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“Great and Quiet resort”
Review of Windsurfer Resort

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Windsurfer Resort
Ranked #4 of 4 Hotels in Biggera Waters
Reviewed 10 July 2013

I stayed at Windsurfer during the school hoildays. I was really impressed on how quiet it was given it was fully booked.
Staff were very accommodating and easy to deal with. I have stayed here previously and would recommend my friends to stay here!

Great place to stay if you dont want to be in the hustle and bustle of the gold coast.
The one negative feedback listed here i feel is very unfair and i think she is just trying to get a free accommodation!

  • Stayed: June 2013, travelled with family
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Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigWaters, Front Office Manager at Windsurfer Resort, responded to this reviewResponded 24 July 2013

Dear Erin

Thank you for your comments. It is always great to hear that guests have enjoyed our apartments, facilities and location. We look forward to your next visit.

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80 - 86 of 135 reviews

Reviewed 26 June 2013

We stayed here for 5 nights during June 2013 school holidays, Not happy at all. We booked into a Two bedroom apartment for the specific reason of having the 2nd lounge upstairs. We had read on many of the reviews that the 2nd lounge had another TV. (IT DIDN'T). We also were not happy that the balcony that was upstairs off our bedroom was actually a shared balcony with other rooms. We had requested a room with full water views if possible but got a room with barely any views of the water, if we did want a view we had to go to the balcony off our bedroom and PARTIAL is definitely the right word. When we went to bed that night, I went to pull back the blankets but hello the beds are not even made. Yes there are sheets on them but this would be the first motel I've ever been to and the beds have not been made!! Now my worst complaint of all is, during our stay we had been going backwards and forwards to Brisbane and took a different vehicle back to the resort each time. When I got back to Brisbane yesterday I noticed white stuff on the bonnet of my car, I thought it was batpoo but after trying to wash it off realised it was not. Then I notice it is on the other 2 cars as well and I realise it's from where our vehicle was parked underneath!!!!!! I have to go to Repco now to try and find something to get this off my car. Not happy at all. Most places try to keep their guests happy however upon arrival I rang straight away and asked if we could be moved to a room that actually had views and a TV upstairs, we were told that they were fully booked yet the place was no where near a quarter booked. I said can we have a room with a TV upstairs like it says on many reviews. I was told no that's not right. We paid $570. The place is tiny, the couches are 2 seaters and uncomfortable. I don't normally write reviews and no i'm not fussy but I expect to get what we paid for and we didn't and the management were not interested in accommodating us by moving us to another room where we would be happy for our 5 day stay. We stay away every few months and this is the first place I have ever wrote a negative complaint about!! Never again will I stay here.

Room Tip: Ask to see your room before you pay to ensure you get what you thought you would get!!!!
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  • Stayed: June 2013, travelled with family
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2  Thank colleen2967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigWaters, Manager at Windsurfer Resort, responded to this reviewResponded 30 June 2013

Thank you for your review. We are sorry you did not enjoy your recent stay. We would like to comment that other than your phone call wanting a room with water view, that at no time during your stay, or at the time of check-out, did you raise these issues with us. For the benefit of other readers of this review we have made some comments below.

Requests not met: Unfortunately when you make an on-line reservation just a few hours prior to your arrival it is very difficult to meet your requests. This was the case with your reservation. The apartments with full water views had been booked out months in advance of the period of your reservation. It was explained to you when you phoned reception requesting a move to another apartment that the 2 bedroom apartments (the category you booked) were all occupied. As you said it was school holidays!! I note that you stated that you requested water views "if possible".

If your assessment of our occupancy was based on the number of cars in the basement this is not a true reflection as many guests arrive by shuttle bus.

TV in upstairs lounge: We DO NOT advertise that any apartments have second TV’s. Yes some apartments do have the second TV which is a small bonus for guests.

Unmade beds: All our beds are made up with clean sheets, decorative bed runners and cushions or bedspreads. In every apartment the blankets are stored in the cupboards and not on the beds. The apartment was checked prior to your arrival and we can guarantee that all the beds had been made up with clean linen and their decorator items.

Basement issue: Your comments have been passed to the Body Corporate for investigation.

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Reviewed 20 June 2013

The windsurfer resort was ideal for our family and friends to stay for a week.
We had a family room which was two story and plenty of room for the four of to spread out and rest comfortably. The rooms were clean and the kitchen had everything we needed.
The pool and BBQ were excellent and we made full use of the facility.
The underground car park was excellent and secure.
The location of the Windsurfer was close enough to shopping for the girls and right on the waters edge for early morning walks to cares etc.
We would stay there again if needed.

  • Stayed: June 2013, travelled with family
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Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigWaters, Manager at Windsurfer Resort, responded to this reviewResponded 25 June 2013

Dear Robert,

Thank you for your review. Your comments are appreciated.

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Reviewed 9 April 2013

We choose this place after reviewing a few places in the Gold Coast area and we were very happy with our choice.

We arrived around 11:00am on March 20th and while check in was from 2pm were were able to check in early and get settled. We cannot fault the place at all, everything was as described. We had a one bedroom apartment on the first floor which overlooked the Broadwater

Kim & Peter made us feel very welcome at all times and we'll certainly book up here again when we return in a couple of years

ps If you don't feel like cooking breakfast in the morning then please try Cafe Uno in the Biggera Waters shopping centre around the corner as they do good quality food

  • Stayed: March 2013, travelled as a couple
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1  Thank Gerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigWaters, Manager at Windsurfer Resort, responded to this reviewResponded 16 April 2013

Dear GerryM

Thank you for your review. It is always great to hear that guests have enjoyed their stay at Windsurfer and beautiful Broadwater location.

We look forward to your next visit.

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Reviewed 28 March 2013

We stayed here just before Christmas and had a fantastic time, the 2 bedroom apartment suited us perfectly, we will definately stay here again as we visit friends & family regularly. The resort enjoys a great location within walking distance of a playground, shops and cafes as well as a family friendly pub and is out of the hustle & bustle of Surfers Paradise. The beach is just across the road too! The managers were very friendly and accommodating. The apartments are spacious & clean and had all you need for a short trip or longer stay.My only negative comment would be that twin bedded room was more of a mezzinane stay room, so it was a little hard for us to get our 2 year old to sleep.

Room Tip: Our room had a couple of bulit in gates on the top & bottam of the stairs, very handy with 2 sma...
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  • Stayed: December 2012, travelled with family
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1  Thank app1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2013

I have travel with my family to Australia in December 2008. Among different cities and places we stay in Windsurfer on our visit to Goald Cost for 2 weeks and spend there the New Years evening. The Apartments were very big, with 2 floors each, nice kitchen and a great balcony with a fantastic view to the sea. The services were very good and the hotel staff were very helpfull with information regarding touristic attrations.I still can remember that sunshine view from our balcony. The beach just in front the hotel have clear water. One of the best family trips I had and will always remeber.

  • Stayed: June 2012, travelled with family
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Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

We prefer to be away from the hustle and bustle of Surfer's proper so we stayed at Windsurfer for 3 days and the location was excellent, with brilliant views across the Broadwater. The apartment was spotless and had everything we needed. The grounds, pool and BBQ area were all clean and well maintained. We were only a few minutes drive from shops and restaurants, and it was really good to have free undercover security parking. The only issue was traffic noise which seemed to continue late into the night, although not too bad with the balcony doors closed.

Room Tip: Water views from the rooms at the front of the complex are lovely, but if traffic noise annoys you r...
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  • Stayed: February 2013, travelled as a couple
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Thank Molesworth_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windsurfer Resort

Address: 452 Marine Pde, Biggera Waters, Gold Coast, Queensland 4216, Australia
Region: Australia > Queensland > Gold Coast > Biggera Waters
Amenities:
Beach Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Biggera Waters
Price Range: £54 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windsurfer Resort 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Just 10 minutes from Surfers Paradise, yet nestled on the shores of the Broadwater in Biggera Waters Windsurfer Resort has all the Gold Coast has to offer within easy reach. Its central location means that you are just 15 minutes to any of the Coasts major tourist attractions. Seaworld to the south, Movieworld, Dreamworld and Wet n Wild to the north and just 50 minutes from Queenslands capital city, Brisbane.From the national parks and state forests to the rolling surf and beaches, there is something for everyone. A casual and relaxed lifestyle is easily achieved with the warm year round climate allowing you to laze around if you feel like doing absolutely nothing. World class attractions and entertainment provide a calendar packed with events such as the Armor All 600 Carnival, Australian Surf Life Saving Championships, to name a few. Whatever your choice, the gold coast has plenty to offer, even the most adventurous holiday maker. ... more   less 
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Also Known As:
Windsurfer Resort Gold Coast/Biggera Waters, Australia

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