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“Fantastic!! Must Do..”
Review of Mirage Boat Hire

Mirage Boat Hire
Launceston, Australia
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Fantastic!! Must Do..”
Reviewed 26 June 2014

On our recent trip to the Gold Coast we hired a boat from Mirage Boat Hire. Mark was fantastic!! He runs a very professional business, with more than enough information (and a few laughs) for any one to confidently take one of his boats out to view "How the other half live Lol" and the beautiful waterways. We also were able to hire some fishing rods, although we didn't have any luck with the fishing we still had a great time!! I would not hesitate to recommend Mirage Boat hire and will certainly be using them when we return. We had no issues with receiving our bond back as we returned the boat back in the same condition as it was when we received it!!! Thanks Mark for a wonderful experience!!! The Tassie Crew.

Visited June 2014
Helpful?
3 Thank Toni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
54 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“Great Aussie Experience !”
Reviewed 1 June 2014 via mobile

After reading comments from previous visitors, we were hesitant to book with Mirage boat hire, however I thought it would be fun, customer service is my passion, but our experience was totally different from what had been described before and this is why I really want to share It whith my group.
We went to the marina and query the terms and conditions, were told that a license was not required but water experience was a must and that a bond was required...nothing special , basically If we bring the boat back in the same condition , we get the refund which we did, no question asked !
Mark gave us all the tips and the do and don't on water , we couldn't stop laughing when we heard about visitors asking about brake pedal on the boat !
This was really fun. We took the boat to come up he river and discover all the great mansion and lifestyle of Gold Coast rich and famous. we had a wonderful day on the water.
At all time everyone was very professional with a wicked sense of humour but certainly no swearing.
As a tourist I will have no problem to send my friend to this company and will join in again.
As the chairman of the customer service committee for a large retail group I will share my experience with my team.
Thank you Mark and team !
And thank you to the previous review writer for giving me the curiosity of investigating bad customer service and finding genuine Fair Dinkum Aussie service !

Visited May 2014
Helpful?
2 Thank voyagevoyage40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coolangatta, Australia
Level Contributor
65 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
“Stay away”
Reviewed 25 May 2014

My wife and I had booked to hire a small boat for the day. My wife was inside while i waited outside with our friends and small children. My wife asked for further clarification of the 500 deposit when the lady said the propeller had to come back with out any scratches and showed her a recently damaged prop that had come back. my wife then proceeded to ask about any dangerous spots in the broadwater. Then the male owner came and just stated abusing my wife saying the booking is cancelled and they don't hire to anyone without boating experience or knowledge of the broadwater (as a tourist business id imagine this would be 90% of clientele) . My wife asked him to calm down and tried to reason with him. To this he just became more abusive. At this point i stepped into the office and lost it myself. The owner was just like any bully , a true coward when confronted by myself and not my wife. An absolute disgrace. has zero people skills and a bad reflection of the Coasts tourist operators on a whole. And all this in front of two small children.

Visited January 2014
Helpful?
19 Thank bob d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast Australia
Level Contributor
24 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“Rude and scary male owner!”
Reviewed 23 May 2014 via mobile

This owner got very abusive when i asked him to clarify what the $500 deposit entailed! I did not feel that they were clear about bringing the boat and propeller back with basically no scratches on it so i suggested we take photos before we left to show the condition that the boat and propeller were in before the hire! ( it was an old, wore boat!) He swore at me, a women, in front of my husband, and two 3 year old children that were in our party. He then cancelled the hire and told us to get out! We ended up using Duffy boat hire which is just a 2 min walk from Mirage boat hire and the owner was lovely, the boat was much nicer and we had a great day despite our horrible experience with this company! I would tell anyone to rethink using this mirage boat hire ever! The continual negative feedback on trip advisor should be enough to have the owner take a good look in the mirror and make changes from his end on how he chooses to treat paying customers or he will have none!

Helpful?
19 Thank Misssunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Five star service”
Reviewed 21 April 2014

I would like to thank Mark and our skipper Richard for a great day out on the water. With two small children with us we felt safe on our little adventure and all requests were met with positive responses. Highly recommended, we will be coming back again.
Tonya

Visited April 2014
Helpful?
2 Thank Tonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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