family

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jindabyne, Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2013

My sister, Nephew (3Yrs) and I stayed here one night a couple months ago on our VIP park passes. We received a good discount on a room and free buffet breakfast, which was amazing! the room was large and clean and on the ground floor opening onto a lawn. The place is getting a little old but the service was great. Really enjoyed it as a family orientated place.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leesa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this review, 27 September 2013
Dear Leesa R,
Thanks for your comments, we are pleased that you had a good stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 September 2013

Stayed here for a wedding for 2 nights. Upon arriving, door to balcony could not be opened and needed maintenance, room was very hot. Water pressure in shower was very weak. Food service was terrible. Made to wait 50 minutes for toast in coffee shop when only 3 other tables occupied at breakfast time. Also was made to wait 90 minutes for 2 pizzas previous night. Eating options quite expensive with such a poor quality of food and service. The resort is mostly for kids, therefore very noisy early in the mornings, children running up corridors at 6am both days. Don't expect to get a sleep in if you're tired.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keepingupwitht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this review, 27 September 2013
Dear keepingupwitht,
It is disappointing to hear about the problems you encountered during your stay. Please be assured that the length of delay in food delivery is not the usual level of service provided to our guests at our Resort. Please accept my apologies and be assured that I will share this with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea World Resort

Property: Sea World Resort
Address: Sea World Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Main Beach
#2 Luxury Hotel in Main Beach
#4 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sea World Resort 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
Take your family on a journey of discovery and adventure at the award-winning Sea World Resort. There's so much to explore including an aquatic adventure playground, cuddles with your favourite Nickelodeon characters including the awesome new Teenage Mutant Ninja Turtles, and a fun filled Kid's Club. Go on a behind the scenes sneak peek of a dolphin training session with Sea World Resort's exclusive Dolphin Discovery Presentation, free when you stay two nights or more. It's a wonderful experience the kids will never forget. Then join everyone's favourite sponge and his nautical friends in your own underwater adventure at the amazing 'SpongeBob SplashBash' aquatic adventure zone. Your kids will adore the bright and colourful water-play areas themed around SpongeBob SquarePants, Patrick, and Squidward, plus a few jellyfish of course. And just try and keep the kids away from the spectacular nightly light show at the musical water fountain. Home to four restaurants and two bar areas, you'll never have to leave the comfort of the Resort. Dine on at the Shoreline Restaurant and experience an amazing new menu that features live interactive cooking, and enjoy delicious Japanese cuisine at Hatsuhana, all family friendly of course. Plus, spoil the kids with an evening in the Resort's newly upgraded Kids' Club with specially designed Nickelodeon activities and programs that they'll love. Sea World Resort is perfect for your family with direct monorail access to Sea World and family friendly service all with Gold Coast beaches and famous theme parks on your doorstep, not to mention free WIFI around the entire hotel and free in-room broadband. The Resort also offers a host of seasonal water sports, plus massage, beauty and a gym. What will you discover today at Sea World Resort, the heart of fun and adventure? ... more   less 
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Also Known As:
Sea World Hotel Main Beach
Nara Resort Sea World
Sea World Main Beach
Sea World Resort Australia/Gold Coast

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