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“Exceeded Expectation”
Review of Sea World Resort

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Sea World Resort
Ranked #2 of 5 Hotels in Main Beach
Certificate of Excellence
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceeded Expectation”
Reviewed 13 October 2013

We chose Sea World through a grab one deal, we looked at the reviews, and lowered our expectations before arrival, We were very satisfied, we stayed on the bottom floor, which was great easy access for the kids to the pool and evening adult time sitting in the closed waterfall cafe, while the kids slept. Defiantly geared up for children, the staff were great and friendly, We only had one meal in house, as Surfers has so much to offer, Sea world resort was satisfactory and what we expected.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelvin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sea_World_Resort, General Manager at Sea World Resort, responded to this review, 22 October 2013
Dear Kelvin A,
Thank you for this post, this highlights the reason why I encourage people to understand that the comments they read are peoples personal opinions which can be positive along with negative. We do believe we have a wonderful, friendly Resort here and the majority of our feedback from all avenues is usually very positive. We do listen to our guests as this is how we continue to improve our overall guest experience, it is encouraging to hear that you came with an open mind and thank you also for sharing this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,256 reviews from our community

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English first
Sydney, Australia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 October 2013

Great location which makes access to Seaworld a breeze, the doplhin preentation is a must if interested in the meet and greet with the dolphin book early as these go quick. Room nothing to talk about pretty standard considering it caters for families you would expect the rooms to be a bit bigger. But all in all a great experience for the family.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andres V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 October 2013

don't know what to review about as there is nothing of the positive to review! stay in level 1 of the resort.... the room smells the moment we open the door toilet was dirty... nothing of a comfy feel to the rm at all... lucky they was we are back late for the 2 nights we are there... don even want to stay a moment longer sometimes..... if not for the whale watching package we might not want to stay there!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RnRkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2013

The first time we stayed in the Gold Coast of Australia's Sea World Resort was about 10 years ago with our older child and, frankly, not much seems to have changed in the intervening years. Having said that, we got exactly what we were expecting and our son enjoyed staying in a place that is geared towards young children.

Unlike other reviewers, with only one exception, we thought that the staff throughout the resort were great! On the evening that we stayed in to eat at the (overpriced) seafood buffet, our server kindly agreed to get me a takeaway cup so that I could take my tea out to watch the resort's "Splash Bash" after dinner. As well, our room was kept spotless by the cleaning staff, with a daily service, throughout our stay.

Some tips for taking full advantage of the resort would include: invest in a loyalty card if you are going to eat at the weekend seafood buffet (it virtually pays itself off in a single trip); reserve a photo shoot at the pre-park opening dolphin session, if you want to ensure that your child actually gets to play with the dolphins; shop around for the best deals, we booked through a website called otel.com and saved a lot of money compared to the room prices advertised by the resort itself; bring a portable DVD player and your own DVDs. Oh, and it wouldn't hurt to familiarise yourself with a few Sponge Bob Squarepants songs before your arrival.

Be forewarned that the resort's food and beverages, as well as the in-room pay for view movies, are expensive -- even with kids only being charged at a $1 per year of age for buffet breakfasts and dinners.

Finally, bear in mind that the resort is designed for families with YOUNG children. It is ideal for couples who would like to put their kids into the evening kids club, or whose youngsters still benefit from an afternoon nap (given it's proximity to the Sea World theme park). For teenagers and anyone older, there are probably better options of places to stay on the Gold Coast.

Room Tip: Shop around as you can find sites with room prices lower than those offered directly by the resort.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3passports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 October 2013

We as a group of 4 families had a 5 nights stay in this hotel in 4 separate rooms and all agreed that we experienced the most unprofessional and substandard hotel stay.

There is absolutely NOTHING in this hotel that matches world standard except its price! Its staff are arrogant and lazy. Its place is outdated and dirty. Its facilities are extremely "down to earth".

As soon as we entered the hotel lobby, we immediately felt "what a minimalism design", it probably hasn't been renovated for over 50 years. To check in, we had to queue up for over 20 minutes.

Then as soon as we entered the room, the feeling was "rooms are worse than any serviced apartment on the Gold Coast". Bath in my room is so dirty that small pieces of dirt are sitting in the bath welcoming us. During the whole stay, table tops or furnitures were never wiped so dust has built up to a thick layer by the time we checked out. When looking at the beds, the mattresses all slope in in the middle proving the senior age of these mattresses.

When I picked up our theme park tickets at the Adventure Centre, I queued up there for 30 minutes because there was only 1 staff servicing during this school holiday time.

There are many more occasions of wait in this hotel that I can't all list out. If you have too much time to kill, this would be your best choice.

Despite of the wait, the "wouldn't care less attitude" of the staff is another selling point of the hotel's. Throughout the stay, all the 16 of us agreed that we were not there to be served, we were there to BEG for service.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jenferlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2013

Lets start with the positive.....great play facilities in the pool area. Our daughter had a ball. And that's about it for the positives.

Let's talk about the negatives: The pool was freezing....and I mean icy cold. Would be great if you could at least take the chill off so the kids aren't shivering/freezing after 15 minutes of swimming.

Staff - never been so disgusted in my life! From the welcoming and then the ongoing service of staff at this resort the whole experience was appalling. Your staff are rude, unfriendly and seem totally uninterested in offering any kind of assistance. I heard a staff member grunt at a family as she walked away from them, your staff were rude to my family and barely cracked a smile at any child. We tried to get information about the kids club and your staff member ignored us. There was no information about anything in the rooms and to ask staff was a challenge. Seriously where is the Australian spirit? It isn't at this resort. A smile goes a long way and your staff should learn to smile...at least at the kids. The staff seem flustered and everything was too much trouble for them.

We had a refurbished room which was nice however it was not cleaned properly at all with cobwebs and spiders in the cupboard.

The water slide at the water park still wasn't working properly and kept breaking down. People were paying to enter the water park purely to use the slide and no one told them it had stopped working. I know one lady wanted to get her money back and I doubt very much that would've happened!

Entry into resort....easy for anyone. Anyone can walk in and use the pool area.

Take this resort and put it in another country I say. For a family resort, you have a lot to learn about children and families, customer service and just plain being nice!

Room Tip: Stay elsewhere!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travelmumlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2013

When we arrived, we were given the keys and due to the crowds, we did not ask too many questions about what was offered at the hotel i.e. restaurants etc since we assumed they would give it to us. They did not give it to us with the key, so we assumed that it would be waiting in the room. No information in the room.
When we walked into the room, we noticed a massive spider web on the door next to ours. It appeared that although our room was dusted, the room next door hadn't been in a while. Mold was discovered in the shower. The room, although it looked as though management did try to update the room a little, failed to finish all updates and therefor looked only half done. Couple this with the lack of cleaning, made a poor first impression. Half the women's toilets in the main floor were broken. The fire bell on the first floor must have had batteries that were beginning to lose their power because the beep from the fire alarms were going off every 5 minutes for the first morning we were there. The children wanted to go to arcade but were disappointed because literally half of the 10 machines were broken. The change machine was broken too so we had to go to the main desk to get change. I suggest that the hotel needs MORE maintenance workers to keep up with the building.
Due to the fact that no one told us that the information was on the TELEVISION (the kids grabbed the remote as soon as we walked into the door) we never knew ANYthing that was going on int he hotel. I must have called the front desk asking questions on which restaurants were open and at what times, prices and menu questions throughout our stay. We did not know that the information was on the TV until we were CHECKING OUT. We were lucky that there was a sign that said "dolphin presentation" and asked about that as well, otherwise we would have missed everything.
Needless to say, I felt like I was paying just to annoy everyone in the hotel asking questions about everything since we didn't get any information. Due to the lack of communication, and the maintenance, I will definitely stay ANYwhere else next time I visit Seaworld. There are hotels nearby that will offer a lot more for the same price.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leigh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sea World Resort

Property: Sea World Resort
Address: Sea World Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Main Beach
#2 Luxury Hotel in Main Beach
#4 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sea World Resort 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
Take your family on a journey of discovery and adventure at the award-winning Sea World Resort. There's so much to explore including an aquatic adventure playground, cuddles with your favourite Nickelodeon characters including the awesome new Teenage Mutant Ninja Turtles, and a fun filled Kid's Club. Go on a behind the scenes sneak peek of a dolphin training session with Sea World Resort's exclusive Dolphin Discovery Presentation, free when you stay two nights or more. It's a wonderful experience the kids will never forget. Then join everyone's favourite sponge and his nautical friends in your own underwater adventure at the amazing 'SpongeBob SplashBash' aquatic adventure zone. Your kids will adore the bright and colourful water-play areas themed around SpongeBob SquarePants, Patrick, and Squidward, plus a few jellyfish of course. And just try and keep the kids away from the spectacular nightly light show at the musical water fountain. Home to four restaurants and two bar areas, you'll never have to leave the comfort of the Resort. Dine on at the Shoreline Restaurant and experience an amazing new menu that features live interactive cooking, and enjoy delicious Japanese cuisine at Hatsuhana, all family friendly of course. Plus, spoil the kids with an evening in the Resort's newly upgraded Kids' Club with specially designed Nickelodeon activities and programs that they'll love. Sea World Resort is perfect for your family with direct monorail access to Sea World and family friendly service all with Gold Coast beaches and famous theme parks on your doorstep, not to mention free WIFI around the entire hotel and free in-room broadband. The Resort also offers a host of seasonal water sports, plus massage, beauty and a gym. What will you discover today at Sea World Resort, the heart of fun and adventure? ... more   less 
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Also Known As:
Sea World Hotel Main Beach
Nara Resort Sea World
Sea World Main Beach
Sea World Resort Australia/Gold Coast

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