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“Fantastic location, great facilities & superb value for money”

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Contessa Holiday Apartments
Ranked #5 of 5 Hotels in Main Beach
Certificate of Excellence
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic location, great facilities & superb value for money”
Reviewed 5 October 2011

We have stayed at a variety of properties at Main Beach over the last 15years. Contessa is the only place to which we have returned to stay again & again, in both 2 & 3 bedroom units. We have visited on at least 7 occasions & always found the accommodation to be clean, well-furnished, all with great views & well cared for by friendly staff. The facilities have always been well-maintained & we enjoy playing tennis & using both the indoor & outdoor pools, which we frequently find we have all to ourselves! The location could not be better, next to a quiet river but a quick stroll to the beach or a variety of restaurants on Tedder Avenue. Certainly the price cannot be beaten; we have found Contessa to be the "pick of the bunch" in Main Beach for value-for-money!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
    68
    50
    12
    4
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 September 2011

I booked a 3 bedroom apartment for a week. It comfortably accommodated 7 family members and the view from all rooms was excellent. The kids were running around in the apartment and having fun.The amenities in the rooms were standard and fairly well maintained. The spa was under renovation then but the indoor pool was good. It is only a walking distance to the beach and about a 5 min drive to the Sea World.

There is a secured underground car-park but didn't quite like the lift which seems threatening to break down each time we went onto it. Unfortunately, there were internet access in the apartment but there were paid wireless internet access in the lounge area on the ground floor.

Staff were friendly and helpful. Overall, Quiet enviroment and had a relaxing stay. Value for money.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendouree
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 August 2011

The 2B & 2bath room was better than the pictures on the website. Excellent views and location. Played tennis, swam in both pools, used the spa and gym and had great service from our hosts. Finally and website that accurately described the facility. Will stay there again -Worth every penny!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2011

The location of the Contessa is excellent. A block to the beach, walking distance to Tedder Avenue precinct and a short drive to Sea World. My 3 young kids enjoyed both the heated indoor pool and huge outdoor pool. The 3 bedroom apartment was excellent and well equiped with fantastic views. Staff were friendly and helpful.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MelissaandGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 January 2011

There are lots of positives - fabulous views, spacious apartment, lovely manicured spacious lawns, nice tennis court and sparkling clean pool. HOWEVER the bathrooms had black slimey mould! It took ages to clean both showers. The rest of the apartment was very clean. Also a lot of the lights were not working. I was also annoyed we were not informed that painters would be on our balcony for 2 of the 5 days. This led to an embassing incident when i walked into the living room at 7am in my underwear only to find a man on the balcony. Also when checking in, i didn't appreciate being kept waiting a significant amount of time at Reception while the Manager chatted on the phone. A big NO NO in my opinion. Inspite these negatives we did have a good time.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HookedOnHolidays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 December 2010

Holiday with my 4 young kids to see the theme parks (movie world, wet n wild and sea world) and some shopping at Harbour town. The 3 BR apartment on a 18th floor with breath taking ocean views was amazing. Clean and spacious apartment with a fully equipped and clean kitchen. Its location was fantastic, quiet neighbourhood and easy to get to all the places we needed to go within 20 mins drive. Paid AUD5.50 for wifi hotspot access at the community room. The kids and us had a great time.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SporeTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 November 2010

We stayed at the Contessa for 4 nights on the 17th Floor and although the apartment was beautifully appointed, modern and larg, it was smelly and dirty. We like a place clean but are realistic about this. The bath and sinks were slimey, two of the bathroom and kitchen floors were so sticky you had to wear socks or shoes inside. All of the kitchen draws/cupboards, were really sticky too. The pillows were smelly and stained with drink spills and the carpet also, even though some of them and the furnishings were fairly new. When our daughter smelt them she said they smell like "dirty nappies" and they did. The windows above head height were covered in finger marks and there were cigarette butts all over the balcony. The main bedroom really smelt bad and we couldn't quite get to the bottom of it until we removed the mattress protector from the bed. It was obviously left from the previous guests and the sheets were one size too small for the bed, so they kept coming out. The spare pillows were soiled too. I cleaned for several hours, and continued to clean almost everything we used as it was put away dirty. I did this as Reception was closed, but I found out in the morning there was someone that you could call after hours, even though nothing would have been done after midday. One toilet was not cleaned and I cleaned the seat to use it. The management came up many hours later and saw a clean apartment, so didn't really listen to the complaint. The kitchen also smelt of rancid cooking oils and we found frypans and fryer that had been put away with oil all over them. The Management seemed to be accommodating when 24 hours after the complaint, mopped the sticky floors, but didn't get rid of the bank up of food on the floor or offer a new protector etc.. However, they didn't hear the list of things as a cleaning staff member came to the door the next day (day 3) and abused me for complaining about an unclean toilet, because she" checked it and it was fine". We have never experienced this before from the cleaning staff so we found it very confronting and unreasonable. The Management said sorry it happened but did nothing else, just said we aren't like this. We bought extra dishwasher cleaner, etc. If you want a clean apartment, go elsewhere, we did and didn't have a problem, found a lovely clean apartment with no worries. We paid a good rate for this apartment and although it had nice views, it was dissappointing, not worth the money and their were other issues too. It was in a good location and I am sure there would be some other good hotels in that area.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank loveholidays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Contessa Holiday Apartments, responded to this review, 15 November 2010
Murphy's law says when something starts out wrong it will continue to go wrong and get worse and worse. The guests checked in early the day after the Gold Coast V8 car races. Every apartment had been used! Extra (untrained) cleaning staff were brought in by the contractors to assist. This was the first apartment cleaned after the races. A very bad cleaning job! No excuses. The cleaning contractors were severely reprimanded and sent back to do a repeat clean. That too was a disaster. This is not the standard of our management as can be seen by the other reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Contessa Holiday Apartments

Property: Contessa Holiday Apartments
Address: Contessa Apartments 1 Serisier Ave, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#4 Luxury Hotel in Main Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Contessa Holiday Apartments 4*
Number of rooms: 33
Official Description (provided by the hotel):
This magnificent Gold Coast resort has it all! Contessa is ideally located next to the broad, white beaches and the blue Pacific Ocean on Gold Coast's Main Beach. It is only a short stroll to cosmopolitan Tedder Avenue, with its world class restaurants offering superb cuisines, alfresco dining and nightly entertainment; and exciting central Surfers Paradise is just a few minutes to the south. Relax in style in your own 2 or 3 bedroom full self contained apartment and soak up the spectacular views and refreshing sea air. Set on two acres of beautifull manicured lawns amidst landscaped gardens, the resort also features an outdoor pool and spa, tennis court, indoor heated pool and spa, fitness room, sauna and its very own marina on Nerang River. When staying at Contessa, all the attractions of the Gold Coast are within easy reach! ... more   less 
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Also Known As:
Contessa Holiday Apartments Australia/Gold Coast

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