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Xanadu Holiday Resort
Certificate of Excellence
Kilmore, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect”
Reviewed 3 April 2014

Stayed in March/April 14 and had a great holiday. Room was updated, nicely decorated, well stocked and clean. Having two bathrooms was a bonus and our unit had a walk-in robe. Location was fantastic - quick walk to Tedder Ave and across from the beach. Looking forward to coming back.

Room Tip: Worth paying extra for updated room. I prefer the North Tower as it is angled North East and would...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hudd0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 13 April 2014
Hi Hudd0, thank you for the great review of your stay with us. You stayed in one of our Superior apartments with the new and modern interior. All our apartments are two bedroom with two bathrooms and the East tower has the walk in robes.

Thanks again for the great review and we look forward to your return. Please contact us directly when making your travel plans.

Regards
Duncan Manderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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630 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Boulder, Colorado
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 March 2014

The apartment I stayed in was in the North Tower on the 22nd floor, and the unobstructed view of the ocean and beach from the huge balcony was spectacular. It would be a shame not to pay extra for the ocean view at the Xanadu. The apartment was clean, kitchen well stocked, and the washer and dryer worked well. I didn't try the spas, but the pool was very nice. Nearby Tedder Avenue has a wonderful mini mart and several good restaurants to choose from. The apartment was cleaned and towels and sheets changed once during my 8-day stay, but that was enough for me. Beach towels are available for a small fee. There is a free internet service…good enough for checking your emails or light browsing, but you will be frequently logged off and have to go through the slow process of logging in again. The fees for a faster and more reliable internet range, depending on the amount of hours or days you'll need. Thanks to Anne and the other receptionists (sorry, I should have gotten your names) for all their help. I will definitely be returning.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MtnLady49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 12 April 2014
Hi MtnLady49 thank you for posting such a flattering review of your stay with us. We are very fortunate to have nice big apartments and supportive unit owners who are happy to keep up with the maintenance and stocking of everything you need on holiday. We are always looking for ways to improve the apartments and we appreciate your feedback.

In the near future we hope to offer free unlimited high speed Internet to everyone. We hope to upgrade our Foxtel TV to include more channels and provide more in room amenities etc.

Your comments about the front desk and cleaning staff are very pleasing to read and I will ensure everyone is commended for their effort. Hospitality can be a very demanding business and good staff are worth their weight in gold.

Thanks again and we look forward to seeing you again soon.

Regards
Duncan Manderson.
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Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

After our first stay at Xanadu in April 2013 we have since returned to Xanadu every time we holiday at the Gold Coast. The Staff are extremely friendly and Service is fantastic and always happy to please. The beds and pillows are the comfiest we have experienced and we have travelled the world. The apartments have always been spotless and linen always clean and fresh.
The location is quiet and great for the family. Across the road from the beach and just a 5 minute walk to the Restaurants and Convenience Store on Tedder Avenue.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShazzaW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 12 April 2014
Hi ShazzaW1 thank you for the lovely review - especially from someone with your travel experience! Your comments about the front desk staff are very pleasing and thank you for acknowledging their efforts.

Our housekeeping team are very dedicated and really appreciate the positive comments and feedback from our guests, so thank you for mentioning their hard work. Our cleanliness is a top priority for Xanadu and everyone works hard to keep them as clean as possible.

Thanks again for your very positive review and we look forward to seeing you again soon.

Regards
Duncan Manderson.
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Melbourne, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

Stayed here outside of school holidays. View was awesome. Directly over the road from a great beach that is 4 min walk to Southport SLSC.
Staff were great and very understanding.
Walking distance to Tedder avenue which is a really nice local strip with many dining options. Tedder Ave has a quality mini mart, so stocking the fridge is easy and fast.
Room clean and good quality furniture, appliances and cookware.

We strongly recommend.

Room Tip: Ask for ocean view.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jabbruzzese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 12 April 2014
Hi Jabbruzzese thank you for the fantastic review of your stay with us. You are fortunate to be able to travel outside of the busy school holiday season which has some obvious benefits. I note that you took the opportunity to experience some of Main Beach's restaurants and services which is great to see.

Thank you for acknowledging our tireless staff, your appreciation is appreciated and I will ensure they are well rewarded.

I hope we are able to welcome you back to Xanadu in the future and please contact us directly when making your travel arrangements.

Regards
Duncan Manderson
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Essex
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 March 2014

We booked a one bedroom apartment with sea view, but were pleased when we were upgraded to a superior apartment upon arrival. I'm not sure what the difference was, but the apartment we had was absolutely huge. Massive lounge, dining room, kitchen, two balconies, bedroom with en suite, laundry room and walk in wardrobe. We had fantastic views all down the coast, we were on the 14th floor and had great views from this height.

The rooms do not get cleaned while you are there, which was fine for us as we only had 2 nights but if you are there for a week you have to request cleaning which I think is a slight problem with it being an apartment rather than hotel.

The apartments themselves are close to a road which has loads of really nice restaurants. It wasn't as close as I expected to Surfers paradise and you need to get a cab or bus, but this was probably my own fault for not looking where it was too much.

Receptionists were very helpful with booking trips and tickets to the parks. We had our own allocated underground parking space as well, which was very secure. The receptionists did recommend the Outback Spectacular but we found this to be a complete waste of money- might be ok for kids but the food was terrible and the show even worse.

Overall we were very pleased with our stay- it is very close to SeaWorld as well if you want to walk.

Room Tip: Pay for sea view- its worth it.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharChelmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 12 April 2014
Hi Charchelmo thank you for the flattering review of your stay at Xanadu. We sometimes upgrade guests for a variety of reasons and I'm glad to see you enjoyed the Superior apartment. The main difference between the two types of apartments is that the Superior apartments have been fully refurbished and are of a more modern interior finish.

With regards to cleaning, we service the apartments weekly. Our housekeepers would have cleaned and changed the linen in your apartment had you stayed more than 7 nights. We have additional housekeeping available for an extra fee.

It is fantastic to receive reviews like yours and it's especially pleasing to hear the team on the front counter provided you with the service you expected (shame about the AOS show).

We hope to see you again one day and please be sure to contact us directly for the best possible rates and apartment choices.

Regards
Duncan Manderson
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Christchurch, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2014

Booked this hotel based on reviews from tripadvisor. We were not disappointed, the apartment was superb, new carpet, great beds, fantastic views. There were five of us staying in the two bedroom apartment but we had plenty of room. Would be the biggest two bedroom I've booked. One bedroom had a single and double bed plus they threw in a roll away, the other a super king. Nice bathrooms, well equipped kitchen. Staff friendly and helpful.

Great location for seaworld, only 5 minutes up the road. The other theme parks are about 20mins away. Tedder ave cafes and bars only a 5min walk away and there's a 7/11 and subway almost next door.

Would stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJchc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 30 March 2014
Hi GJchc, thank you for posting such a positive and complimentary review of you stay with us.

We are lucky to have some of the largest two bedroom apartments on the Gold Coast, which makes them very comfortable for a big family having an extended holiday. We offer the same unit with one of the bedroom and bathrooms locked as a one bedroom apartment which makes them a huge one bedroom apartment.

Our location offers many advantages including the beach right across a quiet street and restaurants, cafes, clubs, stores and shops within walking distance as you described.

Thanks again for the fantastic review and we look forward to having you to stay again.

Regards
Duncan Manderson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 March 2014

Well what can I say, after reading decent reviews for this place it was the complete opposite to what we experienced.
We booked good money for a premium room which according to the advertising guaranteed a high level apartment which the kids were excited about however when we arrived we found that we ended up on the 11th level. We complained with the girls at reception who decided to argue stating that this is quite a high level apartment with beach views and mentioned there was nothing else available.
We persisted in requesting for a manager but we were told by reception he/she was off site and not available.
Clearly this is false advertising as far as I am concerned and we were disappointed that there was no offer of a refund/compensation and no real remorse when it came to our request.

There are 3 spas which 2 are cold. The hot spa is inside next to the indoor pool which could probably fit only 4 people max.

There was no beach towels available only the towels for showering in.

In the second room we found rust like stains on the sheet with what appeared to be dog hair. We complained about this the next morning and the sheets were changed. Again the Manager wasn't in when we requested him. Who runs this place? Does it actually get cleaned?

Lesson learnt, don't believe what you read and don't pay for premium rates as you will not get what you receive. It appears we are not the only one's who have experienced this as per previous reviews I have just read.
I have never complained on such a forum before however I thought this was warranted to let others aware before choosing to stay on the Gold Coast.

When we visit our family in QLD next time which we do a few times a year we will be sure to stay elsewhere.
Brad

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XanaduManager, Owner at Xanadu Holiday Resort, responded to this review, 28 March 2014
Hi Brad, I have tried to make contact with you but the information in your review has not given me enough detail to identify your reservation.

I first and foremost would like to apologise for the issues surrounding your apartment. I would be happy for you to contact me directly to provide more details on this so that I can follow up with your complaints. We pride ourselves on excellent customer service and a very high standard of housekeeping and regret in this instance it wasn't up to our usual standard.

I am sure the team advised you that I was not available at the time of your stay as I am away sometimes. If I was at property I assure you that I would have made myself available to meet with you and discuss these issues.

It is regrettable that you didn't have a holiday experience that met your expectations and I hope you will contact me to discuss this further.

Regards
Duncan Manderson
Xanadu Resort (owner manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Xanadu Holiday Resort

Property: Xanadu Holiday Resort
Address: 59 Pacific St, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Speciality Lodging in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Xanadu Holiday Resort 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Xanadu Resort is a beachside highrise apartment resort located at the northern end of the Gold Coast. We have a wide selection of uniquely decorated and furnished very large one and two bedroom two bathroom apartments (three per floor) - 140 square meters. Our resort facilities include swimming pools, tennis courts, sauna, spa pools, free car parking and free in-room WiFi. ... more   less 
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Also Known As:
Xanadu Holiday Hotel Main Beach
Xanadu Holiday Resort Australia/Gold Coast

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