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Xanadu Holiday Resort
Certificate of Excellence
Reviewed 16 April 2013

I booked an executive room to stay in the night before my wedding and on my wedding night. My friends and I were so impressed with the decor of the apartment and the spaciousness! Also when I checked in the reception staff were so friendly and helpful( not only to myself & my friends, but my hair and makeup artists and my florist delivering flowers to my room), which contributed to the lovely stay. When my husband arrived the next day, he was blown away! He loved the appearance of the apartment as well as the great view of the beach from our balcony!

I would definitely recommend to stay here!

  • Stayed: April 2013
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Thank Jaz086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 29 April 2013

Hi Jaz, thank you for taking the time to write a review about your stay at Xanadu. It was an absolute pleasure to have you and your entourage to stay at Xanadu. I know the ladies behind the desk enjoyed seeing you having such a great time preparing for the wedding. Hopefully we'll see you again and who knows, you might be helping a good friend on her big day.
Thanks again for the lovely review.
Regards
Duncan Manderson

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584 - 590 of 655 reviews

Reviewed 9 April 2013

We had a lovely time at Xanadu in Main Beach. We had a 2 bedroom oceanview apartment and the view was great. The rooms were spacious and immaculate. Anne was very helpful at reception. The pools were lovely. Close to the beach. I would definately stay here again.

  • Stayed: March 2013, travelled with family
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1  Thank CarolD782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 27 April 2013

Hi Carol, thanks for the great review. Yes Anne is great asset on the front desk, all our guests enjoy her service very much. Xanadu is a very special holiday location and the location is ideal 'away from the crowds and close to the action'. We hope to see you return one day.
Thanks again.
Duncan Manderson
Manager.

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Reviewed 4 April 2013

Just had a wonderful stay at Xanadu in Main Beach. Location is just perfect, well located to the beach and Tedder Ave. Swimming pools indoor/outdoor were superb. Our room on the 14th floor in the North tower was just lovely, well sized for a family of 5. It was great to be able to hear the waves lapping up the shore. Ocean views from all living/bedrooms. Air-con worked a treat and beds were very comfortable.

Room Tip: Floor plans are on the web site (A/B/C). We stayed in the centre room of the North Tower. Plan B I...
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  • Stayed: April 2013, travelled with family
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Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 27 April 2013

Hi Tiffany C, thank you for taking time to write such a nice review. It's great to see you made the most of our facilities and enjoyed the amazing ocean views and calming sound of the sea. The resort is well set up for families and everyone can enjoy activities or kicking back and relaxing in the peace and quiet. Thanks again and we hope to see you again one day.
Regards
Duncan Manderson
Manager

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Reviewed 2 April 2013 via mobile

Spent quite a few hours researching places to stay for the Easter Sat and Sun nights. Almost all decent places were doubled or tripled because of Easter making it very unaffordable for the average family..... Then.... Bingo!
I found Xanadu and in a nutshell., we LOVED it!
Couldn't fault the room we were in., the view was amazing and loved falling asleep listening to the soothing lap of waves.
The staff were extremely helpful and friendly and went well past the call of duty when they helped print out our tickets for the footy game that night...
I am a very fussy traveller having stayed in hotels all over the world, but this little gem was perfect., no parking issues., quiet., private., clean., affordable .., the list goes on!
When visiting the Gold Coast., Stay here!!
You'll be glad you did...!
We can't wait to come again!!

  • Stayed: March 2013
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1  Thank kittyDarwinAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 12 April 2013

Hi KittyDarwin thank you for taking time out to review your stay at Xanadu recently.
We have been refurbishing our units since arriving last July and those units have proven to be very popular. Thank you for the international comparison, we are doing our best to stand out and be noticed. We enjoy the positive feedback and will definitely pass your comments onto the team.
Thanks again for the great review and we hope to see you back at Xanadu one day.
Regards
Duncan Manderson

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Reviewed 21 March 2013

I am unsure if I'm happy to share my experience as it might mean my next stay will be totally booked out. We are very discerning ( super super fussy ) guests and Xanadau main beach is our venue of choice. We have been coming here for 4 years and will continue to enjoy our holidays in blissful happiness in the future. XMB offers everything you could possibly want , close to the beach , indoor heated pool and spa, views , lovely kitchens and 2 bathrooms ...and tennis courts. And the most important for us ... quiet ! As a family , we know that no matter what the weather holds , we are going to have a great time !
I highly ( albeit reluctantly ) recommend xanadau main beach.

Room Tip: If you can afford it , definitely ask for superior . But all rooms have a great view. The middle apa...
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  • Stayed: March 2013, travelled with family
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Thank Melinda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 30 March 2013

Hi MelindaG thank you for your great review. It's nice to see our regular guests writing reviews and sharing experiences online. We'd love to see more regular guests doing the same.
The unit walls here are solid concrete which means you can't hear your neighbours, a rare feature these days. Very few resorts have all the facilities that you listed which makes Xanadu a very special place for our guests. Thanks again for reviewing Xanadu and we look forward to your next visit.
Regards
Duncan Manderson

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Reviewed 19 March 2013

To make a long story short first room was not clean to my standard when i'm paying good money for 4 nights and 5 days. Room was changed without hassle to then get told we have to move AGAIN because the owners were arriving within 2 days. All good 3rd room fine as was second but ok.No air-con even going in the room prior and after all these changes we were very hot to walk into another hot room. Following day went to book theme park entry tickets for sea world, movie world and wet n' wild rides in the lobby reception (as informed on checkin to do) to be told there internet was down..FANTASTIC another problem now and only day 2. The online ticket machine which they advertise in the apartment is also out of order..DOES ANYTHING WORK. Both spas that day also didn't work..mmmm..we continued to get tickets through a travel agent which gave us 1 hour delay..so far hotel stay was very poor. Hotel manager whom hard to believe is one getting around in shorts t-shirt and thongs tried to fix the issue with a bottle of wine..we don't drink wine ( not cheap house wine i don't ) then tried a free breakfast at some destination on the morning of departure. Should have offered that on a morning we were not leaving to be on the road before 9 with 1200km of travel ahead..Maybe i should be grateful...the pool had water in it !!!! NEVER AGAIN..stayed in many hotels...standford grande, hilton, crown all of them far better than your facility. Forgot to mention the lifts were always flooded with water from pool, it was always dangerous and slippery. Yeah the views were great but that had nothing to do with the resort..Found previous tennants earings on the carpet..Great cleaners

  • Stayed: March 2013, travelled with family
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2  Thank hsvfpv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 28 March 2013

I am sorry that you were not happy with your first apartment. In the rush to find you another apartment it was overlooked that the owner was arriving and couldn't be moved. I apologise for this mistake and I have spoken to the cleaners about their cleaning.
Regarding your other comments; we had not been notified of the internet outage so I apologise for the inconvenience with the purchase of your tickets. We would love to have been able to sell you theme park tickets. We don't leave the air conditioning running in our apartments as it doesn't suit everyone. The spa pools were in full working order and we are always happy to show guests how the buttons work. We aren't licensed so don't have a 'house wine', we have a quality NZ Sauv Blanc we provide in our packages. The breakfast was our final attempt to rebuild some good will but that too was rejected. We did try to make it up to you.
Once again we are sorry we couldn't make your stay a more pleasant one. We would like the opportunity to make it up to you if you decide to give us another chance.

Regards
Duncan Manderson
Manager

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Reviewed 12 March 2013 via mobile

We are a family of 4 that recently stayed at Xanadu. Our freshly renovated room was clean & fitted out with everything needed for a lovely stay. Hear the waves crashing as you read in bed, or look out to sea from any of the rooms. We enjoyed the indoor pool & spa & had a hit on the tennis court. Just over the road from the beach & walking distance to Tedder Ave & Surf life saving club. 2 mins to Sea World & Marina. Staff were helpful & friendly.
Highly recommend.

  • Stayed: March 2013
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Thank Yayholiday_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Manager at Xanadu Holiday Resort, responded to this reviewResponded 17 March 2013

Hi there Yayholiday, thank you for the great review and telling us what you enjoyed about staying at Xanadu. We love to see new reviews (especially the perfect scores) it means we are doing most thing riight. We hope you can stay with us again one day and don't forget to book direct to save and let us know your preferences.
Regards
Duncan Manderson
Resort Manager

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Additional Information about Xanadu Holiday Resort

Address: 59 Pacific St, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Speciality Lodging in Main Beach
Price Range: £103 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Xanadu Holiday Resort 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Xanadu Resort is a beachside highrise apartment resort located at the northern end of the Gold Coast. We have a wide selection of uniquely decorated and furnished very large one and two bedroom, two bathroom apartments (three per floor) - 140 square meters. Our resort facilities include swimming pools, tennis courts, sauna, spa pools, free car parking and free in-room WiFi. ... more   less 
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Also Known As:
Xanadu Holiday Hotel Main Beach
Xanadu Holiday Resort Australia/Gold Coast

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