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“Great for Families”
Review of Sea World Resort

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Sea World Resort
Ranked #2 of 5 Hotels in Main Beach
Certificate of Excellence
Sydney, Australia
Level Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great for Families”
Reviewed 23 June 2014

We stayed here after purchasing a great value Cudo voucher which included entry into Sea World, Movie World and Wet ‘n’ Wild. As two families, we had adjoining rooms, one of which had a small kitchenette which was perfect for storing and preparing our own breakfast, lunch and snack foods. We also ate our dinners outside of the resort, so cannot comment on any of the dining facilities. The Resort was fairly quiet during our visit so there was always plenty of parking for us and minimal noise from other guests. Our rooms were large enough, nicely decorated, clean and comfortably appointed. Staff were pleasant and helpful and the access to Sea World and being able to come and go during the day was very handy with the kids.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank meagsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (988)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Mooloolaba, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 June 2014

For our overnight stay a Friday, we decided to dine at the restaurant. We found a table in the lobby lounge & waited for approx 15minutes as there seemed to be table service but no-one came near us. On watching, my husband noticed that other customers were being served directly at the bar, so he went up too. After waiting for 10minutes at the bar, he was then told that it was table service only! by the barman, even though he had served several others who were not waiters. My husband returned to the table frustrated of course, only for us to wait another 20 minutes & still no table service. We decided to leave & head down to the Marina but before we left I went up to the bar & asked the why ?? I was then told my husband should not have been sent away & that I should see the Manager who was around the corner behind the bar on a break with another staff member. When I explained they said they would immediately attend to the situation & to please go back to our table, I did explain that we had already left our table & were going to the Marina. The Manger & the female staff member approached my husband & said they would like us to stay & offer us a free drink. As we were with our 10yr old daughter who had now been waiting for 45minutes for a pink lemonade, we stayed for her sake. My husband did complain to the Manager that it was very poor what had happened, we never saw him again after that as it was obvious he didn't handle conflict well. We were shown to a table & I was given a free drink & my husband's beer & my daughter's pink lemonade were charged to our room. We ordered our meals entrée, mains & dessert for our daughter, we also ordered a bottle of wine, which when bought to the table was not shown to us & just poured & popped into the ice bucket. We got part way through the bottle to discover it was the wrong one. We mentioned it to a passing waitress who then forgot to let our waitress know :( so again we were waiting. We then flagged down another waiter & told him (finally someone helpful) he said that this bottle was not even on the wine list & we should have never been served this one & went to get us a replacement. In the meantime the older blonde waitress who had forgotten us, walked by & I asked her had she forgotten & she said "no" but I was told to go on my break so I did. My husband & I just looked at one another in disbelief & could not be bothered to reply to such a poor customer service experience. This was supposed to be a special getaway for the three of us to celebrate Mother's Day & finally time to break away from our busy lives but left us deflated :(

Room Tip: We were on the top level which meant we had no noise above.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
6 Thank Annemaree R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

I couldn't have asked for a better family getaway with my family. We had so much fun. The staff were fantastic and very accommodating. There was always something to do. The Red Hot holiday deal made this getaway affordable for our family (2A3C). Thank you to everyone who made this a very special birthday for me.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TamaraAshman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

My family of four had a wonderful time from the time we arrive till we checked out.
Kids club was a highlight and the two young girls were fantastic and were a credit to the club.
We enjoyed our stay the rooms was ready on arrival, and added bonus. The park was fantastic and a good day was had by all. We took advantage of the red hot special. and could not of been happier.
Thank you

Kind regards

HannaH

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank HannahrWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kangaroo island
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 June 2014

Enjoyed every minute of ten nights here with our two children. Sure, don't stay here if you want an ultra modern, in the centre of the Gold Coast high rise and don't like the sight or sound of children.

Most staff were so helpful, rooms great, pool fabulous, food really good and value if you get a deal of any sort.

Kids entertainment a huge bonus, our children said they never wanted to leave.

Thanks so much Seaworld Resort, this was our second stay and we hope to return. Big thank you to Sue Tobias for making this stay possible.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kangaroomum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

great stay my grand daughters loved the water park at the resort. makes it even more special. very helpful staff. staying at the resort just makes it so much easier to visit seaworld and all the animals.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold coast
1 review
Reviewed 19 June 2014

Staff were absolutely wonderful. The food in the lobby lounge was very nice and reasonably priced. Did not try the other restaurants but the buffet dinner for our wedding reception was excellent. Rooms were very clean, comfortable and stylish. The first seemed recently renovated, though the second did not (still quite nice though). Overall a great wedding venue, and a very nice place to stay. Would highly recommend to anyone.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs_A_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sea World Resort

Property: Sea World Resort
Address: Sea World Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Main Beach
#2 Luxury Hotel in Main Beach
#4 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sea World Resort 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
Take your family on a journey of discovery and adventure at the award-winning Sea World Resort. There's so much to explore including an aquatic adventure playground, cuddles with your favourite Nickelodeon characters including the awesome new Teenage Mutant Ninja Turtles, and a fun filled Kid's Club. Go on a behind the scenes sneak peek of a dolphin training session with Sea World Resort's exclusive Dolphin Discovery Presentation, free when you stay two nights or more. It's a wonderful experience the kids will never forget. Then join everyone's favourite sponge and his nautical friends in your own underwater adventure at the amazing 'SpongeBob SplashBash' aquatic adventure zone. Your kids will adore the bright and colourful water-play areas themed around SpongeBob SquarePants, Patrick, and Squidward, plus a few jellyfish of course. And just try and keep the kids away from the spectacular nightly light show at the musical water fountain. Home to four restaurants and two bar areas, you'll never have to leave the comfort of the Resort. Dine on at the Shoreline Restaurant and experience an amazing new menu that features live interactive cooking, and enjoy delicious Japanese cuisine at Hatsuhana, all family friendly of course. Plus, spoil the kids with an evening in the Resort's newly upgraded Kids' Club with specially designed Nickelodeon activities and programs that they'll love. Sea World Resort is perfect for your family with direct monorail access to Sea World and family friendly service all with Gold Coast beaches and famous theme parks on your doorstep, not to mention free WIFI around the entire hotel and free in-room broadband. The Resort also offers a host of seasonal water sports, plus massage, beauty and a gym. What will you discover today at Sea World Resort, the heart of fun and adventure? ... more   less 
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Also Known As:
Sea World Hotel Main Beach
Nara Resort Sea World
Sea World Main Beach
Sea World Resort Australia/Gold Coast

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