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“10/10. Period.”

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Xanadu Holiday Resort
Certificate of Excellence
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“10/10. Period.”
Reviewed 2 March 2014 via mobile

staffs: friendly, grt sense of humour and ready to help

rooms: spacious, clean, all utilities available and modern

views: floor 21, excellent for the beach and looking towards marina mirage

hotel facilities: too many to use when you are on a short trip

verdict: best part of our trip was at xanadu and glad to say we have a home in gold coast

Stayed March 2014
Helpful?
1 Thank talish01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 7 March 2014
Hi Talish01, we loved your review thank you! I'm pleased we could deliver an apartment and resort that exceeded your expectations. Our units are large and clean and perfectly suited to a family beach holiday. It's very flattering to think we have your Gold Coast home here for your next visit.

Looking forward to seeing you again.

Regards
Duncan Manderson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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627 reviews from our community

Traveller rating
    494
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    7
    2
    1
See reviews for
381
119
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12
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2014 via mobile

We paid for a superior 2 bedroom apartment. Which on there website states guarantied high floor.. When we arrived we were put on level 11. I wasn't happy as the resort is 24 floors high.... We called reception and got a strong attitude from the lady at reception stressing that 11 was a high floor...I did not agree.. After arguing that we paid extra for a high floor... She eventually moved us to level 17.... It should never have got to this and it should have been a high floor from the beginning.... But overall the resort was good!!!! I would like to hear from management about this issue.....

Stayed February 2014
Helpful?
5 Thank draz2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 7 March 2014
Hi Draz2000, I'm sorry you didn't have the best start to your stay with us and the individual involved now has a better understanding of what you wanted on the day. There was some confusion with your special requests and the team did their best to meet everything you requested. Unfortunately they didn't realise the high floor was your most important priority. Our superior units are between level 10 and 24 to suit everyone's preferences. I'm glad to hear you got a high floor and a unit that suited you.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

We stayed for one week and loved it. Our apartment on the 21st floor of the north tower was clean, spacious and had an amazing view of the ocean. The grounds and facilities were well maintained and both pools were clean and never too busy. We also got to use the tennis courts and availability was never an issue. The staff at reception were incredibly helpful. Thanks for the stay, we will hopefully be back later this year.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 7 March 2014
Hi Kristy Czech, thanks for the fantastic review online and thank you for noticing the clean and we'll maintained facilities. We are very focused on those items and put a lot of effort into them. Cleaning is a big thing for us and we're all very passionate about it. Thank you for mentioning the staff service and attitude, they work hard to do everything they can.

Please book with us directly for your room preferences and best available rates.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2014 via mobile

We stayed for a week and loved it, didn't want to leave. Our superior room on the 21st floor of the north tower had an amazing view of the ocean and a huge balcony. The apartment was much bigger than I expected and the kitchen was well stocked for meal prep. We also used the on site BBQ which was great. Both pools were quiet and lovely to relax in and the grounds were immaculate.
We got married whilst staying there and had photos taken at the out door pool and on the grassed area. Anne at reception was incredibly helpful with finding a restaurant for our wedding dinner and other recommendations. Can't thank her enough! Will hopefully be back for our first anniversary.

Stayed February 2014
Helpful?
1 Thank Kuddlebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 5 March 2014
Hi Jenni L, thank you for the fantastic review which our whole team enjoyed reading and discussing how much they enjoyed having you and your family stay. You clearly had a lovely experience at Xanadu and we hope you get the opportunity to return.

Your review was the perfect reward for our effort, and please contact us directly for your preferential rates and personalised service next time.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 February 2014

Although the apartment was very nice there are a few things that Xanadu can work on.
1. No free beach towels or Pool towels - The resort doesn't supply any towels (unless you pay for it on top of room cost) for recreational use, you have to use the white bath towels supplied in room. Very inconvenient
2. The Wifi in room is very slow and does not cover the whole apartment (not even in living area). The router is in main bedroom and doesn't reach past it.
3. The superior rooms are not worth the extra 50 or so dollars a night - We booked a 2 bdrm superior apartment and were put only on the 11th floor out of a possible 24 floors. The site says "high" floor do not believe what it says. We were very disappointed and contacted reception to which they moved us to level 17, but this shouldn't have happened in the first instance as we paid for a superior room. Living and bedroom areas very nicely renovated, but they need to work on the bathrooms and balcony furniture.
4. Hard to open the door - Takes about 5 times to insert key and "jiggle" it to open the door, maybe need to upgrade to key cards?
5. On check in were questioned why we booked through a "an agent" (hotel club) and why we didn't book direct, obviously its price (~$70 a night price difference). This is the last thing you want to be explaining after a long journey.
6. Car Park swipe too difficult to reach on entry, usually have to get out of car to swipe in.

There are some good points:
1. Unobstructed views of the ocean are amazing
2. lifts are speedy
3. car park secure
4. Pools, gym and sauna are very nice
5. Grounds are maintained immaculately
6. Location was peaceful but close enough to surfers.

Overall an average stay with equal positives and negative.
If you would like to go on holiday in a self contained apartment, this is an ok place. Otherwise worth paying the same money for a 5* hotel, where everything will be included and serviced daily. Note that all apartments are individually owned and will vary in terms of decor etc. Save your money and don't book a superior room, i wish i didn't.

Room Tip: Not worth booking the superior room, as they will put you on a lower floor anyway, despite the websi...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mmddkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 1 March 2014
Hi mmddkk I'm sorry your Xanadu experience didn't meet your expectations and I hope we are able to make it up to you in the future.
We hope to offer beach towels in the future and with you feedback, our Superior units will be the first to receive them. Our Superior units are on various levels in the building and what makes them Superior is both their interior and ocean view.
Thank you for your other feedback items and we will be sure to have the lock serviced as a priority. You are the first person to mention the difficulty reaching the car park swipe. Had you advised us at the time we could have found an alternative solution for you.
With regards to your apartment, we would have 'downgraded' your booking to 'Ocean or Garden View' and refunded the difference, had you asked. We are very flexible and happy to help.
In general, I recommend communicating with the front desk if you are ever unhappy or find something that doesn't meet your expectations so we can help make your stay as enjoyable as possible. Most problems have simple solutions.
Thank you and best of luck with your future accommodation choices.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 February 2014 via mobile

My husband and I stayed for 2 nights here and absolutely loved it.
On check we were greeted by a genuinely friendly lady who got us on our way to our room on the 23rd floor in no time. We opened the door to our apartment and the view was absolutely breath taking, the open balcony and glass frontages allow you to view the beaches and city from every angle.
The apartment was really nice and comfortable and well set up to easily prep meals if you want.
Great indoor and outdoor pool with sauna which my husband loved but I found the indoor pool potently topped up with chlorine that the fumes were stinging my eyes before I even got in. That was my only complaint but the outdoor pool was good.
The location is awesome too, beach across the road, tedder Avenue just 5min wall away with lots of shops and places to eat and the marina just down the road. It's a much nicer relaxed feel and location then surfers main area as its less busy, no hoons, yet is got everything needed.
We didn't want to leave and even looked in to buying an apartment here.
Absolutely loved everything this place had to offer and can't wait to go back. Highly recommend.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vinquelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 28 February 2014
Hi Vinquelo, thanks for the fantastic review, we loved it! We do our best to make Xanadu as enjoyable as possible so you can relax and take some time out. Our central beach location and nearby cafés/restaurants makes Xanadu an ideal location for most people.
We have just listed a great holiday apartment for sale (in a very popular position), if you are interested in buying one please contact me on our main number, I'd be happy to help.
Thanks again for the great review, and we look forward to seeing you again soon

Regards
Duncan Manderson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 February 2014

We stayed for two weeks late Jan. Apartments very spacious. Modern decor, great appliances. Balcony views superb. Patrolled beaches 500m in either direction. Easy walk to Tedder Ave and Marina Mirage restaurants. It's quiet by the pool (just what we wanted). Don't stay here if you like big resorts and expect your kids to hang out with 50 others by the pool. This is a great place to stay and reconnect with your own family. Our third visit and will definitely be back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MachTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 28 February 2014
Hi MachTravels, thank you for the great review online, it's always rewarding to see our repeat guests returning and enjoying themselves. I agree with your statement about finding somewhere good to stay and enjoying time with your family - very important when on holiday. We really enjoy seeing our guests enjoying themselves, that's means we've done our job as best we can.

Look forward to seeing you again soon. Please contact me directly to get the best possible rate and room.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Xanadu Holiday Resort

Property: Xanadu Holiday Resort
Address: 59 Pacific Street, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Speciality Lodging in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Xanadu Holiday Resort 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Xanadu Resort is a beachside highrise apartment resort located at the northern end of the Gold Coast. We have a wide selection of uniquely decorated and furnished very large one and two bedroom two bathroom apartments (three per floor) - 140 square meters. Our resort facilities include swimming pools, tennis courts, sauna, spa pools, free car parking and free in-room WiFi. ... more   less 
Reservation Options:
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Also Known As:
Xanadu Holiday Hotel Main Beach
Xanadu Holiday Resort Australia/Gold Coast

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