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Tropicana Motel Mermaid Beach
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Reviews (116)
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All reviewspacific fairacross the roadlarge televisionthe gold coasttraffic noise from the highwaynerang stationan overnight staycutlery and crockeryoff street parkingplace to sleepbrisbane airportmodern roomstea and coffeestayed here for one nightlight railminute walkroom was spotless
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Reviewed 13 October 2013

Firstly we got a 2 bedroom apartment, thats it though, there are two bedrooms and nothing else. We didn't find this too bad though, but if you want to spend any time in the apartment then this would be annoying as there is nowhere to hang out except beds. If you knew this in advance then this would be okay.

The inside is newly renovated and is clean and fresh. We couldn't fault the insides of the room.

The room has a lot of road noise and this could be a problem for light sleepers. It is right on the corner of the Gold Coast highway and two vehicles at a time pull into the parking lot at all hours of the night, stop for a second and pull out. They seem to talk to someone in another vehicle and pull away. They are only there for small amounts of time, I'll leave it up to your imagination what could be going on.

The beds and pillows were nice and an average sleep could be had.

Okay, now for the gripes, we had kids and we are non smokers. The compendium says that guests shouldn't smoke outside of the rooms. Now since the rooms have nowhere to hang out, everyone seems to hang out, and smoke, on the balcony. The rooms have security screens but the windows themselves don't lock and the front door doesn't quite reach the ground, so smoke enters the room. Also, noise from these people being right outside your window is excessive. On site management did nothing to curb this.

One morning I saw a guest find drugs in a bag with scales and hand them in to reception, to reiterate I saw this with my own eyes. The conversation I had with the person who found the drugs has been deemed hearsay and I cannot put it in the review as it breaches tripadvisor guidelines.

Now, this is not the hotels fault, it is a convenient location for this to occur, but families need to know this goes on prior to staying.

Overall we had a good stay when we were in the unit, it is convenient and if you can get past the stuff that happens outside the unit then this could be a nice stay.

  • Stayed: September 2013, travelled with family
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4  Thank wemarriedinvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jb b, Manager at Tropicana Motel Mermaid Beach, responded to this reviewResponded 29 October 2013

This is the response we have made to this revue. The guest was obviously looking for a 'cheap' apartment - we are a Motel, not Apartments. We feel it unfair that a revue such as his sits for all time in the public view with us having no right of (public) reply.
So this is our reply to him.

To begin we should correct your misapprehension- you did not get a 2 bedroom “apartment” equipped for “living in”. What you got was 2 motel rooms with an adjoining bathroom.
These were designed and built way back in the sixties as a place to “sleep” as opposed to a place for “living” If you required an apartment then you should have rented one – Our website is in no way misleading and describes accurately what we are offering – Our rooms were refurbished two years ago with new floor, wall ceiling treatments, new furniture and bedding / soft furnishings.
Apart from the traditional tea and coffee making equipment, we have added a microwave, crockery, cutlery and glassware together with super quiet and efficient R/V air conditioning and a large flat screen TV - In short everything has been added that could be fitted within the confines of a motel room but the rooms are still “motel rooms” Management and Staff continue to do all possible to ensure rooms remain spotless.

No “imagination” is needed to explain short visits from motor vehicles – With the one way arrangement of traffic on Gold Coast Hwy, drivers turning out of Mermaid Ave. can only turn “South”. Realising this at the last minute, many drivers pull in to our car park to turn around.
Sometimes such vehicles belong to visitors driving in convoy and they use the opportunity to confer with their friends in following vehicles. If you took the time to watch for an hour you would observe that this happens frequently night and day. Nothing sinister. No problems, though it apparently bothers some people.

If we were to see a lot of people smoking on the balcony, in contravention of house rules, our first reaction would be to read the house rules again to make sure we'd got them right. Not you Hey! Jump right in ! To hell with the consequences!! If you were to read the rules in the guest compendium a second time you would see that guests are directed to smoke on the balcony(They do have to smoke somewhere!) We are aware that this can disturb others late at night, so do check regularly to ensure noise is kept to a minimum and that voices are kept to conversational levels.
This may still disturb some people, but we see it as preferable to people smoking in the rooms.
Windows are protected by security screens therefore locks are superfluous.


Yes there was small bag of drugs found. The police arrived within 20 minutes. They identified the source of the drugs within another 20 minutes and established that the person involved was of interest to them. For the remainder of the weekend they stayed very close.
Had you the courage and the courtesy to approach management with your concerns, they could have been quickly allayed and you could have rested easy knowing you and your family were quite safe.


It is our usual custom to offer thanks to guests for the benefit of their constructive criticism and advice. On this occasion however you must know that we resent having to take the time to respond to ill conceived comments that are in no way helpful in our efforts to make things better and which have the potential to cause undeserved damage, when aired in a public forum in which we have no right of reply.

Management
Tropicana Motel, Mermaid Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

We stayed one night at Tropicana after seeing a show that Jupiters Casino and it was exactly what we were looking for. Great location, friendly staff, and a comfy bed. I would definitely recommend it to others

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Quickbeds
Thank Maryann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

We recently stayed at Tropicana Motel on a Saturday night and we were impressed on how well kept/maintained the place is - not sure how old it is, but it seems to be pretty new. The room is spacious and comfortable, there's a flat screen TV, air con, mini fridge, microwave and cutlery/plates. The bathroom is also spacious, although the mirror is very small.
Everything is spotless clean, and staff at the reception was friendly and helpful.
It is very close (10 min walk) to Jupiter Casino and all restaurants in Broadbeach (don't miss out Valentino's restaurant).
The only thing that may be a problem for some is the noise, because it's right on the Gold Coast Hwy, but we were so tired after a day at the beach that we didn't hear a thing.
Highly recommended!

  • Stayed: September 2013, travelled as a couple
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1  Thank RobertaWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013

We recently stayed at the Tropicana as a last minute decision as we were going to watch the football at Metricon. The lady at reception was very friendly helping us to find transport to the game, she went out of her way to assist. It isn't very often you receive this level of friendliness. After checking in we went up to our room and we were pleasantly surprised at the modern décor and the cleanliness. The room also had a microwave, plates and cutlery with a big flatscreen and new airconditioner. The only small negative was no austar, but that is very minor! We will definitely stay again, thankyou! It is also walking distance to Pacific Fair and Draculas!

  • Stayed: May 2013, travelled as a couple
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1  Thank nedkellie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2013

After a terrible experience with management at the Broadbeach Towers, myself and another couple I had just met needed to find alternative accommodation at short notice.
We arrived at the Tropicana on a Sunday evening to find helpful management who gave us both a great price. The rooms have all that you expect from a motel and were bright, renovated and very clean. The bedding was comfortable, the tv huge, and the room was stocked with crockery and cutlery which was a pleasant surprise. The air con was very efficient too.
The Tropicana is conveniently located across from Pacific Fair shopping centre. Highway noise can be an issue for light sleepers but I would not hesitate to recommend this hotel.

  • Stayed: April 2013, travelled solo
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2  Thank ejay74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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